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Hilton Chicago

Traveller (1462)
Room & Suite (657)
Dining (57)
Overview
Hotel website
720 South Michigan Ave, Chicago, IL 60605-2116 See on map
AMENITIES
Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
Additional information
Hotel website
Offers from Hilton Chicago
Special Offer:Double Points, Every Stay
Hotel deals
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Reviews (5,902)
Filter reviews
5,482 results
Traveller rating
2,076
1,675
1,006
465
260
Traveller type
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LanguageEnglish
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2,076
1,675
1,006
465
260
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All reviews grant park irish pub executive floor grand ballroom full bathrooms field museum historic hotel renovated room shedd aquarium michigan ave lake view huge hotel buckingham fountain two double beds fitness center art institute an upgrade
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1 - 5 of 5,482 reviews
Reviewed 2 days ago

Stayed at the Hilton Chicago for a conference in November 2018. It was a nice location and the room was comfortable. The only drawback was the $15 a day cost to use the fitness center. Never encountered that before. Decided not to use the gym...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Coastal37542831495
Response from Kathy H, Manager at Hilton ChicagoResponded yesterday

Dear Valued Guest, Thank you for your review of your past stay with us. I always appreciate hearing from our guests, including places of improvement. I apologize for the disappointment you experienced with the Fitness Center charge; however the good news is that if you...More

Hotel's Favourite
Reviewed August 27, 2018

Stayed in the Hilton Chicago for 5 nights for a business meeting and was pleasantly surprised to experience a well-oiled machine where all my interactions with staff felt sincerely personalized, friendly, attentive, and helpful. I was not lucky enough to have a lake-facing room but...More

Thank Sandra R
Response from Kathy H, Manager at Hilton ChicagoResponded August 28, 2018

Dear Valued Guest, It was our pleasure to provide you with the highest standard of excellent service. Learning more about what delights our guest truly inspires us to deliver exceptional service and product to our guest. Thank you for your comprehensive yet impactful words and...More

Reviewed 3 days ago

Stayed at Chicago Hilton for 7 nights to attend a conference & enjoy extra days with my husband. I have stayed in many hotels including Hilton's before. This was our first disappointing Hilton experience. Please note, I have never written a hotel complaint in past....More

Review collected in partnership with Hilton Hotels & Resorts
Thank Emily M
Response from Kathy H, Manager at Hilton ChicagoResponded 3 days ago

Dear Valued Guest, We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to...More

Reviewed 3 days ago

I've never seen anything like it: $15 for a day's use of the fitness center $$ for hotel guest wifi And even $3 to store my suitcase for a few hours while attending a conference at YOUR HOTEL? Website says 100% non-smoking; but there was...More

Thank Evan B
Response from Kathy H, Manager at Hilton ChicagoResponded 3 days ago

Dear Valued Guest, Thank you for your review of your past stay with us. I always appreciate hearing from our guests, including places of improvement. We are sorry we were not able to provide you with a better quality of service. We are always looking...More

Reviewed 5 days ago via mobile

Clean room, friendly staff. Great place for a conference with many good restaurants within walking distance. Only issue-- elevators are slow and not all of them functioning. Had to wait as long as 7 minutes to get to 22nd floor. Very frustrating!More

Thank NickH427
Response from Kathy H, Manager at Hilton ChicagoResponded 5 days ago

Dear Valued Guest, Thank you for your review of your past stay with us. It was a pleasure to receive your positive scores and to provide you with the highest standard of excellent service. Learning more about what delights our guest truly inspires us to...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$116 - US$403 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Green Hotel in Chicago
#56 Family Hotel in Chicago
#70 Luxury Hotel in Chicago
#76 Business Hotel in Chicago
#83 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$116 - US$403 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Green Hotel in Chicago
#56 Family Hotel in Chicago
#70 Luxury Hotel in Chicago
#76 Business Hotel in Chicago
#83 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Photos
Traveller (1,462)
Room & Suite (657)
Dining (57)
Pool & Beach (37)
Amenities (69)
Business Centre & Event Rooms (24)
Family and Play Areas (2)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
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Questions & Answers
Ask a question
manc867
November 8, 2018|
Answer
Response from Kathy H | Property representative |
Dear Guest, Dear Guest, Please contact the Hilton Chicago Customer Service staff at +1 312-922-4400. They will be able to assist you with your request. Thank you
1
Vote
FlashbackAU
July 30, 2018|
AnswerShow all 2 answers
Response from Kathy H | Property representative |
Dear Guest, The benefits afforded to our Diamond Honors member is in accordance to the provisions provided by the program and is also specific to each hotel. Kindly contact our Front Office Managers at 312-922-4400 so they... More
0
Votes
LoveYucatan
June 5, 2018|
AnswerShow all 4 answers
Response from Kathy H | Property representative |
Dear Guest, Thank you for your inquiry. We do have a Cuisinart dual cup coffee maker in our guestrooms. Best regards!
0
Votes
Room Tips
"Dont assume you will get a beautiful lake view, you have to work on it."
JBretteD
5 days ago
Read review
"I had a room with 2 full beds. It was a corner room. I loved it."
DawnTLA
1 week ago
Read review
"take high floor to avid noise; back faces L tracks but it is not that loud"
482JamesS482
1 week ago
Read review
"Higher floors have better view"
H3453FOjeffs
1 week ago
Read review
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