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Hilton Chicago

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#95 of 186 Hotels in Chicago
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Hilton Chicago
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4,702 Reviews from our TripAdvisor Community

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Showing 4,377: English reviews
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Atanta
Reviewed 2 days ago NEW

I loved this hotel.The staff were wonderful, the location was awesome and the hotel was great. It is right across the street from a park and also right off of Michigan Avenue. The Magnificent Mile is off of the same street of course, but a few miles away. We enjoyed walking from the hotel to the Mag Mile to get...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank MsTobi
Huntington Beach, California
HOTEL’S FAVOURITE REVIEW
Reviewed 17 January 2017 via mobile

Hotel Beauty: 5 Location: 5 Customer Service: 5 Rooms: 5 (Based on room facing millennial park with 2 beds and 2 bathrooms) Overall: 5 Bathrooms a lil small but many rooms have two bathrooms so, just ask for a room that has two. :) Hotel is huge. If you want to be near bars, elevators etc. please be specific in...

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Helpful?
Thank HBLIVING
About Hotel's Favourite Review
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for sharing your great feedback and for recommending the Hilton Chicago! I was thrilled to hear you enjoy our beautiful historic hotel, found our location convenient and the amazing service provided by the staff especially, Darnella, David, Alen and Carlos. I’ll be sure to share your review and extend my gratitude to them. We have...

Chesapeake, United States
Reviewed 3 days ago NEW

I fell in love with The Hilton Chicago. The property was gorgeous, the staff was very professional, and everyone spoke no matter where you were. Marcus (front desk) and Rufus (valet) were 2 names I will remember for my stay and helping. The only thing I didn't like was never receiving requested items after waiting hours or being recognized to...

Review collected in partnership with Hilton Hotels & Resorts
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Thank 287shaniceb
Atlanta, Georgia
Reviewed 4 days ago NEW

I stayed here on one of the higher floors recently for a week long of business meetings. It is unseasonably warm right now in Chicago and the higher floors are so hot, could barley sleep. For God's Sake, PLEASE turn on the Air Conditioning so guests can be comfortable. No one cares if you are normally in "winter mode", I...

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Thank AtlantaTravels123
Chicago, Illinois
Reviewed 4 days ago NEW

We were there for the Ignite the Spirit Firefighters Ball, it was a fun weekend thank you. Our room had a nice view of Grant Park, Lake Michigan and the Museum campus. Looking forward to next years event.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank zacc1
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. Thank you for your loyalty to the Hilton Brands....

Washington DC, District of Columbia
Reviewed 5 days ago NEW

My husband and I enjoyed a wonderful 25th anniversary trip the first week of December 2016 at this beautiful property! The service was top notch - we felt pampered and catered to. The staff went our of their way to help us have a wonderful stay, we were so impressed with their attentiveness. Our room was well appointed and very...

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Helpful?
Thank Robin M
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, location and the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come to...

Newport, North Carolina, United States
Reviewed 5 days ago NEW

This was my first experience in the city of Chicago. From start to finish I really enjoyed my stay in the hotel. My room was cleaned and everyone was friendly. I was able to check in early, all of my room requirements were met, and I was checked on by the staff. This particular Hilton uses text messaging to connect...

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Helpful?
Thank Only1TL
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. I was pleased to hear you had a great experience at our hotel. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. Thank you for your loyalty to the Hilton Brands. We look forward to...

Chicago, Illinois
Reviewed 5 days ago NEW

Overall the hotel is nice. It's historic and large and seems to be mostly well kept. However, we paid extra to upgrade from two double beds to two queen beds. When we got to the room, we were surprised to find how small the beds were. We called down to the front desk to make sure this was a room...

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Thank AJChicago216
Chicago, Illinois
Reviewed 6 days ago NEWvia mobile

This hotel really takes it to the next level; from check-in with Grace, to lunch with Mr. Tinsly and the entire 720 Team, to Angela @ the concierge desk helping us in our journey through the city, this staff is top notch! All these staff members escalated our stay and experience to the next level, they made our stay very...

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Helpful?
Thank Leo E
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn you had an amazing experience and the quality of service you received from our staff especially, Grace, David, 720 team and Angela. It’s always good to hear we are meeting the expectations...

Reviewed 6 days ago NEWvia mobile

Hotel is good , location is very good . We stayed their for 2 days . 2nd day , I called at room service to deliver some plates at room but the representative was rude and told me it would take 30 to 45 min. I think the lady need some training about customer service. Other than that my experience...

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Helpful?
Thank EKAGAR S
Kathy H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for sharing your feedback on your recent stay. Please accept my sincere apology for any disappointment you experienced with the level of service you received. We at the Hilton Chicago pride ourselves in our commitment to excellence in service and take it very seriously when we fail to live up to our guests' expectations. Our...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Chicago Hilton
Chicago Hilton
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $159 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Priceline, Hotels.com and Jetsetter so you can book your Hilton Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel
Hotel Style:
#20 Green Hotel in Chicago
#58 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago staff and other travellers.
53 questions
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Ramstein-Miesenbach, Germany
over a year ago
Murray, Kentucky, United States
4 months ago
Orange County, California

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Questions? Get answers from Hilton Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room above the 15th floor, overlooking Lake Michigan. If you are able to upgrade for Executive Level privileges, do it!”
 of 5 bubbles robinmZ2669CY, 20 Feb 2017 | Read review
“You will pay more if you want a view of Lake Michigan.”
 of 5 bubbles Only1TL, 20 Feb 2017 | Read review
“Ask about park and lake view rooms (Higher Floors)”
 of 5 bubbles zippyjet, 15 Feb 2017 | Read review
“Ask for a room away from ice machines. The machine on my floor was a bit on the loud side.”
 of 5 bubbles JClark76, 15 Feb 2017 | Read review
“Sign up for Hilton Honors to get special offers. Ask for lake view especially in the summer.”
 of 5 bubbles sungalme, 13 Feb 2017 | Read review
5 of 5