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Chicago Marriott Downtown Magnificent Mile

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2,522 Reviews from our TripAdvisor Community

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Showing 2,380: English reviews
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Chicago, Illinois
Reviewed 5 days ago NEW

Picked this place for the new year eve to see the celebration. Perfect location to walk to the river side as well as the shopping places. They offered the late check out when we checked in as they know lots of people came here to be part the new year eve parties which I think it was pretty considerable. Will...

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Helpful?
Thank jjkittycat
Oak Park, Illinois
Reviewed 5 days ago NEW

I booked a suite at this hotel for my friend's bachelorette evening. There weren't any issues until 9pm the NIGHT BEFORE CHECK-IN when I received a call from one of the Manager's saying the suite I booked would not be available. We needed the suite for the meeting place for the evening so their attempt at providing two joined rooms...

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Helpful?
Thank sharpkells
Management response:

Dear sharpkells, Thank you for taking the time to share your feedback in regards to your experience involving the Chicago Marriott Downtown Magnificent Mile. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Upholding our commitment to provide a...

Northbrook, Illinois
Reviewed 6 days ago NEWvia mobile

This is a great Marriott property for those attending an event in one of the ballrooms onsite or wanting to be in the heart of Chicago for tourist activities or shopping. Updated modern decor and loads of amenities. Parking is $61 valet overnight or less in a self park garage nearby. Staff were friendly & efficient. Modern lounge & pantry...

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Helpful?
Thank kattriprevus
Alpharetta, Georgia
Reviewed 1 week ago

I stayed here for four nights last week. The conference I attended had 1,200+ female attendees. The first morning I went down to the 9,000sf gym and was greeted by Bobby. He was incredibly helpful when I was having a challenge with one of the machines and showed me where the cold towels and hot eucalyptus infused towels were located....

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Helpful?
Thank Karen F
Sacramento, California
Reviewed 1 week ago

Great customer service. We stayed at this hotel many times. Staff are alwsys curteous. This time, the check in experience was such a good one. Neva made us feel so welcome and so special. 5 stars! Room is nice, clean and quiet.

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Helpful?
Thank lumibac
Detroit, Michigan
Reviewed 1 week ago

My family and I checked in for a two night stay. Our hotel room was on the 29th floor with an amazing view of the city! The location was excellent, just 5 blocks from the popular "bean" in Millennial Park. We experienced a problem, and addressed it upon checking out. The manager on duty apologized, and made an adjustment to...

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Helpful?
Thank Dionne G
Reviewed 1 week ago via mobile

BEST trip in a very long time. Amazing hotel. Perfect location. Excellent service. Planning to do the same this year! Right on Michigan Avenue. Places to shop & dine all around. Great bar, restaurant & cafe in hotel.

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Thank Allison H
Reviewed 1 week ago via mobile

We visited Chicago this weekend to see Hamilton. Stayed at the Marriott. Got a free upgrade because of my wife's birthday. Great staff, great experience. Every question we had was answered promptly and with a smile. Wonderful time.

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Thank Bob H
Reviewed 1 week ago via mobile

Beautiful room, earthen colors, decor,beautiful kitchen, close to main shopping area and restaurants. Room with a view.friendly and helpful staff. Walking distance from cheesecake factory.close to the chicago aquarium. Thoroughly enjoyed this stay in chicago.

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Helpful?
Thank Shari S
Murphy, North Carolina
Reviewed 2 weeks ago

Very disappointed in the downtown Marriott. The furniture was so dusty you didn't want to put your jacket down on the desk. Ordered a bottle of wine. When we checked out 3 days later the empty wine bottle with 2 dirty glasses were still sitting on the floor outside our door! The mold in the bathroom was ridiculous. They were...

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Helpful?
Thank Pandy711
Derrich A, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Greetings Pandy711, Thank you for your candid feedback regarding your recent stay with us at the Chicago Marriott Downtown Magnificent Mile. While we always strive to achieve the highest level of customer satisfaction, I am very sorry to hear about your experience. We will share your feedback with the appropriate hotel team to ensure this an isolated incident moving forward....

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Rush Bar & Lounge
Rush Bar & Lounge
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We're not your average Michigan Avenue hotel. We're your host to help you experience Chicago to its fullest. Magnificent shopping. Renowned dining. Chicago's top attractions - Navy Pier, American Girl Place, Millennium Park, Theaters and Museums- a walk away. And when you are done exploring, we've got renovated luxury Chicago hotel rooms to relax and recharge. With 90,000 sq. ft. of versatile event space, we are a Chicago luxury hotel that provides a polished setting for productive business engagements, cherished social gatherings, and elegant wedding receptions. When you are with us, forget your standard hotel lobby and discover the M.I Greatroom, where business and pleasure come together in an expansive, comfortable, workable place. Grab a bite at Rush Street Pantry, our new lobby marketplace concept, with Chef-crafted food focusing on fast, fresh, gourmet options. At the Chicago Marriott Downtown Magnificent Mile Hotel, we don't want to just be your place to stay. We want to help you travel brilliantly. ... more   less 

Additional Information about Chicago Marriott Downtown Magnificent Mile

Address: 540 N Michigan Ave., Chicago, IL 60611
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $236 - $562 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chicago Marriott Downtown Magnificent Mile 4*
Number of rooms: 1198
Reservation Options:
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Also Known As:
Marriott Chicago Downtown Magnificent Mile Hotel Chicago
Chicago Marriott
Hotel Style:
#65 Luxury Hotel in Chicago
#88 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Downtown Magnificent Mile staff and other travellers.
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Questions? Get answers from Chicago Marriott Downtown Magnificent Mile staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view high floor preferable”
 of 5 bubbles lumibac, 19 Feb 2017 | Read review
“Go for a renovated room - and get access to the Concierge Lounge!”
 of 5 bubbles rrcottrell, 5 Feb 2017 | Read review
“north tower (higher floor) rooms are renovated.”
 of 5 bubbles RZ_in_SD, 28 Jan 2017 | Read review
“As for one of the newly remodeled rooms”
 of 5 bubbles PaulLMullen, 13 Jan 2017 | Read review
“Windows are single-pane glass, I suspect higher floors are significantly quieter. We were on 32 and still got some street noise.”
 of 5 bubbles Joyful1NH, 29 Dec 2016 | Read review
5 of 5