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InterContinental Chicago

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#70 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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InterContinental Chicago
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4,108 Reviews from our TripAdvisor Community

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Showing 3,867: English reviews
Newbury, United Kingdom
Reviewed 2 days ago NEW

Chicago and Hamilton Great hotel and service. Eno wine bar fab. Starbucks better for breakfast than Centre Court restaurant 😞 Good location for shopping and theatres. Go see Hamilton - more than awesome!!!

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Helpful?
Thank JayneH746
USA
Reviewed 3 days ago NEW

Don't mail anything here without expecting a fee for holding the package. This alone warrants 2 stars in my book. Elevators are painfully slow, be forewarned. I'd only book meetings here or stay for a night to check the place out. There are too many better options - I mean there are a LOT of options - you're in Chicago....

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Helpful?
Thank MerryManUSA
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear MerryManUSA, We are sorry to hear your stay did not meet expectations. We appreciate your feedback and will see what we can do to improve guest experience regarding the issues you mention. We hope you will allow us another chance in the future to provide you with a much improved stay. Sincerely, Ronald Hoogerbrugge General Manager

Cave Creek, Arizona
Reviewed 4 days ago NEWvia mobile

Recently in the Chicago area, I had the pleasure of staying at the InterContinental Hotel and had a wonderful experience. The decor and architecture of the hotel was exquisite. The indoor pool area and Grand Ball room were both a visual treat. The staff were exceptionally pleasant and attentive.

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Helpful?
Thank tkerickson
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear tkerickson, It is always nice to hear that a guest appreciates our efforts to preserve the historical charm of the building while simultaneously keeping up with modern trends in terms of comfort and décor. We are glad you found our staff to be friendly and attentive. It would be our pleasure to accommodate you the next time you visit...

Conklin, Michigan
Reviewed 4 days ago NEW

Very nice and sevice is great. I was pleased with the good attitude of all the employees and when i had a question they were happy to make sure i got the answers I needed. The price was fair and it was a good location

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Helpful?
Thank Jeremywurm
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear Jeremywurm, Thank you for your review. We are glad you found value in our central location and exceptional service. We would love to have you stay with us again anytime. Sincerely, Ronald Hoogerbrugge General Manager

Windsor
Reviewed 4 days ago NEW

The Hotel is an historical one, so rooms are smaller, carpet in hallways seemed worn, took some time to get the room temperature just right. The location was perfect, service was fantastic, check-in and out was a pleasure!

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Helpful?
Thank dpro12
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear dpro12, Thank you for sharing your feedback with us. It is great to know you enjoyed our central location and excellent service. We would love to reserve something more spacious for you next time—just give us a call when you're booking. We hope you will stay with us again the next time you are in Chicago. Sincerely, Ronald Hoogerbrugge...

Green Bay, Wisconsin
Reviewed 5 days ago NEW

We stayed three nights last weekend and were upgraded to a corner room with a view on the 15th floor for signing up for the hotel's loyalty program. From check in to check out, the staff made us feel very welcome. We were able to eat/drink at the restaurant downstairs numerous times and we very impressed with the food. Security...

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Helpful?
1Thank wicowboyfan
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear wicowboyfan, Thank you for taking the time to tell us about your stay. We are glad you liked your comfortable room and its beautiful views. It is nice to know you enjoyed your meals within the hotel and that you received top-notch service from our staff. We look forward to seeing you again soon! Sincerely, Ronald Hoogerbrugge General Manager

New Lenox, Illinois
Reviewed 5 days ago NEW

Room was very clean and comfortable Great bedding and looked like the rooms were newly remodeled Took care of my requests Has a great location next to MJ steakhouse and a wine bar Front desk seemed to be a little withdrawn from welcoming us but the room was great

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Helpful?
Thank upsd
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear upsd, We are pleased to hear you like the results of our renovations. Our aim was to create a more modern feel without sacrificing comfort— we are happy to hear your room produced this exact effect for you. We appreciate you taking the time to share your feedback with us. We hope you will stay with us again in...

Tampa, Florida
Reviewed 6 days ago NEW

I stayed at the hotel for three nights while in town for work. The location is excellent and perfect for exploring the city on foot. There's no need for a car if you want to be downtown...and at $68/night for parking, that's just too much money to waste when you can be spending it elsewhere. The front staff were very...

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2Thank Penelope6792
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear Penelope6792, We are glad you valued our central location and top-notch service. Thank you for sharing your comments with us. We would be more than happy to reserve one of our spacious king suites for you the next time you are in Chicago. Sincerely, Ronald Hoogerbrugge General Manager

Spring, Texas
Reviewed 6 days ago NEW

Based on past reviews I read, I didn't have high expectations. Even though our room was quite small, it was big enough for me & my husband. We were there for 2 nights to attend a 50th wedding anniversary party. The service was great and the facilities were gorgeous. The food in Michael Jordan's restaurant was good but pricey. As...

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Helpful?
Thank SusanFreeman
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear SusanFreeman, Thank you for taking the time to share your experience. We hope you and your husband had a wonderful 50th anniversary celebration! It pleases us to know we exceeded your expectations in both our level of service and the grandiosity of our facilities. We hope this experience will inspire you to stay with us again sometime. Sincerely, Ronald...

Hartford, Connecticut
Reviewed 6 days ago NEWvia mobile

I'm a frequent traveler and a member of Intercontinentals Spire club. Good thing because I can't imagine a less friendly staff. Rooms are nothing special and the property feels dated. The front desk even suggested they were doing me a favor by not penalizing me for cutting my stay a day - even though I gave them 48 hours notice....

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Helpful?
1Thank grsteve
Ronald H, General Manager at InterContinental Chicago, responded to this review

Dear grsteve, Thank you for your review. We are sorry to hear your stay was not as enjoyable as it could have been. The situation you encountered with our staff sounds highly uncharacteristic of our hotel. Though our structure was built in the late 1920s, we do our best to preserve its history all while keeping up with current hospitality...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Eno
Eno
Cuisines: Wine Bar, International
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Chicago is a lot like the city itself: historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue s architectural elite since 1929, our hotel is within easy reach of Chicago s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away. ... more   less 

Additional Information about InterContinental Chicago

Address: 505 North Michigan Ave, Chicago, IL 60611-3827
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $183 - $658 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Chicago 4.5*
Number of rooms: 844
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Travelocity and Jetsetter so you can book your InterContinental Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Chicago Hotel Chicago
Chicago Intercontinental
Hotel Style:
#30 Green Hotel in Chicago
#45 Luxury Hotel in Chicago
#58 Romantic Hotel in Chicago
#64 Business Hotel in Chicago
#65 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Chicago staff and other travellers.
45 questions
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Questions? Get answers from InterContinental Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Join loyalty program and ask for a room upgrade IF available”
 of 5 bubbles wicowboyfan, 14 Feb 2017 | Read review
“Standard room ”
 of 5 bubbles 28antona, 11 Feb 2017 | Read review
“Higher floors are the best here. ”
 of 5 bubbles johnhW1382NO, 9 Feb 2017 | Read review
“The sofa sleeper was not Comfortable , however everything else was excellent, intercontinental is my overall preferred hotel for whatever occasion.”
 of 5 bubbles bbuck1999, 9 Feb 2017 | Read review
“Insist on a quiet room. The hotel is very noisy and I had to have my room changed as a result. The room I was moved to was also noisy.”
 of 5 bubbles jimmm2013, 9 Feb 2017 | Read review
5 of 5