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Sheraton Grand Chicago

Booking.comUS$305*
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#67 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Grand Chicago
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4,880 Reviews from our TripAdvisor Community

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Showing 4,591: English reviews
Chicago, Illinois
Reviewed 1 week ago

I have worked with Victoria a couple times now. She has provided us with the BEST customer service from the begging to the end!! Love her professionalism and knowledge! Thank you Victoria for all your help with both of our groups!

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Helpful?
Thank adiaz142
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Adiaz142, Thank you for taking time to share such wonderful feedback about Victoria. I will ensure she is recognized. We are lucky to have her on our team. Kind regards, Eric B. Front Desk Manager

Wetherby
Reviewed 1 week ago

Situated in a very central location this is an ideal hotel to stop and spend a few nights in downtown, it may not be the cheapest hotel but the staff were very helpful and the location is excellent. Check-in was quick and simple and we had a very well appointed room with a good view and a very comfortable bed.

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Helpful?
1Thank Frequentravellers16
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Frequentravellers16, Thank you for taking time to share feedback regarding your recent stay with us. It is wonderful to read how much you enjoyed all aspects of your visit. I do hope we are able to welcome you back soon for another great stay. Kind regards, Eric B. Front Desk Manager

Singapore, Singapore
Reviewed 1 week ago via mobile

Stayed here for a week for a conference. It is in a great downtown location so super convenient if you need to be in town. As a conference hotel it is super busy and not personalised, the foyer is busy and the staff who do a good job do so with such high volumes it lacks personalised attention. Breakfast average...

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Helpful?
Thank Dave C
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Dave C, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. Service is of upmost importance to us so I would like to apologize for the areas in which we fell short. I have shared your feedback with my team to ensure we are continuously improving our operation. I do hope...

Oak Forest, Illinois
Reviewed 1 week ago

The room faced east toward Lake Michigan and had the most comfortable bed I've used in a long time. Check in was a little longer then expected but overall, my stay at the Sheraton Grand was great! When visiting the Windy City, if it is an option, choose the Sheraton Grand Hotel!

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Helpful?
Thank Mike P
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Mike P, I am so pleased to read how much you enjoyed your visit to the Sheraton Grand Chicago. Our guests rave about our Sheraton Suite Sleeper Bed and its wonderful to read you enjoyed it as well. We look forward to welcoming you back soon. Kind regards, Eric B. Front Desk Manager

Reviewed 1 week ago via mobile

Spent 2 nights at Sheraton and couldn't fault it. Staff very helpful and accommodating. Clean and spacious rooms. Had excellent view over the Chicago river. Would definitely recommend. Felt spoilt from arrival to departure.

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Helpful?
Thank Sonia U
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Sonia U, Thank you for taking time to share such wonderful feedback regarding your recent visit with us. I am so pleased to read how much you enjoyed all aspects of your visit. We look forward to welcoming you back. Best, Eric B. Front Desk Manager

Maple Valley, Washington
Reviewed 1 week ago via mobile

Stayed here recently for a conference. Was disappointed to find out that they were not yet "fully integrated" with Marriott so my elite status did not count. I also was told I would have to be in a handicapped room even though I booked months in advance through a conference block. I ended up paying extra to have a standard...

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Helpful?
Thank Jwalk777
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Jwalk777, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. I would like to offer my sincerest apologies for the challenges you faced during your stay. I have shared your feedback with the appropriate departments to ensure all feedback is addressed with our teams. Your patronage is of upmost importance to...

Dallas, Texas
Reviewed 1 week ago

Was here for a work trip. Really enjoyed the hotel. Staff was friendly and helpful. Hotel was very well cared for and very clean. Would stay again for work or pleasure. Close to everything but 1 street off of Michigan Ave so nice and quiet. Ask for a "River View" room

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Helpful?
Thank casey s
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Casey S, It was such a treat hosting your for this recent work trip. I am so pleased to read how much you enjoyed your visit all around and we look forward to welcoming you back. Kind regards, Eric B. Front Desk Manager

Reviewed 1 week ago

A very pleasant hotel - fast elevators to the top floors which is one of my pet peeves if they aren't fast. The concierge was great - I understand that they need to recommend other Sheraton properties - like Eddy V's - which was very expensive, more than we'd ever do without ending up there accidentally on their recommendation, but...

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Helpful?
Thank happiestdiner
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Happiestdiner, Thank you for sharing feedback regarding your recent visit to the Sheraton Grand Chicago. It was such a pleasure hosting your for this stay. As a member of SPG you do receive complimentary wifi as a guest of ours so I apologize this was not explained properly to you. We do hope to welcome you back soon for...

FT.LAUDERDALE
Reviewed 1 week ago via mobile

Small rooms but clean and comfortable bed. Got a great rate on hotwire last minute.. Under $100/night. Good location but DO NOT bring your car! $68/day valet Would stay here again, staff very pleasant and helpful.

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Helpful?
Thank BIGPHUN
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello BIGPHUN, Thank you for taking time to share feedback regarding your recent experience at the Sheraton Grand Chicago. I am pleased to read how much you enjoyed your visit and we look forward to welcoming you back. Kind regards, Eric B. Front Desk Manager

Beacon Falls, Connecticut
Reviewed 1 week ago

My son's wedding reserved a block of rooms and Linda Homel and Audra Coleman were outstanding in their service to us. Any changes, no matter how many, how complicated or how close to the event were handled calmly, professionally, and in a manner that made me think we were the most important event there. Thank you Linda and Audra!

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Helpful?
Thank jspiwak
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Jspiwak, Thank you for sharing such wonderful feedback regarding your experience. I will be sure to recognize Linda and Audra for the wonderful service they provided. It was such a pleasure hosting your sons wedding. We look forward to welcoming you back. Congratulations! Eric B. Front Desk Manager

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11/06/2017 12/06/2017
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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $239 - $688 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#30 Green Hotel in Chicago
#33 Business Hotel in Chicago
#40 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
49 questions
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“facing the river”
nazar091, 19 May 2017 | Read review
“River views would be best”
katwave, 13 May 2017 | Read review
“Higher up you have an awesome view of the city, river the south side and Lake Michigan is on the East side.”
C2188WDronw, 13 May 2017 | Read review
“Choose a room with a view, close to the lift”
  • chicago river
  • chicago river
  • starbucks coffee maker
  • star bucks coffee maker
  • Beds
  • Tv and coffee maker (star bucks)
  • wash basin
  • bath tub
kanchana311, 8 May 2017 | Read review
“Rooms with even numbers will probably have views of the lake”
TanyaOkemos, 2 May 2017 | Read review
5 of 5
Booking.com
US$305* /night
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TripAdvisorUS$305
TravelocityUS$305
PricelineUS$305
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*Disclaimer
Prices are for 1 room, 2 adults
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