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The Willows

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#69 of 187 Hotels in Chicago
Certificate of Excellence
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1 room 2 adults 0 children
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The Willows
The Willows
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825 Reviews from our TripAdvisor Community

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Showing 799: English reviews
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Surrey
Reviewed 6 days ago NEW

Lovely hotel, only minutes from the busstop and 20 minute bus ride to downtown through Lincoln Park. Our room waswarm and spacious with a very comfortable bed. Staff were very helpful with ideas and directions to places. A continental breakfast was served in the lobby/ lounge area and there was access to tea and coffee throughout the day too.

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Helpful?
Thank Frankie P
Broughton H, Manager at The Willows, responded to this review

Dear Frankie, Thank you for sharing your feedback from your stay. We appreciate your kind words about our spacious and comfy rooms, our team members and our our continental breakfast. It is our pleasure to be able to offer everything our guests need while staying with us and to receive such a positive review after their stay. We are happy...

Chicago
Reviewed 1 week ago

This was our 2nd stay at this hotel and it was quite nice. Our room was remarkably quiet for being in the city with very little street noise. The room was roomy. Bathroom roomy. And bed really comfortable. In/Out parking in the public parking was less than a block away. And the location in Lincoln Park is fantastic. Tons of...

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Thank C E C
Broughton H, Manager at The Willows, responded to this review

Dear guest, I just want thank you for taking the time to give us such wonderful and detailed feedback! It looks like we were able to meet all of your needs during both of your stays which is the biggest compliment to our hotel and our team. We definitely take pride in what we do and our number one priority...

Reviewed 1 week ago via mobile

I loved my stay that The Willios. Ms. Bridget was so helpful and kind. It was my first time in Chicago and Ms. Bridget made me feel at home so motherly and telling me how to get around. The hotel was very clean and neat, both inside and out.

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Helpful?
Thank hurijamika
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for the lovely review! We’re thrilled to receive such positive guest feedback and that we could be a part of your first experience in Chicago. We take great pride in delivering the highest level of service and it’s a pleasure to hear our team, Bridget in particular, came through on that promise. Once again, thank you...

Kalamazoo, Michigan
Reviewed 1 week ago

My friend and I spent a night here on the 5th. The check-in process was really quick and efficient, the guy behind the desk was pretty friendly, the room came stocked with a box of snacks and a large bottle of water, which were a very pleasant surprise. The beds were comfortable, everything in the bathroom worked and was functional....

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Thank Calvin F
Broughton H, Manager at The Willows, responded to this review

Dear Calvin, Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations. Our hotel, and our amazing team, aim to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back...

chicago
Reviewed 1 week ago

Sweet neighborhood hotel - a nice change from typical downtown hotels! Nice to have coffee service available in the morning - - - room 325 was small (as advertised), and MOSTLY quiet -- garbage trucks outside at 6am are beyond the control of the hotel! The location is perfect - -I had friends staying there and enjoyed showing them my...

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Thank livninchicago
Broughton H, Manager at The Willows, responded to this review

Dear livninchicago, Thank you for taking some time out of your own schedule to share with us your thoughts and comments about your friends' visit to The Willows. We are thankful to you for sharing us with them and we are even more glad that they enjoyed their stay. This is a beautiful neighborhood, as you know, and we definitely...

chicago
Reviewed 2 weeks ago via mobile

My son and I stayed for 2 Nights in October. We were not aware that our room was 3 ft from 3 garbage dumpsters outside our window. At 6:00am the first morning we were awoken and frightened when the chaos started with these large trucks and noise outside our room. We have never stayed at a hotel that did not...

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1Thank cubschicago
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you very much for your candid review of your stay in October at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We sincerely apologize for the inconveniences you've encountered and I hope you will allows us the opportunity to correct any deficiencies. The Willows Hotel is...

Snohomish, Washington
Reviewed 2 weeks ago

The reason I gave the Willows an average rating was this: we had to turn on the water for several minutes to get hot water. I called the front desk when we couldn't get hot water and this is what they told us to do. They said this was a problem with the front rooms. I don't have a problem...

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1Thank gayle767
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you very much for taking the time to provide feedback regarding your recent experience at the Willows! I am happy to hear that you enjoyed the architecture of the building, but we do apologize for the inconveniences that you may have encountered while being our guest. Our goal is to address your concerns with our team so...

Stow, Ohio
Reviewed 2 weeks ago

Location is perfect for visit with son and daughter in law in Lakeview. Front desk staff was amazing for our check in and assistance. Hotel nice and clean. Room overlooking the front entrance was comfortable but a little noisy when bars were closing down. This was our second stay at the Willows. Will book again for next visit.

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1Thank Frank S
Broughton H, Manager at The Willows, responded to this review

Dear Frank, Thank you for choosing to stay at The Willows once again during your family visit to Chicago. We are honored to have you keep coming back to us and we very much appreciate your kind comments and your pleasant experiences with us. We are happy to hear that you are always cares for by our amazing team. Next...

Salt Lake City, Utah
Reviewed 2 weeks ago

Room was clean and the staff was very friendly. Great location everything from dining to shopping . Everything was so close. I didn't try the breakfast, we went out to the great restaurants that were near by.

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1Thank travelingbuddha2017
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to give us your feedback. We really appreciate it and we hope to see you back soon! Sincerely, Leila O Assistant General Manager

St. Louis
Reviewed 2 weeks ago

This is a nice clean place. Rooms are adequately sized and fairly priced. There are a couple of public parking garages within a block. Love the honor bar (surprisingly cheap prices and selection). Next time I'm in the area, I'll be sure to stay again

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1Thank MasterLomaxus
Broughton H, Manager at The Willows, responded to this review

Dear guest, First and foremost thank you for choosing our hotel for your stay in Chicago. We are happy to hear you enjoyed everything about your stay and would like to thank you for taking the time to share your thoughts and for considering us a cool place to stay while in Chicago :) We look forward to your next...

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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
  • Room Service
  • Dry Cleaning

Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Region: United States > Illinois > Chicago > Lakeview
Price Range: $169 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#16 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was facing and alley with a parking garage and several dumpsters so was a bit noisy during the day but we did not notice it at night or early morning on a weekend.”
 of 5 bubbles 158sharono, 28 Feb 2017 | Read review
“Great location near Broadway with ability to walk area. Smaller basic room but clean and comfortable and a nice staff. We will return when visiting. ”
 of 5 bubbles R3622HNjamess, 7 Feb 2017 | Read review
“Bathroom is small with a small shelf for toiletries. Fantastic shower head. We had a suite with a sitting area that we used nightly. ”
 of 5 bubbles Slyemom, 2 Jan 2017 | Read review
“Pay the extra $30 when booking to obtain early check-in.”
 of 5 bubbles philmatous, 30 Dec 2016 | Read review
“Small but pleasant room. Comfortable. Good location for visiting family in East Lakeview neighborhood. ”
 of 5 bubbles G4016EVsarag, 29 Dec 2016 | Read review
5 of 5