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The Willows

555 W Surf St, Chicago, IL 60657-6020
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (52)
Panoramas (4)
Room & Suite (166)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 20-06-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-06-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#28 of 214 hotels in Chicago
Travellers' Choice
With a recently renovated lobby space, the whimsy atmosphere and timeless ambiance of the Willows Hotel fits perfectly in this Lakeview and Lincoln Park neighborhood. Free daily breakfast, 24-hour coffee & tea service, free WiFi, and cozy guest rooms featuring modern amenities make every stay at the Willows Hotel comfortable and enjoyable. With nearby access to public transport systems, guests at the Willows can easily explore popular Chicago attractions, including the Steppenwolf Theatre and Wrigley Field. The Lincoln Park Zoo along with the scenic Lake Michigan coastline is also only minutes away.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Baggage storage
24-hour check-in
24-hour front desk
Dry cleaning
Car park
Breakfast available
Breakfast buffet
Wine / champagne
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Residential Neighbourhood
Languages Spoken
English, Spanish, Bulgarian, Italian
234Reviews18Q+A35Room tips
Traveller rating
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Popular mentions
Janet K wrote a review May 4
Waldwick, New Jersey5 contributions
This is the fourth time we have stayed at The Willows to visit our son and new grandson in Lincoln Park and it feels like our home away from home. Juan the GM is very personable and welcoming as are the other staff members. I love the location, the boutique size and engaging decor. The rooms and beds are very comfortable. During the baseball season frequent guests are fans coming to watch games at Wrigley Field. Public Parking is very convenient directly behind the hotel. Many restaurants, Lincoln Park Zoo, Belmont Harbor and Lake Michigan are within easy walking distance.
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Date of stay: May 2021Trip type: Travelled as a couple
brittondills wrote a review May 4
Portland, Oregon5 contributions2 helpful votes
We loved our stay at The Willows! The staff we interacted with were all nice but the Asst Manager, Juan, made us feel welcomed and cared for. The place is a little older but has a lot of charm and was in a great location, especially convenient for folks visiting DePaul University.
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Review collected in partnership with this hotel
Date of stay: April 2021
KAH wrote a review Apr. 2021
Grosse Ile, Michigan15 contributions2 helpful votes
A midweek stay to visit relatives in the area. The hotel was very clean and comfortable. Desk staff was friendly & informative. The hotel missed a few key things on the basics, though. No coffee in the lobby (other hotels have figured out how to do this safely) and no in-room coffee maker either. The biggest miss was the "you're on your own for parking. We don't offer parking and there's none available on the street outside unless you're really lucky." Create a relationship with a nearby garage, offer valet service or something. But a flat "you're on your own" to someone who has never been there before & doesn't know the area is unacceptable.
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Date of stay: April 2021
Response from Juan Monroig, General Manager at The Willows
Responded 5 days ago
We as a hotel have had to adapt to changes during these times to keep guests safe and clean. During normal Non Covid 19 days we offer many amenities but have had to adjust our business model to keep our guests safe. The Willows Hotel does offer coffee daily @ the Front Desk and our team recommends the public garage 1/2 block from the hotel called Lincoln park plaza which also has a sign that directs Willow's Guest to park. If you would liker to discuss further please feel free to contact the hotel directly and speak to management.
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Casey G wrote a review Apr. 2021
Indianapolis, Indiana1 contribution
We had a short but wonderful stat at the Willows. Juan at the front desk was awesome and a great help to us. He was very polite and personable, and definitely made the stay as smooth as possible. I would stay here again for sure.
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Date of stay: April 2021
Response from Juan Monroig, General Manager at The Willows
Responded 2 weeks ago
@caseyg820, We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods. We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Thank you,
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Chad M wrote a review Apr. 2021
Dayton, Ohio1 contribution
This was the second time that we stayed at The Willows, and when visiting Chicago we will never stay anywhere else. The hotel itself is beautiful, and the art in the lobby is incredible! The staff (particularly Juan, the manager) is exceptional! It's conveniently located to many great bars, restaurants and shops... Not to mention Lake Michigan! We highly recommend staying here for a relaxing and fun vacation! Well done Willows!!! Chad & Braden
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Date of stay: April 2021Trip type: Travelled as a couple
Response from Juan Monroig, General Manager at The Willows
Responded 2 weeks ago
@ultrachad189, We are pleased to hear that you found our hotel to be cozy and comfortable and that you loved the location. Thank you for your kind words regarding our team. We will be sure to pass your words along to the team and we hope that you and Braden return soon! We will be waiting for you!
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US$82 - US$320 (Based on Average Rates for a Standard Room)
the willows hotel chicago, willows hotel chicago, willows chicago
United StatesIllinoisChicagoNorth Side / Lake View / Lake View East
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Frequently Asked Questions about The Willows
Which popular attractions are close to The Willows?
Nearby attractions include Bad Axe Throwing (0.2 km), Elks National Memorial (0.4 km), and Green City Market (0.3 km).
What are some of the property amenities at The Willows?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
Which room amenities are available at The Willows?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Willows?
Guests can enjoy free breakfast during their stay.
Is parking available at The Willows?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to The Willows?
Conveniently located restaurants include Crisp, The Gundis, and Stella's Diner.
Are any cleaning services offered at The Willows?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Willows?
The staff speaks multiple languages, including English, Spanish, Italian, and Bulgarian.
Are there any historical sites close to The Willows?
Many travellers enjoy visiting The Rookery Building (6.2 km), Macy's on State Street (5.7 km), and Marquette Building (6.1 km).
Is The Willows accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.