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The Willows

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#69 of 187 Hotels in Chicago
Certificate of Excellence
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The Willows
The Willows
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825 Reviews from our TripAdvisor Community

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Showing 799: English reviews
Dublin, Ohio
Reviewed 24 February 2016

Great place to stay in a great neighborhood. Walkable to everything. Very comfortable. The only thing lacking is that it needs more hooks, rods and counters to hang things and put your stuff in the bathroom. Barely room to hang one towel and there were three of us. Could also have used a comfortable chair in the room. There was...

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Thank AWHB
Manager M, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for choosing The Willows for your recent visit to Chicago and also thank you for taking the time to let us know about your experience with us. We are happy to hear you found your comfort with us and that you enjoyed our neighborhood. We also appreciate any suggestions our guest may have to help us...

Hopkins, Michigan
Reviewed 23 February 2016

The Willows is a wonderful non-chain hotel with all the extras. They pay a lot of attention to detail! The room was exceptionally clean and well furnished. It is located in a great area of Chicago. We really enjoyed our stay there. Also, the manager on duty was very knowledgable of the area and a great resource.

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Thank U4908XDjant
Manager M, Manager at The Willows, responded to this review

Dear guest, Thank you very much for your fantastic review. We are so delighted you enjoyed your stay with us and that you found our location and services to your liking. We look forward to welcoming you back next time your travels bring you back to the area. Sincerely, Leila O. Assistant General Manager

Decatur, Illinois
Reviewed 16 February 2016 via mobile

My husband and I stayed here over valentines weekend since our friends live in Lincoln park. It is very affordable and the rooms are kept up nicely. However the walls are paper thin and we could hear people in various rooms all night- I even had to call front desk at 3 am and it never got better. Would probably...

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Thank Kelli S
Manager M, Front Office Manager at The Willows, responded to this review

Dear Kelli, Thank you for sharing your recent experience at the Willows, and for taking the time to bring your feedback to our attention. On behalf of my team we sincerely apologize for inconvenience you've encountered during your stay, especially for the issue not being addressed and solved when you called the front desk. We continue to strive to be...

Lenexa, Kansas
Reviewed 16 February 2016

Great hotel! The staff was friendly, the room was spacious and the area was perfect. We were close to shops and restaurants and Stan's Donuts. We enjoyed the continental breakfast and loved drinking our coffee as we watched the locals carry on with their day. We will return!

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Thank 979lyndah
Manager M, Front Office Manager at The Willows, responded to this review

Dear guest, We are pleased that everything was great during your recent stay and we would like to thank you for sharing your thoughts on the Willows. We look forward to your return! Sincerely, Leila O. Assistant General Manager

Columbus, Ohio
Reviewed 16 February 2016

This is a very nice, conveniently located small hotel in Lakeview, near shopping, restaurants, bars and clubs. The hallways are a little dowdy, but the lobby, rooms and bathrooms were pleasantly appointed. Our room was very small but the price was right and we were out most of the time anyway. The hotel provided access to a complete fitness center/health...

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Thank amytF5459BG
Manager M, Front Office Manager at The Willows, responded to this review

Dear Amy, Happy to hear that you enjoyed your stay with us as well as our neighborhood. There is a lot the neighborhood offers, as you have seen, which is even more enjoyable in the summer. We hope you will return soon and stay with us again! Sincerely, Leila O. Assistant General Manager

Rochester, Michigan
Reviewed 16 February 2016

Excellent staff, well maintained, nice touches, and a very reasonable price for a very popular neighborhood in Chicago. However, some compromises are inevitable for an older property in a dense neighborhood. Noise carries a bit more than in a modern facility. The hot water took a little while to arrive. Parking is relatively close, but down an alley lined with...

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Thank MeAndMyArr0w
Manager M, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for your feedback about your recent stay with us at the Willows. We are happy you've enjoyed your stay and we hope to welcome you again in the near future. We apologize as well for any inconveniences you encountered and we hope we can make the city life a little more accommodating for you next time....

Washington DC, District of Columbia
Reviewed 10 February 2016

I was really impressed with the customer service and the hotel was conveniently located near my favorite destinations. The rate was a great value for type of property and location. I will definitely stay at the Willows when I'm visiting Chicago again.

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Thank Robert H
Manager M, Front Office Manager at The Willows, responded to this review

Dear Robert, Thank you for taking the time to write about your experience at the Willows, especially for praising our team. We are glad we could be of help and that we could make your stay as pleasant as possible. We will see you on your next trip to Chicago. Sincerely, Leila O. Assistant General Manager

Salt Lake City, Utah
Reviewed 31 January 2016

The hotel is lovely and comfortable. We stayed here to visit Loyola University, and the location was perfect! We were able to see life in Chicago outside the loop, but we were close enough to down town to make appointments and see all of the stirs. The staff at the hotel was nice, everything was clean quiet.

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Thank Mark B
Caesar L, Front Office Manager at The Willows, responded to this review

Dear Mark, Thank you so much for staying with us and for the lovely review. We appreciate your feedback and the time you took to review us on TripAdvisor. We look forward to welcoming you back should your travels bring you back to the area. Sincerely, Leila O. Assistant General Manager

Ludington, Michigan
Reviewed 31 January 2016

The Willows was a comfortable break from northern Michigan snow. Conveniently located to Lincoln Park and Lakeview neighborhoods. Public transportation provided easy access to all of the cultural attractions from the Museum of Modern Art to the Field Museum. A visit to the Art Institute is a must with a walk through Millennium Park. Best of all was the WONDERFUL...

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Thank John T
Caesar L, Front Office Manager at The Willows, responded to this review

Dear John, We are glad you enjoyed your visit to Chicago. This city is so beautiful, even in the winter months, and has so much to offer for everyone to enjoy. Thank you for choosing to stay with us during your visit and thank you for praising our staff as well. We hope to see you again, maybe during the...

COSTA RICA
Reviewed 30 January 2016

The infraestructure, the location and the service. The hotel was great, the staff was very willing to help and they were very friendly. The hotel has an excellent location. The room was very nice, very clean and cozy. The breakfast was excellent. You can choose from the different options they have. If I have to go to Chicago again, this...

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Thank ARGENIS O
Caesar L, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for the great, 5 star review and for taking the time to write it . We are delighted to see that you had a good experience with us, from the comfort of the room, to our complimentary, continental breakfast, to our neighborhood and our great staff. We hope your travels bring you back to Chicago soon...

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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
  • Room Service
  • Dry Cleaning

Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Region: United States > Illinois > Chicago > Lakeview
Price Range: $170 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#15 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
11 questions
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Questions? Get answers from The Willows staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was facing and alley with a parking garage and several dumpsters so was a bit noisy during the day but we did not notice it at night or early morning on a weekend.”
 of 5 bubbles 158sharono, 28 Feb 2017 | Read review
“Great location near Broadway with ability to walk area. Smaller basic room but clean and comfortable and a nice staff. We will return when visiting. ”
 of 5 bubbles R3622HNjamess, 7 Feb 2017 | Read review
“Bathroom is small with a small shelf for toiletries. Fantastic shower head. We had a suite with a sitting area that we used nightly. ”
 of 5 bubbles Slyemom, 2 Jan 2017 | Read review
“Pay the extra $30 when booking to obtain early check-in.”
 of 5 bubbles philmatous, 30 Dec 2016 | Read review
“Small but pleasant room. Comfortable. Good location for visiting family in East Lakeview neighborhood. ”
 of 5 bubbles G4016EVsarag, 29 Dec 2016 | Read review
5 of 5