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The Westin Chicago River North

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#51 of 185 Hotels in Chicago
Certificate of Excellence
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1 room 2 adults 0 children
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The Westin Chicago River North
The Westin Chicago River North
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1,815 Reviews from our TripAdvisor Community

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Showing 1,752: English reviews
Chicago, Illinois
Reviewed 2 days ago NEWvia mobile

We stayed at this hotel for a family getaway/birthday weekend for one of our children. We had such a great time! We swam, ate, enjoyed the sites of the area, and had a great breakfast there at the Westin. The staff were extremely friendly, and went out of their way to make our stay enjoyable. I especially enjoyed having access...

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Helpful?
Thank CMDWilson
Stevensville, Michigan
Reviewed 2 days ago NEW

Sam the manager at the Westin workout facility is amazing. I have suffered with neck and shoulder pain for years. He provided a deep tissue massage for my neck and shoulder that allowed increased range of motion immediately after the massage. He also gave me stretches and a strengthening routine for me to follow to help increase my strength. I...

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Thank a e
Ottawa, Canada
Reviewed 6 days ago NEW

Stayed here for 1 night in October 2016. Great location, big rooms, top notch service. Rooms were big and comfy. The starbucks coffee in the room was a nice touch as well. Breakfast buffet the following morning had tons of options as well.

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Thank Everhale
Reviewed 1 week ago via mobile

Review made. Extremely upset at the fact that the manager Josh accuse me of stealing stuff from the hotel which I never did I will never be staying there ever again. Also, I'll be sure to advice any future colleagues at wish to stay there to not stay there.

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Helpful?
Thank Jasmin1915
pchurch, Manager at The Westin Chicago River North, responded to this review

Jasmin, Thank you for sharing your feedback. As we discussed on the phone today your review was not intended for the Westin Chicago River North. I am happy to hear you worked out a resolution with the Itasca property as all Westins truly care about the wellbeing of our guests. All the best and thank you for working with Trip...

Reviewed 1 week ago

One of the nicest hotels I've stayed in - top 5. Décor is tasteful. Location on the river is perfect. The staff is wonderful, especially William at the front desk - he is very comfortable with people, friendly and welcoming - an excellent representative of the hotel, and Westin. He was also very helpful with directions and restaurant suggestions in...

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Helpful?
Thank Laura H
Management response:

Greetings Laura I! I am happy to hear that you enjoyed your stay with us! William is a true asset to the team and we are so delighted to work with him. The Westin Chicago River North has breathtaking views and is close to the best of what Chicago has to offer. We look forward to hosting you on your...

Miami, Florida
Reviewed 1 week ago

My husband and I stayed at this hotel over the holidays while visiting family in Chicago. We enjoyed our stay, the staff was very friendly, and the hotel was accommodating during the holidays. An unexpected bonus was the gym onsite and Sam, the personal trainer. He went above and beyond to inspire and educate and even created a customized routine...

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Helpful?
Thank lemweave
Management response:

Greetings lemweave! I am so delighted to hear you had a great stay with over the holidays! Sam in the Westin Workout Fitness Studio is an absolute genius and a true asset to our Westin team. We truly appreciate you taking the time to share your experience with us and wish you the best in 2017! Be Well, Wren Dahlfors

Reviewed 2 weeks ago via mobile

It's 2017 and Westin is still charging $15 a day for WiFi. Maybe they can also attach a coin slot to the TV and make a couple extra bucks that way. At this point, charging for WiFi is like charging for sheets and pillows. Nearly every other hotel has given up this idiotic practice. Not Westin.

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Helpful?
Thank Mark P
Management response:

Greetings Mark P! I am so sorry to hear the $15 Internet charge interrupted your stay. If you would like to reach out to me directly. Please feel free to email experience1031@westin.com Be Well, Wren Dahlfors

Hoffman Estates, Illinois
Reviewed 2 weeks ago

My husband and I attended the NYE party at the Westin (it was fun, we had a good time, I would recommend!) and stayed overnight. The hotel itself is nice and modern including the rooms. The lobby area is very nice, they have a nice bar/cocktail area and a sushi bar. The rooms were clean and modern, nothing huge but...

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Thank Chloe F
Management response:

Greetings Chloe F! I am happy to hear you enjoyed your NYE stay with us! The Westin Chicago River North is delighted to be a part of the Chicago New Years Eve festivities. We look forward to hosting you on your next trip to Chicago. Be Well, Wren Dahlfors

Chicago, Illinois
Reviewed 2 weeks ago via mobile

Very nice hotel! Lobby is very nice, good service by doormen. Front desk staff very friendly and professional both at check-in and check-out. Room very clean and modern. Very comfy. Close to public transportation. Hotel was very quiet, slept great.

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Thank TravelGuy72
Management response:

Greetings TravelGuy72! I am happy to hear you had a great stay with us! The Westin Chicago River North is truly in the heart of downtown with so much to offer. We look forward to your next visit! Be Well, Wren Dahlfors

Reviewed 2 weeks ago via mobile

Great location. Service was excellent and offered all that we desired. Room was nice including the usual "heavenly" beds. Only issue was that you could hear some sirens at night headed to Northwestern Hospital on occasion--many of the hotels in this area must deal with that.

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Helpful?
Thank Seth B
Management response:

Greetings Seth B! I am delighted to hear you were able to enjoy our Westin Heavenly Bed! It provides the perfect way to get a renewing night sleep, which is crucial when traveling. We certainly hope you consider The Westin River North for your future getaway! Be Well, Wren Dahlfors

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Region: United States > Illinois > Chicago > Near North Side
Price Range: $187 - $701 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#33 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
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Questions? Get answers from The Westin Chicago River North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“AVOID like the plague!”
 of 5 bubbles addendum, 30 Dec 2016 | Read review
“River view rooms are worth the extra money.”
 of 5 bubbles misszoey, 27 Dec 2016 | Read review
“river view”
 of 5 bubbles 667yelenag, 21 Nov 2016 | Read review
“Booking on westin.com got us free Wifi”
  • heavenly bed!
 of 5 bubbles momochka16, 20 Nov 2016 | Read review
“Rooms facing south will likely overlook the river”
 of 5 bubbles F5948STjohnp, 2 Nov 2016 | Read review
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