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Hotel Chicago Downtown, Autograph Collection

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#79 of 185 Hotels in Chicago
Certificate of Excellence
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Hotel Chicago Downtown, Autograph Collection
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939 Reviews from our TripAdvisor Community

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Showing 879: English reviews
Reviewed 5 days ago NEWvia mobile

First of all, let me say a shout out to Tyec, receptionist, she was warm, greeted with pleasant personality, made me feel at home, like a Georgia peach,with northern flair..she was very professional, interaction and engaging personality. Definitely a people person.. The Hotel is five star, a plus since we were attending the prince experience at the house of blues,...

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Helpful?
Thank Vette F
Genesee Depot, Wisconsin
Reviewed 1 week ago

Love this hotel! PROS: Cool, hip decor, great location to restaurants and 10Pin Bowling alley, just steps away from House of Blues, walking distance to shopping district and theater district, Marina Parking garage has great rates just next door. Employeres are fantastic! I asked for a mini fridge and it arrived in our room before we even started unpacking! Nice...

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Thank Mafia32470
Cape Girardeau, Missouri
Reviewed 1 week ago via mobile

Rooms are spacious. Lobby & Bar area is modern and sophisticated. If you a fan of earning Marriott points you can charge back to your room at several restaurants located right by the hotel. The location of the hotel is ideal. I did not valet park, just beware, it's $71 a night.

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Thank Garrett O
Southaven, Mississippi
Reviewed 1 week ago via mobile

We booked this hotel using Marriott points, so I didn't have high expectations, but I was pleasantly surprised. The hotel was very modern and the staff was friendly and knowledgeable. We arrived at 10 am and we were given the first available room. The best thing about the hotel is the location. Our room had a nice view of the...

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Thank Meagan343
Orlando, Florida
Reviewed 2 weeks ago

This place awesome! right in the middle of the city where all the cool stuff is. The staff was great and was always helpful. I brought a nerf gun into my room that I shot my brother with, and the cleaning staff's attention to detail was so great they even put all the darts I missed back into my nerf...

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Thank ryaken
Melbourne, Florida
Reviewed 2 weeks ago

What can I say it was simply spectacular, the best, and better than the rest. The quality of service was excellent and the staff did an outstanding job with accommodating our stay, always welcoming us with a positive attitude, and making sure everything was running smoothly. Overall I would recommend this hotel to anyone and everyone looking for a nice...

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Thank ekenney266
Dublin, Ohio, USA
Reviewed 2 weeks ago

I stayed this hotel because this is from the Marriott chain. But I liked when I stayed in this hotel when I was there in Chicago for a conference in October 2016. Hotel is good especially the location is awesome because its walking to almost every major landmark of the Downtown area of Chicago. The only drawback of this hotel...

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Thank Vivek N
Reviewed 2 weeks ago

We reserved a room for two queen beds. We show up at check-in time (keep in mind this place advertises early check-in) and we were told that our room was not ready yet. I ask the clerk nicely "roughly how long do you think it will be until our room will be available" she replies "a while"- I then ask...

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Thank Stephanie M
eibarra, The Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear Stephanie, Thank you for your review, and please accept my apologies for the inconvenience you suffered as a result of the issues you experienced at check in with our Front Desk Agents. I understand how frustrating this must have been for you. I certainly don’t want to find excuses for certain areas that should have been operating more smoothly....

Clinton, Iowa
Reviewed 2 weeks ago via mobile

This hotel has zero extras. Not even free wifi is available. No pool. We got in last night and at 8 am he house keeping lady knocked on our door and woke us up. The rooms have mirrors with finger prints smudged on them. Save your time and money and stay elsewhere

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Thank Karen D
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear Karen, Thank you for taking the time to post a review of your stay at The Hotel Chicago. I was concerned to read your feedback - please accept my apologies for the housekeeping disturbance so early in the morning as well as the dirty mirrors in the room. I can assure you that we have addressed your valued feedback...

Rotterdam, The Netherlands
Reviewed 3 weeks ago

The highlight of my stay over the many years I've stayed at the hotel is the very personal and welcoming staff, in particular Wayne Weddington and his crew. This year, there was even a welcome gift in my room upon my arrival, which he organised together with the concierge (Russell Zwolinski). I find it incredible that such a large hotel...

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Helpful?
Thank Marion S

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 

Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Region: United States > Illinois > Chicago
Price Range: $133 - $655 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Hotel Sax Chicago
Hotel Style:
#49 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chicago Downtown, Autograph Collection staff and other travellers.
21 questions
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Questions? Get answers from Hotel Chicago Downtown, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“higher floor might be less street noise”
 of 5 bubbles Gardenlover31, 15 Dec 2016 | Read review
“The higher you go the better the view”
 of 5 bubbles Pomps25, 8 Dec 2016 | Read review
“Ask for a higher floor for better views of the city”
 of 5 bubbles flatsdad, 4 Dec 2016 | Read review
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