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Homewood Suites by Hilton Chicago-Downtown

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Traveller (655)
Room & Suite (494)
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Overview
  • Excellent60%
  • Very good29%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“full kitchen”(143 reviews)
“free dinner”(34 reviews)
“great location”(480 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Offers from Homewood Suites by Hilton Chicago-Downtown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Homewood Suites by Hilton Chicago-Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,902)
There are newer reviews for Homewood Suites by Hilton Chicago-Downtown
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1,588
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1,588
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Show reviews that mention
All reviewsfull kitchenfree dinnergreat locationbreakfast and dinnernavy pierthe sofa bedvalet staffthe magnificent miletop floorliving areaseparate bedroomcomplimentary breakfastwithin walking distancebreakfast staffevening receptionmichigan avewrigley building
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1,051 - 1,055 of 2,696 reviews
Reviewed 2 April 2015

We were happy with: the staff, the room quality, the location and the amenities. We were highly disappointed with getting the 17th floor as we were located directly under the pool and that was a loud room to be in. The breakfast was also lacking...More

Review collected in partnership with Homewood Suites by Hilton
Thank well_versed37
Response from HomewoodHiltonChiIL, Front Office Manager at Homewood Suites by Hilton Chicago-DowntownResponded 14 April 2015

well_versed37, Thank you for your review of Homewood Suites downtown Chicago. I was delighted to see that the staff, room quality, location of the hotel, and the amenities we offered made you and your family happy. I do regret that the breakfast was lacking for...More

Reviewed 1 April 2015

hotel was very nice as was the staff! breakfast was great and rooms were very quiet! customer service beforehand was horrible by Hilton brands AND I'm an HHonors member! May never book a Hilton brand hotel again!More

Review collected in partnership with Homewood Suites by Hilton
Thank 718victoriar
Response from HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-DowntownResponded 5 April 2015

718victoriar, Thank you for taking the time to post your thoughts on our hotel. I was glad that your enjoyed your experience at Homewood Suites. It is disappointing to see that your encounter with the Brand was not up to par; I apologize for that....More

Reviewed 31 March 2015

The bellhops and breakfast staff were extremely rude. The bellhop didn't greet us when we arrived and asked US to return the luggage cart after WE had to grab it AND load it ourselves. One of the breakfast staff people shooed me away and acted...More

5  Thank twinmommn
Response from HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-DowntownResponded 5 April 2015

Twinmommn, Thank you for your feedback after your recent visit to our hotel. I would like to apologize for the less than exceptional service you received at our hotel. It is our goal to exceed our guests’ expectations and regret that we were not able...More

Reviewed 29 March 2015

Great friendly and helpful bell service and team led by Amer. Always greeted upon entry to hotel, held doors open and chatted with the kids. Evening meals were excellent and perfect for our family with three kids. It was nice that we didn't have to...More

Thank t c
Response from HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-DowntownResponded 5 April 2015

t c, Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you and your family had a great experience at our hotel. I also see that you enjoyed the what we...More

Reviewed 27 March 2015

Spacious clean suite, great location, reasonable rates and attentive service makes this Homewood Suites property one that I will come back to soon. Amer, one the doorman is the most customer focused guys I have ever met. I needed a cab one morning and he...More

1  Thank Sean H
Response from HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-DowntownResponded 5 April 2015

Sean H, I want to thank you for sharing the details of your recent visit with us. I was pleased to see that you had a great stay at Homewood Suites downtown Chicago. I appreciate you taking the time to mention the customer focused staff...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$184 - US$431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Romantic Hotel in Chicago
#46 Family Hotel in Chicago
#68 Business Hotel in Chicago
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$184 - US$431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Romantic Hotel in Chicago
#46 Family Hotel in Chicago
#68 Business Hotel in Chicago
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (655)
Room & Suite (494)
Dining (50)
Pool & Beach (45)
Amenities (28)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Questions & Answers
Ask a question
ruth
3 December 2017|
AnswerShow all 4 answers
Response from Jim_CHIHW | Property representative |
Hello and thank you for your question! We have availability in September, but as the other contributors mention, it is always best to call the hotel directly whenever anything isn't clear on a website, particularly on... More
1
Vote
alani312016
28 November 2017|
AnswerShow all 6 answers
Response from Jim_CHIHW | Property representative |
Hello and thank you for your note! We do not have any events on NYE, however there are still rooms available! Visit our website for details!
0
Votes
jlp1018
17 October 2017|
AnswerShow all 8 answers
Response from Jim_CHIHW | Property representative |
Hello and thank you for your question! Our pool is maintained at the standard operating temperature range of 81F - 83F. Please give is a call directly at (312) 644-2222 with any other questions or concerns. We look forward... More
1
Vote
Room Tips
"Higher rooms offer an amazing review, but otherwise they are all similar."
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"It was worth the updgrade to a corner room, since we hung out in the room and drank some wine."
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"The room we had ended in 16 and it overlooked the city. It was a corner room and quite pleasant."
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"Go on Hilton and research Pre-Paid Room Discounts"
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