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Doubletree Collinsville/St. Louis

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Traveller (88)
Room & Suite (72)
Dining (11)
Ratings and reviews
  • Excellent49%
  • Very good29%
  • Average12%
  • Poor7%
  • Terrible3%
Travellers talk about
“cookies”(114 reviews)
“double tree”(46 reviews)
“front desk”(114 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
The DoubleTree by Hilton Hotel Collinsville-St. Louis is located in Collinsville, Illinois just outside of St. Louis. The hotel is located next to the Gateway Conference Center, a premier event space. Downtown is just a quick drive and Lambert St. Louis International Airport is 30...
Offers from Doubletree Collinsville/St. Louis
Special Offer: Double Points, Every Stay
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Location and contact
1000 Eastport Plaza Dr, Collinsville, IL 62234-6103
Hotel website
20.9 km to Scott Air Force Base
18 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,055)
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1,050 results
Traveller rating
502
307
127
78
36
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LanguageEnglish
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502
307
127
78
36
Show reviews that mention
All reviewscookiesdouble treefront deskfire pitgreat hotelup to datest louisupon checkfitness centerbed was comfortablegateway centerair conditioneromeletindoor poolporterelevatorconference
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1 - 5 of 1,050 reviews
Reviewed 5 days ago

Pros: cookies at checkin and breakfast was great, both in terms of food selection and staff, lobby very nice Cons: room felt dirty, air conditioning kept turning on and off all night- very loud, pool dirtyMore

Review collected in partnership with DoubleTree by Hilton
1  Thank brian181
Response from Michael G, Guest Relations Manager at Doubletree Collinsville/St. LouisResponded 4 days ago

Hello brian181, Thank you for taking the time to share your experience with us. I want to apologize for any issues you experienced with the cleanliness of your room, the pool, and the working order of your AC unit. I will discuss these issues with...More

Hotel's Favourite
Reviewed May 28, 2018 via mobile

We stayed here for a night this past week. We needed a handicapped room. My wife is recovering from a back surgery. But the rooms air conditioning was not working. Leon spent a half hour trying to get it to work. Then he physically moved...More

Thank James L
Response from alogue1, Reservations Manager at Doubletree Collinsville/St. LouisResponded June 1, 2018

Thank you James for sharing your experience. We apologize that our guestroom wasn't initially to our standards, but it's wonderful to know that Leon was able to Make It Right for you! We shared your review with Leon and our team and hope to welcome...More

Reviewed 1 week ago

Hotel needs a little TLC. Neec trash picked up outside . Also, elevators always filthy looking .Stepped over goo on floor for two days . Need someone to patrol areas to keep more tidy. Rooms nice and spacious and great AC . Nice lobby and...More

Review collected in partnership with DoubleTree by Hilton
Thank Gary D
Response from Michael G, Guest Relations Manager at Doubletree Collinsville/St. LouisResponded 1 week ago

Hello Gary D, I wanted to thank you for taking the time to share your experience of your stay. I am truly sorry you experienced issues with the cleanliness and condition of the public areas. I will discuss these with our staff so that we...More

A TripAdvisor Member
1
Reviewed 2 weeks ago

Rooms smell musky, needs updating. When we arrived the first room smelled of smoke and was suppose to be non smoking. The room also appeared to have wine glasses and an ashtray outside of it when we came to it. The second room smelled musky...More

Review collected in partnership with DoubleTree by Hilton
Thank A TripAdvisor Member
Response from alogue1, Reservations Manager at Doubletree Collinsville/St. LouisResponded 2 weeks ago

Thank you for sharing your stay. We apologize that our guestrooms were not to our expectations during your visit. Our hotel is 100% non-smoking with no exceptions to this policy. We have shared your feedback with our operations team to address and hope you'll allow...More

Reviewed 2 weeks ago via mobile

The staff here is excellent. Hilton Reservations made a mistake with our reservation and the front desk/manager was quick to resolve the issue. The next day the “system” charged us wrongfully and again the front desk & manager helped us accordingly. Even with the frustrating...More

Thank ARK62213
Response from alogue1, Reservations Manager at Doubletree Collinsville/St. LouisResponded 2 weeks ago

Thank you sharing your experience ARK62213! We apologize that the reservation was incorrect upon arrival and caused other technical issues. We're pleased to know we were able to Make It Right and that you were able to enjoy your anniversary. We hope to celebrate with...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$106 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Collinsville
#2 Romantic Hotel in Collinsville
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$106 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Collinsville
#2 Romantic Hotel in Collinsville
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (88)
Room & Suite (72)
Dining (11)
Pool & Beach (2)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Rachel S
December 2, 2017|
AnswerShow all 8 answers
Response from Michael G | Property representative |
Hello Rachel S. Yes it is an indoor pool.
0
Votes
Lauren K
August 19, 2017|
AnswerShow all 4 answers
Response from Michael G | Property representative |
Hello Lauren K, Sorry for delay in answering this. Our rooms do not have refrigerators in them. We do have a number of them that can be requested and put in the room for a fee of $10 per night. I hope this helps and if there... More
0
Votes
whobyo0
July 17, 2017|
AnswerShow all 3 answers
Response from Michael G | Property representative |
Hello, we do actually have 2 Hilton Honors floors. Our 4th and 5th floors are the Hilton Honors floors.
3
Votes
Room Tips
"Ask for room you would like."
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"The first floor definitely is not quiet"
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"Recommend this hotel!"
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"Traveling with cats? Don't release. There is an area under the bathroom sink that your kitties can access..."
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