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Hampton Inn Collinsville

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Hampton Inn Collinsville
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330 Reviews from our TripAdvisor Community

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Showing 329: English reviews
Calumet City, Illinois
Reviewed 2 weeks ago

Room nice. Very noisy in the day time due to remodeling. Desk clerk, Leslie was very rude! She was very impatient when i was having trouble with my credit card. She asked me was i sure if I had enough funds on my credit and charged my credit card $8,000 which she later claimed was not her fault. My account...

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Helpful?
Thank Jearlean J
Donna K, Guest Relations Manager at Hampton Inn Collinsville, responded to this review

Dear Jearlean J, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am sorry for any rudeness that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no...

Lansdale PA, United States
Reviewed 28 October 2016

No complaints. All the staff was very friendly and accommodating to all my needs. I had a very short stay but this hotel was very clean and the location was great for finding quick eats. I would recommend this hotel

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Helpful?
Thank Michele O
Donna K, Guest Relations Manager at Hampton Inn Collinsville, responded to this review

Dear Michele O, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We can't begin...

Nixa, Missouri
Reviewed 24 October 2016

The hotel is equivalent to a motel 6. Not worth the money spent. Almost went across the street to another hotel. Internet was slow . The best part of the stay was the breakfast. The breakfast staff was very nice and helpful.

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Helpful?
Thank H7932VKfrankw
Donna K, Guest Relations Manager at Hampton Inn Collinsville, responded to this review

Thank you for taking the time to write this review and share your experience. I am very sorry to hear of the difficulties you experienced with our internet connection, We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we believe that our customer's convenience are at...

Fort Wayne, Indiana
Reviewed 22 October 2016 via mobile

Clean, modern, beautiful room. Nice and quiet and the bed was like sleeping on a cloud. Front desk staff was very helpful and put us on the top floor (even though the auto check-in feature put in the 2nd floor).

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Helpful?
Thank NanaFradette
Donna K, Guest Relations Manager at Hampton Inn Collinsville, responded to this review

Dear NanaFradette, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you...

Rogers, Arkansas
Reviewed 20 October 2016

Like many Hampton's found this to be a good, comfortable hotel with friendly staff and good breakfast. Conveniently located outside St. Louis off major Exit (11). At over $100/night, not a great deal, but acceptable.

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Helpful?
Thank davidhT8079VJ
Donna K, Guest Relations Manager at Hampton Inn Collinsville, responded to this review

Dear davidhT8079VJ, Thank you for taking the time to complete our survey and share your experience! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are glad your stay was comfortable and we look forward to your next visit!

Pekin, Illinois
Reviewed 19 October 2016

Hotel is in process of being remodeled & still has some finishing up to do but overall results are nice. Room looks great & was comfortable. All charging outlets around room are convenient. Good place to stay if in the area !

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Helpful?
Thank 624lauraleep
Donna K, Guest Relations Manager at Hampton Inn Collinsville, responded to this review

It is wonderful to hear that you enjoyed your stay with us. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We are glad your stay was comfortable and we look forward to your next visit!

Carlisle, PA
Reviewed 19 October 2016

Earlier reviews described the hotel as tired or dirty. Our experience was completely different, the renovation of the lobby and our room made for a very pleasant stay. The indoor pool was very clean and made for a relaxing break. The breakfast was above average, offering cheese omelettes and a variety of fresh fruit, including cantaloupe and fresh pineapple. I...

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Helpful?
Thank CentralPA_traveler50
Donna K, Guest Relations Manager at Hampton Inn Collinsville, responded to this review

It is very heartwarming to learn that you enjoyed your stay with us. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We are so glad that your stay was enjoyable and we look forward to seeing you again!

Cheshire, Oregon
Reviewed 16 October 2016

I often stay with this brand, but this particular hotel went above and beyond. One of the best rooms of our trip. A great staff and a spotless accommodation. If you find yourself in the area you cannot go wrong staying at this property

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Helpful?
Thank Robert M
Donna K, Guest Relations Manager at Hampton Inn Collinsville, responded to this review

Dear Robert M, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. Thank you for taking the time to share this five star experience with our management, staff, and future guests. On behalf of our entire staff, we thank you for your business and we hope to see you...

Addison, Illinois
Reviewed 12 October 2016

Everything was great! Very clean. Staff was very friendly and helpful. Pool was nice just misssing a Hot tub .breakfeast is decent . Some hot and cold food . Hostess and the breakfast very polite. Overall a good stay.

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Helpful?
Thank leonelg514
Donna K, Guest Relations Manager at Hampton Inn Collinsville, responded to this review

Dear eonelg514, Thank you for your compliments to our staff hospitality, review regarding our high standards of cleanliness and breakfast layout. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We're glad you had a great time with us and we...

Chicago, United States
Reviewed 11 October 2016

Under renovation, Room I stayed smelled badly, bathroom was not cleaned. Overall inside look was not appealing. Breakfast quality was not up to Hampton Standards either. If this was my first Hampton Hotel stay it would have been my last.

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Helpful?
Thank Orhan U
Donna K, Guest Relations Manager at Hampton Inn Collinsville, responded to this review

Dear Orhan U, Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
Enjoy your stay at the Hampton Inn Collinsville, located within walking distance to Gateway Convention Center and just a short drive to Fairmount Park Race Track. Watch TV or stay connected with free WiFi in every guest room. Start your day right with Hampton's free hot breakfast including our delicious waffles and if you're in a hurry, grab a free, healthy Hampton On the Run(R) Breakfast Bag, available Monday through Friday. Catch up with work in our free business center, rejuvenate in our free fitness center or take a refreshing dip in our indoor pool. ... more   less 

Additional Information about Hampton Inn Collinsville

Address: 7 Commerce Dr, Collinsville, IL 62234-6112
Region: United States > Illinois > Collinsville
Price Range: $137 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Collinsville 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Hampton Inn Collinsville Hotel Collinsville
Collinsville Hampton Inn
Hotel Style:
#3 Romantic Hotel in Collinsville
#4 Family Hotel in Collinsville
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Collinsville staff and other travellers.
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Questions? Get answers from Hampton Inn Collinsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like the higher floors away from the elevator - the ice machine right outside of our door! That was a bit noisy.”
 of 5 bubbles VickiA156, 6 Sep 2016 | Read review
“Be aware of storage issues...especially families.”
 of 5 bubbles krisb444, 30 May 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles weffley, 6 Apr 2016 | Read review
“Rooms on the north side should be quieter.”
 of 5 bubbles RG-Texas, 31 Aug 2015 | Read review
“Avoid 1st floor”
 of 5 bubbles 172joef, 20 Aug 2015 | Read review
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