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Comfort Inn

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438 Reviews from our TripAdvisor Community

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Showing 438: English reviews
Gary
Reviewed 3 July 2016

We have stayed here before in traveling back and forth to Texas. I have found this to be a comfortable place to stay with clean rooms, adequate space and friendly staff also close access to I-55 and other interstate systems. I can't say that it is exceptional but it is the quality and price I expect from Comfort Inn.

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Helpful?
Thank William G
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your...

Reviewed 3 July 2016 via mobile

The Comfort Inn in Collinsville is a little oddly laid out, but with their recent renovations it is a very comfortable and convenient hotel. The staff was friendly. I'm not sure what the building used to be, but there is a huge central courtyard inside, which is where breakfast is served. There is certainly enough space, although it is very...

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Helpful?
Thank Randy W
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for choosing to stay with us, and sharing to us your positive experience regarding the appreciation you have for our reliable staff, as well as the liking you expressed with the accommodation in total. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition....

Little Rock
Reviewed 27 June 2016 via mobile

I really wanted to like The Comfort Inn in Collinsville. They are in the middle of a remodel, which didn't bother us. The desk clerk at check in was pleasant, but not very knowledgeable about the area. Later in the evening, I discovered that our shower had no curtain. The clerk looked for one, but was unable to find one....

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Helpful?
Thank nj50
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being...

Houston, Texas
Reviewed 25 June 2016

the room was very clean smelling, though the fresh paint smell may have been due to the renovations that were going on, The staff helped out with suggestions for several local places to eat. made the stay there pleasant as we moved on after 2 days

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Helpful?
Thank mkw1980
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We are all thrilled to learn that you enjoyed such a pleasant experience with us. Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

Chicago, Illinois
Reviewed 24 June 2016

The room we had was enormous! We enjoyed our stay. The kids loved splashing in the pool and the breakfast was great. Our only complaint was that the OJ was very watered down, but that really wasn't a huge issue.

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Thank ghartin11
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. I’m especially glad that you enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. We're glad you had a great time...

Pretoria, South Africa
Reviewed 22 June 2016

The staff were very friendly and helpful. The room was extremely spacious and the breakfast was great. There were renovations going on but that did not interfere at all. I would definitely stay here again.

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Thank nickylegs_sa
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We are happy to hear that you enjoyed our hospitality and breakfast! Thank you for choosing our hotel. We hope to see you again soon.

Fort Wayne, IN
Reviewed 20 June 2016

The lemon water near the front desk was very nice. The front desk staff was courteous and friendly, both at check in and when dealing with my tears at the terrible night I'd had in a room that felt as if it had been filled with cigarette smoke - old, stale cigarette smoke. The desk clerk told me that the...

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Helpful?
Thank jkr46723
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns regarding with your...

Reviewed 16 June 2016 via mobile

Great hotel and location and room. Loved inner atrium and big indoor pool. Nice to have lots of tables to eat breakfast. Typical great Comfort Inn quality. Friendly and attentive staff. Only downside was renovations going on , but didn't really affect me. Upstairs ice machine was out which was inconvenient

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Thank Theodore C
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for taking the time to share this five star experience with our management, staff, and future guests. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is great to hear from you and I am so glad that you enjoyed our...

Avon, Indiana
Reviewed 14 June 2016

This was not our first time at this location and we'll stay here again when in the area. They are current under renovation and when done this property will be even better. Room was clean with new bedding. The bath renovation was not completely done, but still acceptable and workable. Fridges, like what seems to be the trend, were without...

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Helpful?
Thank rjohns65
KATHY D, General Manager at Comfort Inn, responded to this review

Thank you for your business and for your feedback. We will share this information with our staff. We appreciate the compliments and look forward to seeing you soon!

Laurel, Indiana
Reviewed 12 June 2016

It was a wonderful experience for my family. The front was very helpful. We really like the small things , like the lemon water at the front desk. It was clean even though, they are remodeling. I liked that the pool was open late most close by 8 pm.

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Helpful?
Thank allenisaacs
KATHY D, General Manager at Comfort Inn, responded to this review

Thank you for staying with us. We appreciate your feedback and will share this information with our staff. We are excited about our renovations and look forward to when there are done and our guests can see the progress. Thank you again!

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Comfort Inn

Address: 8 Commerce Dr, Collinsville, IL 62234-6111
Region: United States > Illinois > Collinsville
Price Range: $113 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Comfort Inn Collinsville
Collinsville Comfort Inn
Hotel Style:
#3 Family Hotel in Collinsville
#4 Romantic Hotel in Collinsville
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn staff and other travellers.
3 questions
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Put in Bay, Ohio
Put in Bay, Ohio
8 months ago
Pierre, South Dakota
over a year ago

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Questions? Get answers from Comfort Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if beds are still high and your short ask for stool to get into bed.”
gem9953, 20 Apr 2017 | Read review
“Far enough from I-55 that all rooms are quiet”
  • Comfort Inn, Collinsville
  • Comfort Inn, Collinsville
Mack3065, 31 Oct 2016 | Read review
“. Our room was just above a conference room so if you have little ones that like to run or jump this is the room for you.”
pinsnpines, 19 Oct 2016 | Read review
“Room was on the first floor and even though it faced out to the center of the hotel it was very quiet”
jweisspt, 7 Aug 2016 | Read review
“Request something other than ground floor if you want away from breakfast area”
E3788PVcatherines, 3 Aug 2016 | Read review
5 of 5