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2018-02-04 2018-02-05
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    Holiday Inn Crystal Lake

    800 South Illinois Route 31, Crystal Lake, IL 60014-8226
    +1 877-859-5095
    Hotel website
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    2018-02-04 2018-02-05
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    Traveller (33)
    Room & Suite (30)
    Dining (3)
    • Excellent43%
    • Very good22%
    • Average16%
    • Poor9%
    • Terrible10%
    Travellers talk about
    “room was clean” (19 reviews)
    “wedding party” (3 reviews)
    “house keeping” (3 reviews)
    Free Wifi
    Free Parking
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Fitness centre
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    3.0 Star Hotel
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    Feb 4Feb 5
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (290)
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    1 - 5 of 286 reviews

    Reviewed 23 November 2017 via mobile

    Very disappointed in this location. Breakfast staff is slow and unorganized. The female breakfast servers were the worst. Silvino tried and has a great attitude but they didn’t seem to have the tables zoned. I’m not sure where the breakdown is but it shouldn’t take...More

    Thank Chasity H
    Response from IHGService, Guest Relations Manager at Holiday Inn Crystal LakeResponded 5 weeks ago

    Hello Chasity H It warms our heart to have you with your recent trip and for posting your review. I am sorry that the most important meal to get you through the day was a let down. The room condition and service was less than...More

    Hotel's Favourite
    Reviewed 14 August 2017

    I have had the opportunity to stay here several times with my family. Great hotel in a very convenient location. I had a mix up with a reservation and the management was very understanding and helped me out. I would highly recommend this hotel!

    Thank snoonan2016
    Response from Kimberly W, Manager at Holiday Inn Crystal LakeResponded 16 August 2017

    Thank you for this great review. I am happy were able to accommodate the mix up. We appreciate your business.

    Reviewed 16 November 2017

    The staff at this hotel is one of the best. They all go out of their way to help me whenever I'm staying. Becky in the restaurant is great in the mornings. Jill and Danielle at the front desk are always so helpful and friendly,...More

    Thank W_Maupin
    Reviewed 9 November 2017

    I stayed at the Crystal Lake Holiday Inn in 1992. It was the best addition to the town. Most other hotels were pretty bad. Great service and very well managed. Was there this week and I have to say, not great anymore. In my room...More

    Thank Mgk2002
    Response from Kimberly W, General Manager at Holiday Inn Crystal LakeResponded 16 November 2017

    Thank you for taking to the time to share your experiences with us, we will be reviewing with the team in order to strive to be better. I hope that you will give us another opportunity to do better if you are back in the...More

    Reviewed 13 October 2017

    We were part of a wedding party reservation, and had a very rough week prior to the event. Had to cancel and then rebook with a very short time line, and the hotel staff was extremely supportive and helpful in accommodating our crazy agenda!

    Thank Kathleen B
    Response from Kimberly W, Manager at Holiday Inn Crystal LakeResponded 17 October 2017

    Thank you so much for this wonderful 5 star review! We appreciate your business!

    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free Parking
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    • Price range
    • US$94 - US$136 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 197
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Priceline, Expedia, Booking.com, Travelocity, Orbitz, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your Holiday Inn Crystal Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Illinois >
    • Crystal Lake
    • Also Known As
    • Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake ,
    • Crystal Lake Holiday Inn
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    Traveller (33)
    Room & Suite (30)
    Dining (3)
    Pool & Beach (1)
    Hotel & Grounds (36)
    Business Centre & Event Rooms (4)
    Bathroom (3)
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    Ask a question
    Questions & Answers
    28 March 2016|
    AnswerShow all 6 answers
    Response from Bob53186 | Reviewed this property |
    Complimentary Local Area Shuttle (5 miles) check with hotel for times. Regal Cinemas (movies) is approx 1 mile. Raue Center for the Arts is approx 4 miles. Many restaurants and bars within 5 miles. Enterprise car rental is... More
    Room Tips
    "Stay in a room as close to the check in desk for better wifi. Cooks are good and the bar is very nice."
    Read review
    "Want .a fridge then upgrade to a suite."
    Read review
    "Rooms that are last down the hallway seemed to be the quietest"
    Read review
    "they have a decent bar"
    Read review
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