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Holiday Inn Express Chicago Downers Grove

187 reviews
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Traveller (38)
Room & Suite (19)
Dining (2)
Overview
  • Excellent40%
  • Very good26%
  • Average18%
  • Poor10%
  • Terrible6%
Travellers talk about
“red lobster”(7 reviews)
“front desk”(34 reviews)
“cinnamon rolls”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Fitness centre
Multilingual Staff
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Chicago Downers Grove
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Rooms
Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (187)Write a Review
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68
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Show reviews that mention
All reviewsred lobsterfront deskcinnamon rollsstayed at holiday innturkey sausage pattiesspecial staffthe breakfast areaslamming doorscouple of nightscomplimentary breakfastclean roomsyogurtwe've stayedhome away from homevery nice hoteldianamonica
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41 - 45 of 183 reviews
Reviewed 18 September 2016 via mobile

I stayed at this hotel on September 17. My business partner and I were joking about how old and dirty this property looked. The staff is nice and breakfast good. The room and hallways and doors are dirty and in poor condition. We were joking...More

Thank terryhumerickhouse
Response from ManagerX1, General Manager at Holiday Inn Express Chicago Downers GroveResponded 21 September 2016

Thank you for being our guest and for taking the time to leave your feedback. I am truly sorry for the condition in which you found your guest bathroom to be in. I am also sorry our housekeeping staff overlooked the possible blood stained shower...More

Reviewed 15 September 2016 via mobile

We arrived late in the evening which is not always the best but with notice the hotel was prepared for us which was great. I had just hoped the gentleman at the desk could spare a minute from his phone call at midnight to check...More

Thank Andrew H
Response from ManagerX1, General Manager at Holiday Inn Express Chicago Downers GroveResponded 16 September 2016

Thank you for being our guest and for taking the time to provide feedback. Please accept our apologies for not living up to your expectations during this visit. We are so sorry our housekeeping staff overlooked the dirty linens on your bed and towels in...More

Reviewed 20 August 2016 via mobile

The price was right and we've stayed in HIE before. Tried the 2 room suite. Very spacious, but dark. The lights over the "bar" area were out. Staff responded quickly to replace bulbs but that didn't work. They were going to see about a breaker...More

Thank Philip M
Response from Brittni S, Manager at Holiday Inn Express Chicago Downers GroveResponded 25 August 2016

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for what you experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome...More

Reviewed 15 August 2016

I am rating this hotel a 5 just because the people that work here are the best. We stayed here at the end of March 2016. My son had an interview @ Midwestern University for post Grad School. The hotel itself needs renovation, its outdated...More

1  Thank artoledo89
Response from Brittni S, Manager at Holiday Inn Express Chicago Downers GroveResponded 25 August 2016

Thank you so much for your 5 star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will make sure to pass on your comments to Jodie,...More

Reviewed 9 August 2016 via mobile

We stayed here for two nights, two families with kids. Location is very convenient, close to restaurants and mall, breakfast is pretty good. I think one side is renovated and other is not, we were in the older side for first night, AC was very...More

Thank FLL T
Response from Brittni S, Manager at Holiday Inn Express Chicago Downers GroveResponded 13 August 2016

Dear Valued Guest, Thank you for the four star rating! Although we are a tad bit older, our team does a great job of maintaining the property. The issues you encountered in the first room have been taken care of. Thank you for bringing that...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Multilingual Staff
Laundry Service
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$69 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$69 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (38)
Room & Suite (19)
Dining (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Marinelle R
2 July 2017|
Answer
Response from jylsincavage | Property representative |
We do have roll-away beds, but unfortunately we are unable to place any roll-away beds in rooms that have two queen size beds. It is against the fire code of Downers Grove. I apologize for any inconvenience.
1
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blackelocin
7 June 2017|
AnswerShow all 3 answers
Response from Anne H | Reviewed this property |
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are... More
1
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Room Tips
"DONT GO..... its not worth the money...."
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"Just make sure to check what you are billed."
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"Be specific!"
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"we stay in the 3rd floor and its quite. ample of parking area and a lot of brand name restaurant just a few..."
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