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Hilton Garden Inn Chicago North Shore/Evanston

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Hilton Garden Inn Chicago North Shore\/Evanston
Hilton Garden Inn Chicago North Shore/Evanston
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616 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Chicago North Shore/Evanston
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Showing 605: English reviews
Ann Arbor, Michigan
Reviewed 20 April 2016

We stayed here for one night on our way from Michigan to St. Louis as we wanted to pick up our daughter who lives in the area. It was definitely a "happening place" with music going on and a lot of people dressed up for a big event. Our room was compact but clean and nice. The bed was very...

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Helpful?
Thank lisa2015a2
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Thank you very much for your comments! We are glad that you chose the Hilton Garden Inn Chicago North Shore/Evanston hotel as your "midpoint" on the way to St. Louis. We are also very happy that you enjoyed your stay while you were here. Whenever you are back in the area to visit your daughter, please stay with us again.

Randolph, New Jersey
Reviewed 20 April 2016

Very comfortable. Good location. Staff provided outstanding service. Nice family hotel. Used the gym which was nice. Walking distance to great shops and restaurants and Lake Michigan. Perfect if you are busting Northwestern University.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank nancyn453
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Thank you for those great comments about our hotel! Our downtown location as well as our proximity to Northwestern University make us a great hotel to stay at for both business and leisure visits to Evanston. Our goal is to make the Hilton Garden Inn Chicago North Shore/Evanston the premier hotel of choice on the North Shore. Thank you again...

Santa Monica, California
Reviewed 19 April 2016

Our family was in town for a funeral -- a tragic event that took all of our attention and emotional stamina. Every single member of the staff was terrific. Literally everyone -- from the folks at the front desk to the bartender who treated us like a friend and stayed open late to help us celebrate our beloved lost family...

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Helpful?
Thank karterhol
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

First of all, we are truly sorry for your loss and that it was a tragic event that brought you to our hotel. That being said, we are so glad that you and you family enjoyed our hotel and that we were able to provide you all comfort during this tough time for you. Our goal is to make sure...

New Jersey
Reviewed 19 April 2016

Our room was clean and comfortable, with plenty of hot water. The hotel is about 15 minutes' walk to Northwestern University, and there are plenty of nice restaurants nearby. When we arrived, it was absolute pandemonium due to several buses of high school kids leaving simultaneously. On the second day we had some minor problems in their business center. The...

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Helpful?
Thank Xman_7
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Xman_7, Thank you for your feedback. I apologize that your first experience at hotel involved a lobby full of high school kids that created a "less than pleasant" environment for you as you were checking in to our hotel. We have taken care of the business center issue as well as the plumbing situation. In addition, we are currently updating...

Reviewed 18 April 2016

Junior suite was quiet and roomy. Clean. Comfortable bedding. Hot water with good pressure in shower. Food choices were plentiful. Close in proximity to a variety of entertainment and eating establishments.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Samantha M
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Thank you for your gracious comments! We are glad that you chose the Hilton Garden Inn Chicago North Shore/Evanston while you were here in town and we are especially happy that you had a great experience. Thanks, again, for your feedback and we look forward to seeing you again when your travels bring you back to our area!

Reviewed 14 April 2016 via mobile

Big room was ok but not perfect Long time with no dusting on top of microwave Hotel so called renewed but old bathroom apparels (clean) Good bedding Good location but a little far from Chicago downtown for tourists (1 hour by metro) Nice indoor pool but gym room limited Breakfast buffet ok, not more and unfortunately always the same For...

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Helpful?
Thank Jean-Paul M
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Jean-Paul M, Thank you for your feedback. I apologize that you stay here with us was "good but...". We strive to make all of our guest comfortable while they are here and to provide them all with exceptional service. We have discussed you comments internally and we will do whatever we can to address all of the issue that you...

Minnepaolis, United States
Reviewed 14 April 2016

Great location and staff but breakfast is way to expensive. Located near Northwestern University in Downtown Evenston the location is perfect for those visiting NU, just skip the overpriced breakfast.

Review collected in partnership with Hilton Garden Inn
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Thank Tom E
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Tom E, Thank you for your feedback. We are glad that you enjoyed our location as we feel we are a great hotel to stay at when visiting Northwestern University. I apologize if you felt that our breakfast was too expensive. At $12.95, we feel it is a great breakfast with a variety of food options. Let me know the...

Evanston, United States
Reviewed 6 April 2016

Recently stayed at Hilton Garden Inn. Service and quality is going down hill. empty tissue boxes and poor quality paper products in thte room is the norm. Internet speed is reduced to a crawl. Overcrowed breakfaast set up means poor service anad possible violation of fire laws. Not enough staff or seating.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Michele S
James D, Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Dear Michele S We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have...

Sherwood, Oregon
Reviewed 6 April 2016

We stayed at Garden Inn because the original destination hotel was unavailable due to renovations in process. That put us even a little further away from our family, but not terribly inconvenient. The neighborhood has several restaurants and a multiplex theatre so we were not isolated. Staff was helpful with one major exception. Instead of merely arranging for a taxi,...

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Helpful?
Thank fftravelers
Adrian B, Front Office Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Fftravelers, Thank you for stay with us here at the Hilton Garden Inn Chicago North Shore/Evanston. After reading your comments, we have identified several areas that we can improve on. We will use your feedback to help us to "tighten up" our operation and to make our service even better. We have taken your comments to heart and I am...

Evanston, United States
Reviewed 4 April 2016

Overall, it is okay as far as Hilton's go. Very convenient location. However, I always like to use the fitness rooms, and that wasn't possible at this hotel due to old and broken equipment. They could also use some updates on the type of equipment available in the fitness room.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jamie S
Adrian B, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review

Jamie S, Thank you for your feedback. I apologize that our fitness center did not match your expectations. We have fixed all of the equipment in our fitness room and we are looking at what other pieces that we can add to that room to make our guests experience a much better one. Thanks again for your honesty and that...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover the Hilton Garden Inn Chicago North Shore/Evanston hotel - a welcoming Chicago North Shore hotel. Adjacent to Northwestern University and minutes from multiple large corporations, our comfortable Evanston hotel is the perfect choice for students, families and business travelers alike. ... more   less 

Additional Information about Hilton Garden Inn Chicago North Shore/Evanston

Address: 1818 Maple Ave, Evanston, IL 60201
Region: United States > Illinois > Evanston
Price Range: $160 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chicago North Shore/Evanston 3*
Number of rooms: 178
Reservation Options:
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Also Known As:
Hilton Garden Inn Evanston Hotel Evanston
Evanston Hilton Garden Inn
Hilton Evanston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Chicago North Shore/Evanston staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Chicago North Shore/Evanston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The junior suites are very bright and away from the hall traffic.”
 of 5 bubbles ArtJV, 29 Dec 2016 | Read review
“Make sure to ask for a room close to the elevator. Elevators are extremely slow and only two so a low floor is preferable as well.”
 of 5 bubbles 710joea, 26 Nov 2016 | Read review
“We were on the third floor real quite”
 of 5 bubbles DelO836, 26 Nov 2016 | Read review
“Higher floors have less A/C unit noise.”
 of 5 bubbles Angiesu1, 22 Oct 2016 | Read review
“I was on the top floor to the left off of the elevators and it was a nice room in a pretty quiet location.”
 of 5 bubbles alwweb, 17 Sep 2016 | Read review
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