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Eagle Ridge Resort & Spa

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444 Eagle Ridge Dr., Galena, IL 61036
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Traveller (230)
Room & Suite (60)
Dining (18)

About

#7 of 11 hotels in Galena
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Canoeing
Game room
Children Activities (Kid / Family Friendly)
Parking
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Golf course
Hiking
Horseback riding
Skiing
Tennis court
Fishing
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Convenience store
Gift shop
Newspaper
Shops
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Housekeeping
Room service
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family Resort
2362Reviews22Q+A100Room tips
Traveller rating
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Popular mentions
Hope wrote a review Jun. 2021
Peoria, Illinois6 contributions2 helpful votes
With the name "Eagle Ridge Resort and Spa" and the cost of a room here, my expectations were high. However, all weekend I felt like I should have booked something different. Check-in was painfully slow. Our room smelled musty/mildewy, and nothing ever seemed to dry out - including the carpet! We were on the bottom level and there was standing water outside our door. The internet was spotty, along with cell service. The TV even went out for a bit. There were some updates to the room, like the sink/vanity and shower, but other items were clearly neglected. Service wasn't great as I had to call multiple times to get fresh towels, since there isn't a daily cleaning due to COVID. We ended up spending very little time in our room and at the resort in general because it just wasn't enjoyable. It's pretty far out from the shopping and activities in Galena as well. Unless you're planning on doing a lot of golfing, I would recommend finding somewhere else to stay!
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Date of stay: June 2021Trip type: Travelled as a couple
1 Helpful vote
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Judith B wrote a review Jun. 2021
Peoria, Illinois4 contributions2 helpful votes
Galena Territory is beautiful. Eagle Ridge is in a prime location. That is about as good as it gets. The condo's are quite dated, ours was very sparcly furnished. The spa is nice, however 3 out of the 4 in our group had facials by a girl in training. The facial was pretty lame. The massage was great. The most upseting aspect of the package was the $40.00 meal ticket each of us received. We ate dinner at the The Highlands Restaurant. Rude hostess and worse food. At the end of the meal the waiter said "they don't have very good food here"....The food had to be prepared early in the day and left in a warming oven...3 out of 4 of us had terrible meals, the other person lucked out because she ordered the fried perch & french fries. This meal had to be prepared on the spot. For the money spent it was definetly a waste.
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Date of stay: June 2021
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Room Tip: The tip is "Dont Stay There..
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1 Helpful vote
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Bulldawg55 wrote a review Jun. 2021
Coleridge, Nebraska75 contributions54 helpful votes
Nice golf resort in rural IL. Golf is 5*. Played the North course which was tree lined, tight with fast greens. Fairways and greens are in good shape. Resort is nice as well. Rooms are average. Restaurant service good but they are in need of more help to open up entirety of property. Lake views are wonderful.
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Date of stay: June 2021Trip type: Travelled on business
2 Helpful votes
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Brett S wrote a review Jun. 2021
2 contributions2 helpful votes
We love Eagle Ridge and rent a house there every year. Our most recent stay was over Memorial Day 2021 and we rented house #606. The house was not what we were expecting which is usual high standards for this resort. The house was dated and although seemed clean really wasn’t. The upstairs toilet leaked constantly, the furniture was old and uncomfortable, kitchen had very few cooking utensils, light switches were dirty, dining room had a broken window, main floor bathroom smelled of mold and overall the house (at$1100/night) was not acceptable. There was a for sale sign in yard So maybe owners don’t want to put any money into it. Avoid this rental
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Date of stay: May 2021
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StephensSprouseSmithfamily wrote a review Apr. 2021
1 contribution1 helpful vote
After arrival on Thursday, 4/8/21, I called to report several issues. First reason to ensure I was not charged what was happening at the cabin upon arrival. Second, I thought I would reach a caring person that would help. I was faced with a rude employee that as she stated “just came on shift’”. She let me know real quick it was not their responsibility if a machine was not working. Of course, like many other renters we rent based on the amenities. So here, nothing can or will be done to let people know things are not working in each cabin. Issues: -PacMan machine was not working. -Blinds broken -Hot tub broken/missing 5 jets -no WiFi connection A maintenance employee came to fix the Hot tub best she can. She found plastic in the motor that had it locked up and five jets missing. She freed up the motor but did not have any jets to replace. She stated she would turn over to 1st shift maintenance so they could possibly resolve the following day. Following day, someone called as a courtesy. Very nice lady, she sent maintenance to see the cabin and check out hot tub and WiFi. Maintenance came and left us a note that everything is fine and working. After getting nothing resolved I am now dissatisfied with Eagle Ridge as a company that represents themselves as keeping customers happy and being taken care of. I have sent video to resort and heard nothing back so I hope they get this cabin back up to standard for others to enjoy, not more disappointment.
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Date of stay: April 2021Trip type: Travelled with family
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PRICE RANGE
US$195 - US$280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eagle ridge hotel galena, eagle ridge resort and spa, eagle ridge resort galena, eagle ridge resort & spa
LOCATION
United StatesIllinoisGalena
NUMBER OF ROOMS
312
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Frequently Asked Questions about Eagle Ridge Resort & Spa
Which popular attractions are close to Eagle Ridge Resort & Spa?
Nearby attractions include Psychic Medium Chris McBrien (7.6 km), P.T. Murphy Magic Theatre (7.5 km), and Great American Popcorn Company (7.5 km).
What are some of the property amenities at Eagle Ridge Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Eagle Ridge Resort & Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Eagle Ridge Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Eagle Ridge Resort & Spa?
Conveniently located restaurants include Fritz and Frites, Fried Green Tomatoes, and Otto's Place.
Are there opportunities to exercise at Eagle Ridge Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Eagle Ridge Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Eagle Ridge Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Eagle Ridge Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Eagle Ridge Resort & Spa?
Many travellers enjoy visiting Ulysses S. Grant Home (7.1 km), Root Beer Revelry (7.6 km), and Washburne House State Historic Site (7.3 km).
Does Eagle Ridge Resort & Spa have any great views?
Yes, guests often enjoy the lake view available here.