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Crowne Plaza Lombard Downers Grove

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Crowne Plaza Lombard Downers Grove
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268 Reviews from our TripAdvisor Community

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Showing 265: English reviews
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Reviewed 2 weeks ago

The hotel room was clean and at the end of the day that is most important. It is dated and starting to show signs of wear but when you look at the price point you can't really complain. We were by the elevator so it was pretty loud but that isn't the hotel's fault. There is a pretty decent restaurant...

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Helpful?
Thank Carrie Y
Australia
Reviewed 4 weeks ago

I have stayed in Crowns all over the world and this is the first time I have had something negative to stay. I received an upgrade which was greatly appreciated as the room was huge. The carpets wall paper and furniture are very out dated and in need of a revamp. Breakfast was very meager but enough to get you...

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Thank AussieRoamers
Management response:

Thank you AussieRoamers for the comments and feedback on your stay experience with us. I apologize to you as you felt we were not up to standards. Our team works hard with each and every guest in mind knowing our brand standards to follow. Thank you for taking part in our green program and will review our practice with the...

Los Angeles, California
Reviewed 1 March 2017

To receive a 5 Star Rating, quality is important, yet service; cleanliness and a great staff is also considered. From the opening of the lobby doors to the room entrance is just as heaven should be!! Great Staff, nice spacious rooms and close to downtown Chicago!! Nice king sized bed, large screen tv and ac/heating that responds instantly!! Towels are...

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Thank Windman69
Management response:

Thank you Windman69 for the feedback and taking time to write the review. Our team works very hard to guest service and appreciate the 5-star rating We hope to have you as our guest again. All my best, Jerry Evans General Manager

Casey, Illinois
Reviewed 27 February 2017

We stayed here while we were attending a play at Wheaton College. The room was very clean and updated. Loved that the front desk called to make sure our room was alright for us. Lobby was nice and the staff at the front desk was always pleasant. We did have breakfast one morning there and the food and wait staff...

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Thank 2Colorado2013
Management response:

Thank you 2Colorado2013 for the feedback on you stay experience here.... we very much appreciate you making time as well as the 5-star rating!! I am happy to read your satisfaction with the clean room, breakfast was good as well as our team was pleasant! We hope to see you soon. Jerry Evans General Manager

Saint Louis, Missouri
Reviewed 16 February 2017

I pulled up and immediately did a double take because this Crowne Plaza looks different. It blends in with surrounding buildings, but in a good way. It's green / Eco-Friendly and I think that is great! The staff were very polite and professional. The room was clean and comfortable and the location was convenient for my 2 day business tip....

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Thank GadgetMedic
Management response:

Dear GadgetMedic, We appreciate the 4-star rating on your stay with us last week! I am happy to read your feedback was positive and that you would recommend for others to stay here! All my best, Jerry Evans General Manager

Chicago, Illinois
Reviewed 14 February 2017 via mobile

Hotel was remodeled and looked nice, not a lot to do in the hotel. The bar is really a restaurant and doesn't have much traffic. Lots to do in the area and using one of the car services is quick and easy. Bed was a little too firm. Comes with a mini fridge. Only microwave is on the first floor,...

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Thank Mrnnycegui
Management response:

Thank you Mrnnycegui for the 4-star rating on your stay with us last week!! I am happy to read your feedback was positive as we work hard for our guests and their experience here. All my best, Jerry Evans General Manager

Naples, Florida
Reviewed 12 February 2017

I have stayed at this property before but it has since gone way downhill. The carpet is dirty and fraying and lumpy in a lot of spots. I didn't dare take my socks or shoes off even in my room because eww. It didn't seem very clean. The staff at the desk didn't seem too interested when I mentioned it...

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Thank cluelessinjune
Management response:

Thank you CluelessinJune for the comments of your stay last week. I do apologize for the experience not meeting expectations. I invite you to contact me to discuss this further with hopes to have you again as our guest having a different experience next time. Thank you Jerry Evans General Manager

Lititz, Pennsylvania
Reviewed 5 January 2017

This is an older hotel that has been refurbished and is being well maintained. The exterior of the building is quite dated but the inside is OK. I stayed in a king leisure room which was of average size, although the bathroom was rather small. The furnishings in my room were in great shape and showed no wear and tear....

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1Thank BVDPA
Management response:

Thank you BVDPA for your comments based on your experienced here... and we appreciate the 3 star rating. We hope to see you again soon. Jerry Evans General Manager

Reviewed 20 December 2016

Frank Cosenza has been SUPER helpful! Whatever I needed for an event, he was most helpful whether it involved a room for the event, food, or helping to plan the event. The other members of Connect Biz Network and the Lombard Chamber of Commerce enjoyed the hospitality. We have booked events there because of Frank Cosenza. I heartily recommend Crowne...

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Thank Chelle O
Channahon
Reviewed 27 October 2016

The hotel is clean, the staff friendly, the pool was nice. But we got charged three times for the room, my company card was charged twice and my personal card was charged once, which is very disturbing because I never gave them that card. I thought I was going through the hotel website to reserve the room, but they must...

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2Thank Kevin C
IHGService, Guest Relations Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear Kevin C, Thank you for staying with us and leaving your feedback. I appreciate your feedback on the level of cleanliness, pool facility and pleasant staff. We are hospitality professionals who pride ourselves on delivering world class customer service. It is certainly not our intent to cause undue distress to our valued guests. Your concerns regarding the erroneous charges...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Green hotel in Glen Ellyn Offers Service and Comfort Located just off I-355 and near Chicago, the newly renovated Crowne Plaza Lombard Downers Grove is the ideal hotel for both business and leisure travelers. With seven high-tech meeting rooms and convenient access to regional and Chicago's attractions, our hotel in Glen Ellyn is the Place to Meet. Just minutes from our Glen Ellyn hotel's location you'll find corporate headquarters, including McDonald's corporate offices, just three miles away. Sara Lee, Accenture and Aramark are each within five miles of our hotel in Glen Ellyn. You can leave the driving to us and use our complimentary shuttle to area companies and attractions within six miles. While lodging in our Glen Ellyn hotel leisure guests can easily visit area attractions that include the Morton Arboretum, Yorktown Center and Oakbrook Mall. You can fully relax in rooms that feature 32' LCD TVs, Roomlinx Entertainment and high-speed Internet access. Our Glen Ellyn hotel has made a commitment to the environment with recycling programs and low E glass windows. Our restaurant, Glen Prairie Fine Food & Drink, also supports sustainable farming practices by using natural ingredients. From the natural colors and textures to our environmentally friendly programs, the newly renovated Crowne Plaza Lombard Downers Grove hotel offers guests great accommodations with a commitment to living green. ... more   less 

Additional Information about Crowne Plaza Lombard Downers Grove

Address: 1250 Roosevelt Rd, Glen Ellyn, IL 60137-6006
Region: United States > Illinois > DuPage County > Glen Ellyn
Price Range: $143 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lombard Downers Grove 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Crowne Plaza Glen Ellyn Lombard Hotel Glen Ellyn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lombard Downers Grove staff and other travellers.
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over a year ago

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Questions? Get answers from Crowne Plaza Lombard Downers Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from the elevator”
360carriey, 10 Apr 2017 | Read review
“Use Universal Taxis from the Airport as it will save you about AUD$30”
AussieRoamers, 22 Mar 2017 | Read review
“Tip Well and Drink Tequila!!!”
Windman69, 1 Mar 2017 | Read review
“It's located at a busy intersection, best to get a back room”
KevinC750, 27 Oct 2016 | Read review
“Try to stay away from the elevators for a quiet stay”
pwrwmn, 6 Sep 2016 | Read review
5 of 5