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Crowne Plaza Lombard Downers Grove

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260 Reviews from our TripAdvisor Community

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Showing 256: English reviews
Reviewed 3 December 2013

We stayed here and had no problems. The rooms were clean and the hotel was quiet. Great pool and fitness center! We were a little concerned about the area of the city it is in because the city looks rundown when you get off I-355 but the hotel itself was great!

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Helpful?
Thank cfordboiler
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Hi cfordboiler, Thank you for the nice review! I wanted to address the area for you. There is actually many things to do around in the area and we have some very nice shopping malls, clubs, theaters all within 4 miles. Our shuttle can take you there free of charge and pick you up when you are finished. All you...

Lake Forest Park, Washington
Reviewed 27 November 2013

Got this hotel through priceline, so we didn't pay anywhere near rack rate. It's a relatively new hotel, very convenient to the 355 tollway and Yorktown Mall, so lots of food and shopping options. The room was nicely decorated but was showing some wear and tear even though its new. We were there during the week and it was fairly...

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Helpful?
Thank theimerle
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear theimerle, Thank you for taking the time to review our hotel! I have informed the maintenance staff to check all the doors throughout the hotel to see if they can adjust the door swings so they will not slam shut. Next time you visit us please be sure to eat in our restaurant Glen Prairie. Glen Prairie has been...

Bryan, Ohio
Reviewed 26 November 2013

Too many problems. Hard to believe this is a Crowns Plaza. The doorman smokes next to the front door and fills the entry with smoke . The night desk clerk was as rude as they get. Food wrapper was on the carpet in the middle of the room. Had to drive a mile for a cup of coffee. When I...

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Helpful?
1Thank James M
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear JamesM, I spoke to the front office staff member that you had issues with and shared your thoughts on his demeanor with him. He wanted to apologize for coming off as not caring. As a result of your review we have also added a pot of coffee behind the front desk so that anyone looking for coffee after hours...

Chicago, Illinois
Reviewed 22 November 2013

My experience with the Crowne Plaza, Glen Ellyn staff was very disappointing. I planned to reserve my wedding block, after-hours event, and "bon voyage" breakfast here, but I had to cancel due to the unresponsive staff that I was working with. Planning a wedding is already stressful and that last thing you need is to have disorganization and chaos from...

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Helpful?
1Thank Liz R
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear LizR, Thank you for taking the time to write this review and I am extremely sorry that you were having issues with the hotel. It was great speaking to you on the phone the other day and I was happy that I got the chance to meet you and your fiancé at the hotel. I hope everything was explained...

Green Bay, WI
Reviewed 17 November 2013

I stayed 2 nights at this hotel over the weekend (Fri-Sun). The room was very loud - I heard the noise from the busy street (Roosevelt Rd), other guests shutting their doors and flushing toilets. I was disappointed with the lack of complementary coffee in the lobby and the breakfast buffet not starting until 7 am on the weekend. It...

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Helpful?
1Thank SavyTraveler11234
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear Savy Traveler 11234, Thank you for taking time out of your day to provide feedback regarding your stay. I want to ensure you that I have brought up your concerns with my staff. Coffee is now offered complimentary in our lobby on the weekends and is available at 6:30 am. Also if you require coffee earlier the front desk...

Reviewed 5 November 2013

We recently stayed here for a hockey trip and the room was overall nice with a fair price. We did find areas that that needed to be vacuumed better since we found food from the last guests. The front desk staff was very slow and not overly polite. They offered a VERY overpriced breakfast buffet to the hockey team with...

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Helpful?
Thank Toddamy
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear Toddamy, I apologize for the issues you experienced at our hotel during your stay. The breakfast buffet was available in the restaurant however the hotel set up a separate buffet in one of our banquet rooms and this was communicated to the tournament director. The tournament director did contact us and make some changes to the breakfast buffet and...

Reviewed 26 October 2013

My stay at the hotel was a great experience, was there for friends wedding and the staff was terrific. They were extremely helpful and went way beyond any expectations to meet our needs and requests. Our room was exceptional and the best beds I have ever experienced in a hotel. Would highly recommend this place to everyone, especially if they...

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Helpful?
Thank Farmguy301
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear Farmguy301, Thank you very much fro the great comments regarding our staff. I am glad you enjoyed your stay and hope to see you soon when your travels bring you back to our area. Best Regards, CarlC General Manager

Fort Wayne, Indiana, United States
Reviewed 19 October 2013

The room was huge and very tastefully decorated. The staff was very friendly and helpful providing some extra information on the general area. The bed was plush and provided a wonderful nights sleep. The hotel itself is beautiful on the inside. Room was clean and furnishings appeared nearly new.

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Helpful?
1Thank Dennis F
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Hi Dennis, Thanks for the wonderful review and I am glad that you were able to enjoy our hotel! Thanks for the staff helpfulness comments but this falls right in line with our recent accomplishment which is that we have just won the "Torchbearers Award" for customer service and quality from Intercontinental Hotels Group and we pride ourselves on customer...

Illinois
Reviewed 16 October 2013

Stayed here for the first time last nigh t and had a great experience. Staff was very pleasant and helpful. The room was very large and the bed was extra comfortable. The restaurant in the hotel was very convenient and the food was excellent. I will stay here again.

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Helpful?
1Thank tklasinski
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Dear tklasinski, I appreciate your wonderful comments about our staff and the quality of our hotel. It is also nice to see that you enjoyed your dining experience in our restaurant Glen Prairie. The Glen Prairie restaurant was recognized as one of the top "20" places to eat by Chicago Magazine and we have also been spotlighted on our local...

Keizer, Oregon
Reviewed 8 October 2013

Very nice facility, The staff was very helpful. Due to the 24 hour cancellation policy ,inclement weather conditions and coming by train there had to be modifications to the reservation. There was a minor billing issue, but the staff was wonderful and took care of the issue. Exceptional staff, professional but yet not stuffy. The shuttle service is a very...

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Helpful?
1Thank skyhawk324
Carl C, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review

Hi Skyhawk 324, It is comforting to read that my staff was able to assist you favorably with your reservation concerns. I will also let the shuttle driver know of your great comment regarding her service. Wishing you safe travels, CarlC General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Green hotel in Glen Ellyn Offers Service and Comfort Located just off I-355 and near Chicago, the newly renovated Crowne Plaza Lombard Downers Grove is the ideal hotel for both business and leisure travelers. With seven high-tech meeting rooms and convenient access to regional and Chicago's attractions, our hotel in Glen Ellyn is the Place to Meet. Just minutes from our Glen Ellyn hotel's location you'll find corporate headquarters, including McDonald's corporate offices, just three miles away. Sara Lee, Accenture and Aramark are each within five miles of our hotel in Glen Ellyn. You can leave the driving to us and use our complimentary shuttle to area companies and attractions within six miles. While lodging in our Glen Ellyn hotel leisure guests can easily visit area attractions that include the Morton Arboretum, Yorktown Center and Oakbrook Mall. You can fully relax in rooms that feature 32' LCD TVs, Roomlinx Entertainment and high-speed Internet access. Our Glen Ellyn hotel has made a commitment to the environment with recycling programs and low E glass windows. Our restaurant, Glen Prairie Fine Food & Drink, also supports sustainable farming practices by using natural ingredients. From the natural colors and textures to our environmentally friendly programs, the newly renovated Crowne Plaza Lombard Downers Grove hotel offers guests great accommodations with a commitment to living green. ... more   less 

Additional Information about Crowne Plaza Lombard Downers Grove

Address: 1250 Roosevelt Rd, Glen Ellyn, IL 60137-6006
Region: United States > Illinois > DuPage County > Glen Ellyn
Price Range: $130 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lombard Downers Grove 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Crowne Plaza Glen Ellyn Lombard Hotel Glen Ellyn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lombard Downers Grove staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's located at a busy intersection, best to get a back room”
 of 5 bubbles KevinC750, 27 Oct 2016 | Read review
“Try to stay away from the elevators for a quiet stay”
 of 5 bubbles pwrwmn, 6 Sep 2016 | Read review
“The Best place”
  • granite SUPER hot showers
  • granite SUPER hot showers very nice big bathroom
  • granite SUPER hot showers
  • granite SUPER hot showers
  • granite SUPER hot showers
 of 5 bubbles jenniferkristopherw, 18 Jul 2016 | Read review
“Stay away from rooms near vending machine”
 of 5 bubbles TheSusilos, 10 Jul 2016 | Read review
“I was in the front of the hotel fronting on Roosevelt but had no noise issues.”
 of 5 bubbles 197jillc, 20 Apr 2016 | Read review
5 of 5
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