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KeyLime Cove Indoor Waterpark Resort

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#1 of 12 Hotels in Gurnee
Certificate of Excellence
GreenLeadersSilver level
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KeyLime Cove Indoor Waterpark Resort
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1,449 Reviews from our TripAdvisor Community

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There are newer reviews for KeyLime Cove Indoor Waterpark Resort
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Showing 1,447: English reviews
Chicago, Illinois
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 December 2014 via mobile

We stayed with our boys. More activities for bigger kids would have been great. The staff were great, the place is clean, don't have smell of chlorine as most indoor parks do, very near Gurnee Mills shopping and I loved the fitnation gym access.

Helpful?
1 Thank luv2trava
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Luv2trava, Thank you for your wonderful review! We are thrilled to hear that you found our resort to be clean and accommodating. We appreciate that you noticed the lack of chlorine odor in our waterpark. On your next visit, we invite you to learn about our state-of-the-art Ozone technology, which allows us to purify our water and air while... More 

Arlington Heights, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 December 2014

We have been here multiple times in the past but this weekend's visit was the worst. First complaint was for the cookies and milk addon we ordered when we booked the room. At $11.00 it was a waste of money. We had to argue with the desk that we didn't receive it. We were told we have a coupon in... More 

Helpful?
4 Thank Gary G
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Gary G, Thank you for taking the time to leave this feedback. I am sorry to hear that you did not enjoy your stay with us. Security does patrol all areas of the resort, and they do take all complaints very seriously. Our Director of Guest Services would like an opportunity to speak with you regarding your stay. Please... More 

1 review
Reviewed 21 December 2014

It was like paradise. Our stay at KeyLime Cove was exactly what we needed, time to RELAX. Even the location of our room made is happy, it was the first room off the waterpark. It was very much enjoyed, we did not want to leave, and we can not wait to go back.

Helpful?
Thank 1820save
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear 1820save, Wow! What a Splash-Tacular Review! We are thrilled to hear that you enjoyed your stay with us. It sounds like the location of your overnight room was perfect for your family. Here at KeyLime Cove we strive to provide all of our guests with a fun and carefree experience for the entire family. It is great to hear... More 

Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 December 2014

KLC is a wonderful place for families with kids. There's much to do for all ages and easily fill a day! The downside can be the level of ozone, the process that they use for both water and air purification. In asking the staff about the obvious, somewhat overpowering smell in pockets on the main floor, the response was that... More 

Helpful?
6 Thank Lij L
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Lij L, Thank you for your review! It sounds like your family had a great time here at KeyLime Cove! We are glad to hear that your family was able to take advantage of all of the fun activities. I see that you have taken an interest in our Ozone Purification System. What you are smelling actually isn’t Ozone.... More 

Waukegan, Illinois
Level Contributor
17 reviews
11 hotel reviews
Reviewed 18 December 2014

We recently had our company Christmas party at Key Lime Cove. From the start of the party planning to the night of the event, the KLC event planning staff did a remarkable job. On the night of the party, the banquet manager was not just onsite, but in and around the banquet room throughout the entire evening and did an... More 

Helpful?
Thank Patricia R
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Patricia R, Thank you for taking the time to post such wonderful feedback about your Company Christmas Party! We were so thrilled to have your group here. It sounds like you really enjoyed working with our Sales Team, as well as our Banquet manager and staff. It is great to hear that our banquet manager Jake, did an outstanding... More 

Geneva, Illinois
2 reviews
Reviewed 12 December 2014

First, I would like to say that our stay itself was great. The rooms were nice, all the staff was very friendly and it was fun for our group of 12 ranging in age from 5 to 60+. Given the holiday I was more than impressed with how everything was handled during the stay. This was our second visit to... More 

Helpful?
Thank TrishTravel81
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear TrishTravel81, Thank you for your review. We are happy to hear that your family spent the holiday with us! It sounds like your family had a great time. I am sorry to hear that you were frustrated with our front office staff. After speaking with our accounting team, it appears that we have received correspondence from your bank regarding... More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 December 2014

Clean hotel, friendly and helpful staff. Great waterpark for the kids. Excellent supervision and safety standards with attentive life-gaurds. Highly recommended for a nice trip away for a day or two. Six Flags is close by if you visit in the Summer and there is also a local mall for Mamas who like to shop. This is our 6th time... More 

Helpful?
3 Thank janette g
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Janette g, Thank you for your Splash-tacular review! It sounds like the entire family enjoyed splishin’ and splashin’ inside our waterpark, Lost Paradise. We appreciate that you noticed the high safety standards and attentiveness of our lifeguard staff. The safety of our guests is the staff’s number one priority. We’re thrilled to hear that this has been your 6th... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 December 2014

Great mini getaway!!! Kids loved it, we had such a awesome time! My husband and I were able to kick our feet up, while enjoying their delicious drinks and let the kids burn out all that energy!! Big THANK YOU to Timothy Block for making our stay extra special!

Helpful?
1 Thank Jessicaishay
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Jessicaishay, Thank you for your wonderful review! We are glad to hear that your mini vacation was a hit with the entire family. Here at Keylime Cove we have plenty of activities to entertain all ages. It sounds like your Lil’ Limers had a blast in our indoor waterpark, while you enjoyed a few delicious drinks in paradise. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 December 2014 via mobile

I've been here in the past and I loved it! All the staff are very friendly and helpful I'm coming here next weekend and I'm very excited also most places you could smell chlorine but at this place you can't which I love the pizza place right in front of the water park has very nice staff and the pizza... More 

Helpful?
1 Thank Casey C
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear, Casey C Wow! What a Splash-tastic review! We are glad to hear that you found our staff to be friendly and accommodating. Here at KeyLime Cove we strive to provide our guests with unbeatable customer service. It sounds like your family really enjoyed our indoor waterpark, Lost Paradise. It’s great that you noticed the lack of heavy chlorine odor.... More 

Manteno, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 November 2014

We just got home from an overnight here, the Saturday after Thanksgiving. The waterpark was great for my 7 year old son. When we checked in I asked what the capacity was, they were at 65% but on Sunday they were only at 15%. Even at 65% the waterpark wasn't crowded, lines very reasonable at the slides. While waiting in... More 

Helpful?
2 Thank Kathy R
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Kathy R, Thank you for your review! We are happy to hear that you enjoyed our Indoor Water Park, Lost Paradise. As well as our Arcade, Riptide Reef. We are concerned to hear that you witnessed one of our lifeguards texting. I assure you that our lifeguard requirements and policies are very strict and our lifeguards take the responsibility... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 

Additional Information about KeyLime Cove Indoor Waterpark Resort

Address: 1700 Nations Drive, Gurnee, IL 60031-9136
Region: United States > Illinois > Lake County > Gurnee
Price Range: $267 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Reservation Options:
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Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee
Hotel Style:
#1 Green Hotel in Gurnee
#2 Business Hotel in Gurnee
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Questions & Answers

Here's what travellers have asked, with answers from KeyLime Cove Indoor Waterpark Resort staff and other travellers.
31 questions
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Questions? Get answers from KeyLime Cove Indoor Waterpark Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the 1000 or 1100's”
 of 5 bubbles eeessq, 30 Nov 2016 | Read review
“2 floor seems to have alot of traffic. This is the main floor. try the third or fourth if looking for more privacy.”
 of 5 bubbles Ppeakingby, 23 Nov 2016 | Read review
“1st floor room went directly to the water park. Hotel had quiet time after 11pm.”
 of 5 bubbles ldoherty66, 11 Oct 2016 | Read review
“kid friendly”
 of 5 bubbles cheger84, 4 Oct 2016 | Read review
“If you have more than 3 kids get a suite”
  • Kids enjoying room bday celebration
 of 5 bubbles missnetta1930, 28 Sep 2016 | Read review
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