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KeyLime Cove Indoor Waterpark Resort

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#1 of 12 Hotels in Gurnee
Certificate of Excellence
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KeyLime Cove Indoor Waterpark Resort
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1,530 Reviews from our TripAdvisor Community

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There are newer reviews for KeyLime Cove Indoor Waterpark Resort
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Showing 1,528: English reviews
Reviewed 12 January 2015

We've come here 1-2 times a year for about 3 years. The last time I was here was about 7 months ago that's when I realized that some of the rides are broken, lazy river waterfall, the children's slide area with large dumping bucket was the most disappointing, areas roped off, water buckets not on, alarm for the huge tidal...

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Helpful?
1Thank Pskerr81
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Pskerr81, Thank you for taking the time to leave us this feedback. All of the issues mentioned have been brought to the attention of our engineering staff and everything has been, or will be repaired. We do our best to keep the resort as fun and accommodating as possible. We appreciate that you decided to stay with us, and...

South Elgin, Illinois
Reviewed 10 January 2015

After our daughter's nerve wracking gymnastics meet, we felt there was no better to relax then at an indoor water park and I glad we did.and stayed at Key Lime. The first thing my wife and I noticed was how clean everything was. Very comfortable. It was a little expensive for just one night, but you get what you pay...

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Helpful?
2Thank Eric M
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Eric M, Thank you for your wonderful review! We are happy to hear that you and your family were able to relax with us after such a stressful event. We appreciate that you noticed the cleanliness of our resort. Our housekeeping staff works very hard to provide our guests with a clean and comfortable experience. It sounds like your...

Pleasant Prairie, Wisconsin
Reviewed 7 January 2015

I have stayed here 2 times now, not sure why I went back. There is $49 dollars in fees and taxes added to your room charge, one of it is $25 resort fee. I asked what that's for and they said it's to pay the staff and security and to put signs up. OK really? That is the cost of...

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Helpful?
5Thank love4roadtrips
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear love4roadtrips, Thank you for taking the time to leave us this feedback. We apologize if you were at all disappointed that some of our outlets were closed during your stay. During lower occupancy times, we do close some of the food and beverage outlets to accommodate the decrease in the number of guests. If you are ever dissatisfied with...

Chicago, Illinois, United States
Reviewed 4 January 2015

This was the first time spending New Year's at KeyLime Cove. I have to admit I did not know what to expect. I had the best time with my family here. New Year's entertainment was a blast. If you have kids and want to celebrate New Years with them, this is the place. My kids, my wife and I were...

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Helpful?
4Thank Ronnie P
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Ronnie P, Wow! Thank you for such a Key-riffic review! We are thrilled to hear that your family spent New Year’s Eve with us. It sounds like you really enjoyed our DJ and the Balloon Drop. We pride ourselves on offering Fun-tivities that are enjoyable for all ages. We do run scheduled activities for our guests all year round...

Reviewed 2 January 2015

We had an amazing experience at KeyLime Cove. The majority of our stay was spend at the water park. My kids loved to be able to eat, take a nap, and then jump back into the fun at the arcade and the water park. Staff was friendly and attentive. My family had a blast. We will be doing this again...

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Helpful?
2Thank Tiffany E
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Tiffany E, Wow! Thank you for your terrific review. We are excited to hear that you enjoyed your stay with us. It sounds like you were able to take full advantage of our waterpark, as well as our onsite restaurants. We appreciate that you noticed our dedication to recycling. We do our best to make being green an easy...

Chicago, Illinois
Reviewed 2 January 2015

We were so excited about coming to key lime cove on for the Holiday. I was told my room would be ready at 4 a clock. I was standing in my swimsuit and waited about a half hour to get up to the desk. The people working the desk did not know how to handle telling the guest the rooms...

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Helpful?
5Thank Justin T
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Justin T, Thank you for taking the time to leave us this feedback. I am so sorry to hear that you did not enjoy your stay with us. Regarding your check in issues, I do apologize if you felt that you were not provided with the best service possible. Check in does begin at 4pm but we cannot guarantee...

Chicago, Illinois
Reviewed 2 January 2015

It was short distance getaway for my family Chrismas vacation. The staff was very kind and receiving. The waterpark is crowded (because it was the weekend of Chrismas) but fun. The rooms are clean. The best part is the location. The hotel is situated 5 mins driving from Gurnee Mill Mall and 10 mins driving from the pleasant piraire outlet...

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Helpful?
1Thank JLVYLVJ
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear JLVYLVJ, Thank you for your wonderful review. We are thrilled to hear that you and your family enjoyed your stay with us! We appreciate that you found our staff to be warm and accommodating. We work very hard to make each and every guest feels at home during their stay. It sounds like you were able to take advantage...

Champaign, Illinois
Reviewed 1 January 2015

The room was clean and comfortable, and the staff were all very friendly and helpful. It was a fun place to take the kids for a few days. The restaurants and snack bars all had nuts, which made our peanut allergy kid very uncomfortable, but there are lot's of other restaurants nearby.

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Helpful?
Thank Tavin F
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Tavin F, Thank you for leaving us this wonderful feedback. We are excited to hear that you found our resort to be clean and comfortable. Our housekeeping staff is always hard at work to ensure that the facility meets all of our guest’s standards. We are glad that you found our staff to be kind and helpful. Customer Service...

Reviewed 31 December 2014 via mobile

We had a good time at this waterpark. At first the waterpark seems a bit small but it has a lot of variety in it. Only thing is my kids wished was more pool space to just swim. This park has a pool for shooting hoops, a pool with spray structures, a wave pool with lazy river, hot tub, some...

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Helpful?
Thank Sejandmjj
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Sejandmjj, Thank you for taking the time to leave us this review. We are happy to hear that overall you enjoyed your stay and will be returning for more fun! We do apologize if you feel that our lifeguard staff could have done more to provide a relaxed environment for you and your family. Our life guarding staff does...

Chicago, Illinois
Reviewed 30 December 2014

We stayed for two nights with our two boys (6 and 10) and had a great time. The boys love the wave pool and lazy river and the arcade was a big hit. The parents loved sitting on the chairs with our feet in the water sipping on delicious drinks. On one of the nights a reptile society was visiting...

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Helpful?
Thank Meredith H
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Meredith H, Wow! Thank you for your Splash-Tastic Review! It sounds like your family was able to enjoy several of our scheduled Fun-tivities throughout your stay. We are thrilled to hear that your kids enjoyed our Waterpark, Lost Paradise. As well as our onsite Arcade, Riptide Reef! We appreciate that you found our staff to be friendly and helpful....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 

Additional Information about KeyLime Cove Indoor Waterpark Resort

Address: 1700 Nations Drive, Gurnee, IL 60031-9136
Region: United States > Illinois > Lake County > Gurnee
Price Range: $292 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Reservation Options:
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Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee
Hotel Style:
#1 Green Hotel in Gurnee
#2 Business Hotel in Gurnee
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Questions & Answers

Here's what travellers have asked, with answers from KeyLime Cove Indoor Waterpark Resort staff and other travellers.
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Questions? Get answers from KeyLime Cove Indoor Waterpark Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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