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Holiday Inn Gurnee Convention Center

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Holiday Inn Gurnee Convention Center
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221 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Gurnee Convention Center
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Showing 219: English reviews
Gurnee, Illinois
Reviewed 1 November 2015 via mobile

Incredibly disappointed, I've stayed at other Holiday Inn's before and I've had great experience I thought this one wouldn't be any different but I was wrong. The beds weren't comfortable at all, and the man at the front desk service was not polite what so ever. The room did not have a microwave or fridge which was disappointing noting that...

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Helpful?
Thank sarai3535
Tony Q, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Sarai3535, Thanks for taking the time to give us your feedback on your stay with us. We are really sorry to hear of your poor experiences with the agent, the hot tub, and your bed to start. We value your feedback and will make sure to remind our staff that rudeness is not tolerated. All of your issues will...

Reviewed 31 October 2015 via mobile

Tim at the main desk was really mean and he wasn't friendly. He was really rude and wasn't polite. Overall killed our night with his bad mood rate 1 star. Although loved the room it's nice and clean, the pool as well was also nice and clean. It was a nice time besides for Tim at the front desk.

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Helpful?
Thank Jennifer G
Tony Q, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Jennifer G, Thank you for submitting a review on your recent stay with us. We are so sorry to hear of your poor experience with Tim at night. We don't train our staff to act that way nor do we tolerate it. We will be sure to look into your experience more as that is not how we want...

Bourbonnais, Illinois
Reviewed 24 October 2015 via mobile

In town for naval recruit graduation stayed here. Great value, clean and friendly staff. Kids loved the huge pool. Would stay again if in the area. Wish we would have had time to check out the restaurant looked nice maybe next time. We did go to rainforest cafe 2nd time nice place to eat and kids loved the rain forest.

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Helpful?
Thank Jeffrey W
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Jeffrey W, Thank you for choosing to write a review on your recent stay with us at the Holiday Inn Gurnee. We appreciate your comments. Great to hear your family and you enjoyed your time with us. Our "Spice" Restaurant is a great place to have lunch or dinner and we have a wide variety of selections. We wish...

Clarkston, Michigan
Reviewed 20 October 2015

Check in was fast and friendly. The hotel is located right off the freeway. It is located in a very popular area. Very large mall across the street and Six Flags Amusement Park right next door. There are many restaurants to eat at in this area. My room was upgraded and it was very large. It was clean and comfortable....

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Helpful?
Thank JeffreyTravel
Tony Q, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Jeffrey Travel, Thanks for taking the time to review your recent stay with us at the Holiday Inn Gurnee. Great to hear you enjoyed our helpful staff, convenient location, and clean large guest room while at your convention. We pride ourselves on our excellent service. We enjoyed hosting you and are happy to see you would stay with us...

Idaho
Reviewed 19 October 2015

Had our 40th reunion here. Hotel is fine, but basically in the middle of busy roads, not much there. Breakfast was pedestrian, but adequate. Room was fine, what you expect for such a hotel. Quiet. Meeting room was fine for about 200.

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Helpful?
Thank Chuck S
Tony Q, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Jeffrey Travel, Thanks for taking the time to review your recent stay with us at the Holiday Inn Gurnee. Great to hear you enjoyed our helpful staff, convenient location, and clean large guest room while at your convention. We pride ourselves on our excellent service. We enjoyed hosting you and are happy to see you would stay with us...

Pekin, Illinois
Reviewed 5 October 2015

We stayed one night and got the Six Flags package. The price was a good deal and the rooms were spotless. The next morning we enjoyed a good breakfast that was included in the package. You could get buffet or order off the menu. The ladies working the breakfast area were very sweet and did a great job. We will...

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Helpful?
Thank JDHOLME
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Jdholme, Thank you for taking the time to give us your feedback on your stay with us at the Holiday Inn Gurnee. We are excited to see that you enjoyed the Six Flags package that included the tickets and breakfast. The deal is hard to pass up as tickets are much higher through Six Flags. We will be sure...

Kansas City, United States
Reviewed 27 September 2015

This property has everything you want and need for a business stay or meetings. It has a great restaurant, a shuttle to local attractions, clean lobby and rooms, free parking and a great staff. It is very busy so book early.

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Helpful?
Thank Michael R
Stephen M, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Michael R,, Thank you for taking the time to submit a review based on your recent stay with us at the Holiday Inn Gurnee. We are excited to hear that everything went well including the dining at Spice Restuarant, shuttle service, and great staff. Happy that we could accommodate you. We loved hosting you and hope we get to...

Milwaukee, Wisconsin
Reviewed 23 September 2015 via mobile

Me and my husband dropped in on this hotel as a last minute decision after doing a little shopping at the mall. The lobby was very clean and the bartender was friendly. So we decided to stay. Checking in was a breeze and I was very pleased with the cleanliness of our room. The bathroom was spotless! After checking out...

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Helpful?
Thank Virginia G
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Virginia G, Thank you for taking the time to submit a review based on your recent stay with us at the Holiday Inn Gurnee. We are sorry to hear you lost a special pendant. We hope you were able to find that and relieved the stress of not having it. You are very welcome for us getting back to...

WI
Reviewed 17 September 2015

Stayed here with our family while I worked and our son and his friend went to Great America. The hotel was your typical Holiday Inn. We did have a suite however it was smaller than I am used to especially for the priced we paid. It did have location on it's side though since it was very close to Great...

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Helpful?
Thank JStolz1
Stephen M, Front Office Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Stolz1, Thank you for reviewing your recent stay with us. We are sorry to hear we couldn't wow you with our breakfast and give you a better than average stay. It is our goal to wow you and give you the best experience possible. We are glad, though, that you got to use our location to your advantage as...

Brighton
Reviewed 17 September 2015

It seems this hotel embraced its dated look by adding new decor to match. Clean, friendly and a good place to spend a night or two. Much longer and the small bathrooms and spooky (weird noises and extra long wait for the doors to open) elevators would start to annoy. Helpful, friendly staff doesn't't carry over to the restaurant. For...

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Helpful?
Thank shinest
Stephen M, General Manager at Holiday Inn Gurnee Convention Center, responded to this review

Dear Shinest, Thank you for taking the time to submit a review based on your recent stay with us. We are glad to see you experienced our helpful friendly staff but disappointed that you didn't see experience that in our restaurant. I will direct your comments to our restaurant management as they should know about this. We want all of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are Lake County's treasure with 10,000 sq. ft. of meeting and banquet space, onsite dining, and signature accomodations for business or leisure travelers in Gurnee, Waukegan, Libertyville and more. We are now featuring 210 fully renovated contemporary guest rooms and elegant meeting space. Our full service property offers one of the largest pools in Lake County and a state of the art fitness center. We are right across the street from Gurnee Mills Mall and just minutes away from Six Flags Great America. ... more   less 

Additional Information about Holiday Inn Gurnee Convention Center

Address: 6161 Grand Ave, Gurnee, IL 60031-1613
Region: United States > Illinois > Lake County > Gurnee
Price Range: $101 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Gurnee Convention Center 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Holiday Inn Gurnee Hotel Gurnee
Hotel Style:
#5 Business Hotel in Gurnee
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Questions & Answers

Questions? Get answers from Holiday Inn Gurnee Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a room on the west side”
 of 5 bubbles DanK984, 28 Dec 2016 | Read review
“Rooms are well furnished & clean, 1st floor”
 of 5 bubbles joannesparker, 22 Sep 2016 | Read review
“I go for least expensive rooms if i travel alone.”
 of 5 bubbles N8376KObobs, 22 Aug 2016 | Read review
“Don't be discouraged by Rose. Breakfast was awesome and friendly staff !!!”
 of 5 bubbles HeyGirly14, 18 Jul 2016 | Read review
“Has 4 floors and elevators on both ends.”
 of 5 bubbles Y9257TVstevenw, 30 Jun 2016 | Read review
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