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The facilities are in a very safe location and are very well maintained, the rooms are spacious for the price with good kitchen facilities. Most importantly the staff is excellent. Lynn and Kathy are exceptional as is all the staff. They get to know you,...More
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded 15 September 2017
Thanks for being a loyal guest of Extended Stay America. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. Thanks again for your recommendation, and we look forward to many more...More
Everything about this place was clean, and the staff was extremely helpful and friendly!!! Close to everything we needed and easy to get to and find!! We will definitely stay here again. They have ajoining rooms for family who stay in different rooms but want...More
Review collected in partnership with Extended Stay
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1 Thank tracyk230
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded 22 July 2017
Thank you for your wonderful review of Extended Stay America - Chicago - Gurnee. We are delighted to read our location was ideal for your needs and that our associates thoroughly impressed you with their outstanding service. Your feedback is much appreciated, and we look...More
This hotel is TERRIBLE. Every time we entered or left the building, there were several people sitting on the concrete entry way SMOKING right next to the NON-SMOKING sign. I asked them to move to a smoking area and they refused! I also complained to...More
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded 12 September 2017
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps...More
The staff was friendly and helpful. There was a luggage cart. Elevator worked. Location is awesome. Near a lot of food options and very close to six flags. Room was ok. Ac blew very cold. LCD TV and kitchen. Cons the dresser needed to be...More
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded 6 September 2017
Thank you for being our guest. It’s nice to know our location was convenient for your needs and that you liked our helpful associates. However, we are sorry for the housekeeping issues in your room. I am working with my housekeeping department to make sure...More
The service was awesome. The rooms very clean. The location was great. Right around the corner from six flag. Loved the staff members. Very knowledgeable about the area. What ever I needed for the kitchen the got for me. If I need a clean towels...More
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded 1 September 2017
Thank you for choosing Extended Stay America for your business trip to the area. Our team will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. It is also great to read you were...More
US$71 - US$111 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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