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Extended Stay America - Chicago - Gurnee

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Traveller (12)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent44%
  • Very good20%
  • Average13%
  • Poor12%
  • Terrible11%
Travellers talk about
“grab and go”(6 reviews)
“front desk”(22 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (116)
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All reviewshome away from homegrab and gofront deskon a daily basishotel managersweet ladyfull size fridgesix flagssafe locationawesome jobspacious roomlay your headluggage cartwould highly recommend this hotelgurnee areaolive gardenlake county
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11 - 15 of 114 reviews
Reviewed September 14, 2017

The facilities are in a very safe location and are very well maintained, the rooms are spacious for the price with good kitchen facilities. Most importantly the staff is excellent. Lynn and Kathy are exceptional as is all the staff. They get to know you,...More

Thank hanshaas2017
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded September 15, 2017

Thanks for being a loyal guest of Extended Stay America. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. Thanks again for your recommendation, and we look forward to many more...More

Reviewed September 11, 2017

This hotel is TERRIBLE. Every time we entered or left the building, there were several people sitting on the concrete entry way SMOKING right next to the NON-SMOKING sign. I asked them to move to a smoking area and they refused! I also complained to...More

Thank jedsonmooselodge
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded September 12, 2017

Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps...More

Reviewed September 5, 2017

The staff was friendly and helpful. There was a luggage cart. Elevator worked. Location is awesome. Near a lot of food options and very close to six flags. Room was ok. Ac blew very cold. LCD TV and kitchen. Cons the dresser needed to be...More

Thank dalem674
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded September 6, 2017

Thank you for being our guest. It’s nice to know our location was convenient for your needs and that you liked our helpful associates. However, we are sorry for the housekeeping issues in your room. I am working with my housekeeping department to make sure...More

Reviewed August 31, 2017

The service was awesome. The rooms very clean. The location was great. Right around the corner from six flag. Loved the staff members. Very knowledgeable about the area. What ever I needed for the kitchen the got for me. If I need a clean towels...More

Thank djfoster42
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded September 1, 2017

Thank you for choosing Extended Stay America for your business trip to the area. Our team will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. It is also great to read you were...More

Reviewed August 31, 2017 via mobile

I had a really great experience here at the extended stay America of gurnee. The front desk staff is very nice. The General manager is a very sweet lady and made sure that my stay was comfortable. The room was clean and bedding was changed....More

Thank Jackie P
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded September 1, 2017

Jackie, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We make every effort to provide the level of service you expect and deserve, so it is nice to know when our efforts are...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Details
Price range
US$69 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$69 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (11)
Dining (1)
Questions & Answers
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Room Tips
"1st floor is quieter away from the front desk"
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"First floor cloe to the coffee can be louder than elsewhere. Higher floors and rooms further from the lobby..."
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"Don't choose this hotel at all! Until they get the Smoking Problem under control."
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"Go elsewhere unless you have no other options."
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