We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsbotanical gardensroom keyrooms are cleanthe shuttle driverparking lotindoor poolone night stayfront desk staffstaff was friendlybusiness tripbistrochicagolobbynorthbrookexpresswaysheridanmattress
There is nothing finer in life or on the road than waking up early in a city to the restful scenery of a green park commons in the center of a Marriott Courtyard.
Unless it is this one.
If this sounds like the beginning of...More
Thank william m
Response from Maria J, General Manager at Courtyard Chicago Highland Park/NorthbrookResponded 14 June 2017
Good Afternoon william m,
Thank you for taking the time to provide feedback on your recent experience at our hotel.
Please know everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. I would appreciate a...More
We stayed at the Courtyard for 2 nights. Suggest you book a room on the courtyard side. Grounds are lovely. There is a shuttle to Ravinia and the Botanic Gardens. Courtyard side blocks the expressway traffic noise and rooms have patios or balconies Security is...More
Was at this hotel for business trip and stay here because of location to meetings. Have stayed here before and it's easy, convenient and comfortable for the stay. Well maintained, not elegant but a good business place to stay.
We found bedbug upon inspection of the bed. Marriott website is misleading photos. EXTREMELY outdated and poorly kept. Lobby renovation leads you to think your rooms match it's quality and appeal. Despite having pics the hotel management refused to refund us. Being we exited the...More
1 Thank Simone C
Response from Maria J, General Manager at Courtyard Chicago Highland Park/NorthbrookResponded 14 March 2017
Hello Simone C,
Thank you for taking the time to share your concerns with us regarding your stay at our hotel. Please know we do not take these thoughts lightly and have inspected the rooms ourselves as well as contacted our pest control company to...More
Although entering the parking lot at the hotel was a bit challenging, once you enter the lobby, warm inviting staff abound. The front desk staff at check-in, the staff at checkout, the shuttle driver and staff manning the Bistro were exceptional. The room was clean...More
Response from Maria J, General Manager at Courtyard Chicago Highland Park/NorthbrookResponded 13 March 2017
Thank you so much for taking the time to write a Trip Advisor review concerning your recent stay at our hotel. It is always a great feeling to receive such wonderful feedback regarding our Front Desk, Bistro, and Housekeeping staff and I look...More
Response from william m | Reviewed this property |
This question is far more interesting than my answer: not only do I not know, but I've never thought of it applied to any hotel. I can think of some both legal and experiential reasons why this prohibition might be in... More
This question is far more interesting than my answer: not only do I not know, but I've never thought of it applied to any hotel. I can think of some both legal and experiential reasons why this prohibition might be in effect, including liability for anyone under 21 and the responsibility of the hotel for conduct of minors. And how far under 21? I would be interested in hearing what the General Manager has to say.
Thank you for taking the time to ask your question regarding potential pests at our hotel. Please know this is something that we train all of our housekeeping associates on to make sure they are inspecting... More
Thank you for taking the time to ask your question regarding potential pests at our hotel. Please know this is something that we train all of our housekeeping associates on to make sure they are inspecting our rooms and beds daily during housekeeping service to ensure our hotel is free of unwelcome pests and bed bugs.
This training is on going and we also utilize a pest control company who come in and complete monthly service to our hotel to ensure we are pest free. If you would like any further information I welcome any opportunity to speak to you in regards to these concerns.
Thank you again for your question; we hope to have you as a guest when your travels bring you to Highland Park.