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Holiday Inn Express Hotel & Suites Chicago Airport West

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Holiday Inn Express Hotel & Suites Chicago Airport West
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207 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Chicago Airport West
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Showing 199: English reviews
Decatur, Illinois
Reviewed 22 September 2013

We stayed at this hotel for two nights. We were so impressed by the courteous staff and the cleanliness of the hotel and room. We arrived way ahead of check-in time, but the lovely Miss Q had our room available within 30 minutes of our call. We were blown away how quickly we checked in. They also have a shuttle...

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Helpful?
Thank Gisela67
Carlos M, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are so pleased you and your family had a wonderful stay with us. We strive to do our possible best to provide a pleasant and wonderful experience to all guests while staying with us. Glad you took advantage our complimentary shuttle service which runs from 5am to 12 midnight. Thank you for mentioning Miss Q by name, she is...

La Crosse, Wisconsin
Reviewed 18 September 2013

Good convenient location for O'Hare and VA hospital. Very clean. Good breakfast. Problems: 1. Overpriced 2. Very poor Wifi 3. Check in and Check out staff were VERY slow...even with an advanced reservation...which they managed to seem to lose.

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Helpful?
Thank Mark M
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are so glad to hear our location was convenient for you and thank you for noticing the great efforts our housekeepers go to ensure our rooms are clean, not to mention our breakfast buffet. Our apologies for the issues you encountered during your stay with us. We strive to do our absolute best to ensure all guests have a...

Toronto, Canada
Reviewed 5 September 2013

Once I figured out how the shuttle bus ran from this hotel - it was a great place to stay. Is out of town so you are better to use the train to get downtown ... But half an hour and under $3 - you are saving big time rather than staying downtown. Hotel room is great and the front...

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Helpful?
Thank Ecosnake
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Great to hear that you needs were met regarding our shuttle service. Yes, we are 25 minutes from downtown and offer shuttle service per request from 5am to midnight. Just fyi there is great dining and shopping in the area as well.

Reviewed 31 August 2013

I just had the worst travel experience of my life, and the night manager here Jeffrey was awesome. It's nice to see a hotel still provide customer service and not treat you like a number. If you get stuck at Ohare, this place is a great option.

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Helpful?
Thank OKCtraveler79
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

It's our pleasure and a great honor to make sure our guest stay is a good one. Sometime travel is and good and sometime everything that could go wrong does. We hope that upon walking in our doors you feel welcome and at ease. Please anytime in Chicago West Ohare area come back to visit us. Front Office Manager Sharon...

District Heights, Maryland
Reviewed 26 August 2013

We went to Chicago from August 15th to August 17th for the funeral of my Aunt. While in Chicago we stayed at the Holiday Inn Express in Hillside, IL so that we could attend the funeral services, because Q was our receptionist we were blessed with a very comfortable room and she made sure we had transportation to accommodate us...

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Helpful?
Thank Christine J
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are pleased that our staff member was able to make your stay a good one. In good or bad times to know that you can depend on great service it make things a little bit easier. Please feel free to come back, are arms are opened.

Saint Louis, Missouri
Reviewed 18 August 2013

I booked a room here because the hotel where I was staying the rest of the weekend was booked but this was near friends who were also in town but leaving early the next day. The location is on Manheim and next to a freight railroad. No worries! I was so quiet in my room, aside from occasional buzzing from...

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Helpful?
Thank EnjoyTravelAlways
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

You are correct we are twenty five minutes for Chicago Ohare Airport. We are also right next to the 290 expressway which takes you right into downtown Chicago. There is dining right across the street and if you want to get out fifteen minutes away is some of the best steak and seafood and shopping in Oakbrook. Overall we are...

Woodridge, Illinois, United States
Reviewed 13 August 2013

I work for a local company and had made several reservations which I needed to change the names on. I talked to the receptionist Q, and she was polite and extremely helpful, even with many other things happening at the front desk. Thank you Q!

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Thank Debbie S
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

It's our duty to make sure you as well as all our guest have a great experience and sounds like you did! Please come back anytime are arms are open. Sharon Tharpe Front Office Manager

milwaukee
Reviewed 11 August 2013

I travel too much and that afforded me to become a Platinum member. My stay at this hotel was hands down "The Best " experience that I've received in a long time. The professionalism, the kindness at the front desk, and the accommodations that were granted to me and my family are greatly appreciated. Thanks- for making us feel appreciated...

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Helpful?
Thank Tony B
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

We are pleased to here that our staff has gone over and above and made you feel welcomed. We are committed to our guest and will always strive for the best. Thank you for staying with us and we hope to see you again. Sharon Tharpe Front Office Manager

Stormville, New York
Reviewed 8 August 2013

The Hotel receptionist Q was great, She was courteous, polite and informative about everything. She made the stay more hospitable for me and my family, I'm glad she was there! She is second to no one in her field of work, Again thank you Q, Your the best!

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Helpful?
Thank Guy T
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

It's welcoming news to hear your stay was a good one. Our staff is committed to servicing you and all of our guest. Please anytime in Hillside remember our great service and please do come back and stay with us! Sharon Tharpe Front Office Manager

Washington DC, District of Columbia
Reviewed 5 August 2013

We had to travel right outside of Chicago for a funeral. This was one of the designated hotels offered to the family. I'm not usually a fan of Holiday Inn Express, but this was a decent place to stay for the $$ charged. We stayed in a suite. The room was clean and spacious. There is a small 24 hr...

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Helpful?
Thank ksweet93
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this review

Our prayers go out to you and your family regarding your lost. Our facility has great shopping and restaurants just 15 minutes away. I'm sorry that you were not aware of that but I hope in the future on a different occasion you come back to see that there is plenty to do. Also if you like shopping a new...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Located minutes from Downtown Chicago along I-290, our new Holiday Inn Express & Suites Chicago Airport West - O Hare is near some of the nation s top companies, including Westbrook Corporate Center, Actuant, SAP, Navistar, Ace Hardware and Loyola Medical Center, and with easy access to Chicago s main highways, including I-88, I-294, and I-355.Situated in suburban Chicago, our hotel is an ideal location for travelers visiting nearby attractions such as Yorktown Mall, Oakbrook Mall, Drury Lane Theatre, Oakbrook Terrace, and downtown Chicago. Chicago s O Hare International Airport is (ORD) 6 miles and Chicago Midway International Airport (MDW) is 15 miles from the hotel.All rates include our daily hot Express Start Breakfast. Our hotel guest rooms include 32' flat panel HDTVs and free wired and wireless HSIA while our suites include microwaves, refrigerators and sofa sleepers. To make your stay more relaxed and comfortable enjoy our state-of-the-art fitness center and indoor heated pool. Stay connected in our 24-hour business center. Families can enjoy the Holiday Inn Express & Suites Chicago Airport West - O Hare s easy access to many Chicago attractions such as Brookfield Zoo, Wrigley Field, U.S. Cellular Field, Soldier Field, United Center, Field Musuem, Navy Pier and the Magnificent Mile by car or by Chicago s public transportation system. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Chicago Airport West

Address: 200 S Mannheim Rd, Hillside, IL 60162-1825
Region: United States > Illinois > Hillside
Price Range: $118 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chicago Airport West 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Chicago Airport West
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Chicago Airport West staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Chicago Airport West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the parking lot, its quieter.”
 of 5 bubbles TravelMonster84, 9 Jan 2017 | Read review
“book in the back of hotel and higher up if street noise bothers you”
 of 5 bubbles ipbchlvr, 23 Oct 2016 | Read review
“Ask for a room opposite of Mannheim Road”
 of 5 bubbles cpjlaj, 23 Jun 2016 | Read review
“If you are a light sleeper ask for the parking lot side. Empty gravel trucks run the road and there must be a bump in the road.”
 of 5 bubbles CSLebanon, 12 Jun 2016 | Read review
“Odd numbered rooms are away from the road.”
 of 5 bubbles RosieK360, 13 May 2016 | Read review
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