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Quality Inn Hoffman Estates - Schaumburg

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Quality Inn Hoffman Estates - Schaumburg
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122 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Marshfield, Missouri
Reviewed 17 June 2015

Reserved room to stay here while we were in town for the Abilities Expo. Front desk staff and check-in were fantastic. Room appeared clean upon arrival. Checked for bed bugs and didn't immediately see any but laid down on the bed to rest for a couple minutes before carrying in my son's bags and medical equipment. After a couple minutes,...

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Helpful?
1Thank iAmDizzie
Stephen N, Manager at Quality Inn Hoffman Estates - Schaumburg, responded to this review

Dear Value Guest, First, I want to apologize for the inconvenience you had when you checked in our hotel. The hotel is treated on a regular basis for all bugs and insects. In regards to not coming out of my office, I was on the phone with another guest and was not informed of the seriousness of the situation. I...

Bowling Green, United States
Reviewed 12 June 2015

Good Rooms HORRIBLE SERVICE!!!!! The room was worth what I paid for it and was clean! Housekeeping does a very nice job as well as the breakfast staff but the Front Desk Staff is absolutely horrible. My husband and I stayed here for about 2 weeks because I was on bedrest and needed to be close to St. Alexius Medical...

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Helpful?
Thank Mallorie M
Stephen N, General Manager at Quality Inn Hoffman Estates - Schaumburg, responded to this review

Dear Value Guest, First, I want to Apologize for my the lack of service given by certain members of my front desk. I have spoken to each persons involved. For those who did provide you with good service, I pass on your compliments to them. I hope you and your family will visit us in the near future. I'm working...

Oklahoma City, Oklahoma, United States
Reviewed 3 June 2015

I booked the hotel through Groupon, and in my past experiences with booking Groupon travel, the hotels have always been really nice. This one, not so much. While the front desk service was very friendly and helpful, the hotel and the room itself looked pretty run down. For example, there are tears in the furniture upholstery and ants in the...

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Helpful?
Thank Rachel M
Stephen N, Manager at Quality Inn Hoffman Estates - Schaumburg, responded to this review

Dear Value Guest, I want to apologize on the behalf on entire staff on the poor service, condition of your room and breakfast. I want to tell you that I'm making every effort to correct and fix these problems. I also want to to say that we do spray for insects on a monthly basis and we have made changes...

Reviewed 26 May 2015

Patel, front desk, was excellent. She assisted with both internet and tv challenges. In morning, again, front desk personal, was very helpful with providing more paper for business center printer and answering questions. For the price, this was a good place to stay for a quick business overnight trip! Ordered dinner from Moretti's and service and food was excellent.

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Helpful?
Thank Janet N
fort myers, fl
Reviewed 26 May 2015

We booked/paid for a room at Quality Inn on 2/11/15 through Hotwire for a stay from 5/21-25/15. When we arrived to check in, we were told that the hotel overbooked & our reservation was cancelled. Thankfully, Hotwire made good finding us another (better) hotel. We actually stayed at this Quality Inn twice before because we liked it. Never again! And,...

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1Thank geno59
Reviewed 17 May 2015 via mobile

The rooms were nice and clean, but the stairway and elevators had such a nasty odor. Also, our room key stopped working after an hour of being there and we were locked out of our room. It was a decent stay, but they should really eliminate those disgusting smells!

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2Thank Lyssrn89
Houston, Texas
Reviewed 15 May 2015

I found a really good online price for this Quality Inn. Room was very nice, breakfast better than anticipated, but what made the stay worthwhile was the responsiveness of the staff, and GM Steve Nardelli in particular. I had a problem with the shower faucet mechanism, and he came immediately, saw and responded to the problem, and helped with a...

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Thank Steve C
Reviewed 14 May 2015 via mobile

I was in this hotel last May 9. The hotel was clean and beautiful inside in the lobby. Was looking for non-smoking suite but unfortunately it was already taken. So checked in the smoking suite eventhough I'm not a smoker because I really wanted to see what their suite looks like. I assumed the smell in the smoking suite will...

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Thank Katrina A
Reviewed 12 May 2015 via mobile

I commute for work and was trying to save money . However, a smoke detector without batteries went off all night despite requests and calls to fix. I didn't sleep and I didn't feel safe Those are the only basics I wanted for a room and they couldn't even deliver Tacky hotel. Terrible service

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2Thank Maya C
Stephen N, Manager at Quality Inn Hoffman Estates - Schaumburg, responded to this review

Dear Value Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I want to offer a free upgrade at no...

Chicago, Illinois
Reviewed 10 May 2015

No one at the front desk for 10 minutes when we arrived. Gave us wrong size room, then charged for a hide away bed,very unaccommodating. They said the hotel was completely full...which was not true. Hallway reeked of pot, think the employees were in a room smoking. Room stunk of a dirty dog, especially the pillow and mattress....GROSS! Brown stains...

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Thank roadtrippersX3
Stephen N, Manager at Quality Inn Hoffman Estates - Schaumburg, responded to this review

Dear Value Guest, I want to apologize personally for falling short of all expectations here at our hotel. I wish to offer a free upgrade at no cost to you. I have shared you complaints to all parties involved to ensure this won't happen again. I am doing everything possible to make all the necessary changes to provide the best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Quality Inn in Hoffman Estates is a newly remodeled hotel amongst other hotels in the market. We have 32-inch flat screen TVs, fridge and microwave in all rooms. Our complimentary hot breakfast buffet along with our express check in/check out and 24hr fitness center. Our front desk staff are very involved with the area and are always ready to help you with any local area information and travel needs you may have. Free Complimentary Van Shuttle for all corporate guests,within a 7 mile radius based on availability. Call hotel directly to inquire about Shuttle. We are also pet friendly and now have free cable that includes HBO. We have a meeting room that sits up to forty guest.Finally we are in close proximity to the Prairie Center for the Arts, Woodfield Mall and Arboretuim Outdoor Mall with great shops, restaurants movie theater and Pinstrips for the entire family. AMC theater just minutes away with stadium seating and IMAX. Just a block from our facility is the Forest Preserve for guest just wanting to enjoy the outdoors. Grand Sears Sports Arena, Schaumburg Convention Center, Sears Centre and other sports and entertainment venues. This makes us an easy lodging option for travelers coming into the Northwest Chicagoland Area. Pet limit: maximum two pets per room, up to 50 pounds. Pet Accommodations: 25.00 USD 1st night, 5.00 USD additional nights to a maximum of 150.00 total. Meeting Room Use: 50.00 USD per hour. ... more   less 

Additional Information about Quality Inn Hoffman Estates - Schaumburg

Address: 2075 Barrington Road,, Hoffman Estates, IL 60169 (Formerly Comfort Inn Hoffman Estates)
Region: United States > Illinois > Hoffman Estates
Price Range: $76 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Hoffman Estates - Schaumburg 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Comfort Inn Chicago/Hoffman Estates Hotel Hoffman Estates
Baymont Inn Hoffman Estates
Hoffman Estates Baymont Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn Hoffman Estates - Schaumburg staff and other travellers.
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Beaver Dam, Wisconsin, United States
over a year ago

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Questions? Get answers from Quality Inn Hoffman Estates - Schaumburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st floor is a little noisy, further away the better”
 of 5 bubbles ll0ydc0llins, 26 Apr 2016 | Read review
“Its cool to be on one end or the other so you are by the stairs. Then again, if you prefer the elevator, it's cool to be near the middle!”
 of 5 bubbles o3rth3l4nd, 19 Mar 2016 | Read review
“Not sure if I got lucky, but ask for a recently renovated room.”
  • Comfortable desk chair
  • more photos of the bed
  • Room - unlike website photos they have updated linens
  • Good shower head
  • Small but clean bathroom in good condition
  • Bathroom - sink is outside of toilet / shower area
  • Large fridge in room
 of 5 bubbles K3197KJjamesh, 11 Dec 2015 | Read review
“Be sure to check room for smell before checking in!”
 of 5 bubbles MasColorado, 3 Oct 2015 | Read review
“Check groupon deals”
 of 5 bubbles malloriem736, 12 Jun 2015 | Read review
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