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Westin Chicago Northwest

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Westin Chicago Northwest
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479 Reviews from our TripAdvisor Community

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Showing 463: English reviews
Swansea, Illinois
Reviewed 2 weeks ago

Let's ignore the renovation under way, but it looks promising. My room was comfortable and decent size. Bathroom was well appointed and the shower worked well. Internet was decent and the TV was nice. Bed was good but why can't hotels give you a choice of pillows? Common problem not only here. The HVAC in my room was unaffected by...

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Helpful?
Thank David F
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are glad your stay was a comfortable!. We look forward to the opportunity to welcome you back. We are happy to ensure the right pillows are in your room when you check in next time! Just let us know when you make your reservation. Because at Westin, this is how it should...

Chicago, Illinois
Reviewed 3 weeks ago via mobile

I booked the Westin for a getaway for myself and my husband in december. Due to recent route changes:construction it was a bit confusing to get to as I had not had that much of a problem in the past and I've been patronizing this hotel for over a decade now. Check in was easy breezy, but once I got...

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Helpful?
Thank Roxanne R
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for four star review! We are pleased you enjoyed your stay and the newly renovated guest rooms. We are about to open three new restaurants in the hotel and we look forward to welcoming you back to experience them!

Quad Cities
Reviewed 3 weeks ago

The Westin in Itasca is having a facelift to the Atrium. I stayed two nights recently and found the hotel to be very nice. The room was big and comfortable, and surprisingly quiet. Hotel staff was wonderful. There is road construction ongoing as well, so there's a lot of zig-zagging to get around, but Google maps took care of the...

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Helpful?
Thank Mt C
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are excited to say we are in the final phase of the renovation project. Guest rooms and meeting space are all completed and we expect to open three new restaurants shortly. We look forward to welcoming you back to experience them!

Minneapolis, Minnesota
Reviewed 4 weeks ago

Staff are always accommodating each time we have stayed here. We would also stop to catch a few hours of sleep while on our road trip from Minnesota to South Carolina or Florida over the past two years. Hotel could use some updating however. All went well with our stays however. Thank you for always taking care of us.

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Helpful?
Thank Galie J
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your four star review. We are glad your enjoyed stay. We will celebrate your comments regarding our customer service with the associates and we hope to welcome you back soon!

Lake Havasu City, Arizona
Reviewed 4 weeks ago via mobile

Every time I visit the Chicago area I stay at the Westin! This is my favorite place to stay and the drive for me is worth it. Very clean hotel, close to the mall, and lots of restaurants. The Chicago Prime is delish! The staff is always nice and the rate is amazing!

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Helpful?
Thank llacking
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review! Your comments will be celebrated with the staff! We also look forward to welcoming you back . Our new fine dining restaurant, SEARED, will open the end of February and we hope this because your new favorite!

Reviewed 11 January 2017 via mobile

Good evening, I booked a hotel for The Westin-Itasca. Travelocity offered a price for $127 ( my itinerary number is 7235929682927). My card shows the rate was not given. I was billed $142, nearly 20 dollars more than you promised!! Not only that but the door knob in my room was broken, the heater did not function properly and the...

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Helpful?
Thank Jasmin1915
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we appreciate yours. We will each out to today.

Reviewed 9 January 2017

Hotel undergoing demo in lobby. Was noisy and messy. Accidentally booked wrong night, they charged a no show but not on my invoice as I was leaving. It was charged to my credit card. They indicated when I checked in that they had successfully changed the reservation. Hair in snacks in "bar" area.

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Helpful?
Thank Mary c
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we appreciate your comments. We have shared your comments with the department managers. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best...

Reviewed 8 January 2017 via mobile

What a beautiful night. Couldn't ask for a greater hotel room. Lovely services, room service, bed and breakfast. A simple yet Exquisite hotel. I definitely recommend this hotel to all to stay and enjoy. For families and couples. Or just solo for business. A wonderful hotel. Thanks for the beautiful night, it was a wonderful night at The Westin.

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Helpful?
Thank K.b. E
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back soon

Reviewed 29 December 2016 via mobile

We had the room for tonight's stay. We are at home. Construction is loud and everything is closed. They made a makeshift restaurant in a banquet room. They moved us to a junior suite and there was a dog that barked non stop until we left. We were in room 905, dog in room 904. Seriously non stop barking. We...

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Helpful?
1Thank Bridget G
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Le Havre, France
Reviewed 20 December 2016

Attending a family wedding we spent a great weekend at the Westin, we had the opportunity to use the facilities of the grand gazebo with the nice views of the surroundings. There were conferences during the weekend.

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Helpful?
Thank Agostino S
GM-Itasca, General Manager at Westin Chicago Northwest, responded to this review

Thank you for your five star review!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 

Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Region: United States > Illinois > DuPage County > Itasca
Price Range: $127 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
Reservation Options:
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin
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Questions & Answers

Here's what travellers have asked, with answers from Westin Chicago Northwest staff and other travellers.
3 questions
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Fresno, California
6 months ago
Redlands, California
6 months ago

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Questions? Get answers from Westin Chicago Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free parking available.”
 of 5 bubbles galiej2016, 22 Jan 2017 | Read review
“Expensive, room charge may not include WIFI”
 of 5 bubbles I1876GJmaryc, 9 Jan 2017 | Read review
“Stay as high as possible since the room doors open into the atrium.”
 of 5 bubbles ChicagoSpaLover, 12 Dec 2016 | Read review
“No more Meggeen!”
 of 5 bubbles joneshai000, 6 Dec 2016 | Read review
“a different hotel.... if you want to have a quiet night.”
 of 5 bubbles roadtripper10, 9 Nov 2016 | Read review
5 of 5