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Westin Chicago Northwest

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465 Reviews from our TripAdvisor Community

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Showing 449: English reviews
Pound, Wisconsin
Reviewed 19 December 2014 via mobile

Lunch at Benchmark in hotel ordered turkey club and Cuban panini. Good sandwiches, side salads and house chips. The aoli on the club sandwich had a lemony tang. The bucket of house chips is huge, enough for two people. The house made vinaigrette tasted very fresh. There is a Starbucks for a quick bite on the run. Rooms There was...

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Helpful?
Thank 59travelmom
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review. We have shared your kind comments regarding the food with the culinary staff. We take guest feedback seriously and yours will be celebrated with the staff!

Mountain View
Reviewed 18 December 2014

Room was clean and well kept, the bed and pillows are fantastic and instantly put one to sleep. The bathroom was very clean as well, however there was maintenance that could have been done on the plaster ceiling falling off in the shower and the double shower heads really needed a good soak in CLR to get the calcium build...

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Helpful?
Thank Terri M
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your 4 star review. We appreciate your comments and have shared them with the executive housekeeper and chief engineer. We hope to have the opportunity to welcome you back soon

Reviewed 18 December 2014

I tried to like this hotel and enjoy my 6 day stay, but problems kept appearing all the time. The hotel is in a decent location if you have a car. 30 minutes to downtown and close to many business parks in the area, as well as right near the major highways. Parking was easy and plentiful. The view of...

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1Thank StanStanStanStan
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

London, United Kingdom
Reviewed 9 December 2014

This hotel was good, but nothing special. The rooms were spacious. I did not get a chance to eat the room service, but the banquet food was good. The meeting space wasn't what I'd hoped it would be. A lot more pillars than I expected and the grand ballroom looked worn. The location was a little too remote from everything...

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Helpful?
Thank c0nferenceguru
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your review. Guest feedback is important to us and yours will be shared with the department heads. We hope your meeting was a successful one and hope to welcome you back soon

Chicago, Illinois
Reviewed 8 December 2014

I stayed at this Westin for what seemed like months on end during a recent work project. Although it's not close to anything close (i.e. shopping, restaurants, stores) it is a great property and has a big parking lot. The front desk staff is always nice (especially Pete) and I would definitely stay here again.

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Helpful?
Thank Shan T
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your 3 star review. We are pleased you enjoyed your stay and hope the work project went well. We look forward to welcoming you back the next time business brings you back!

chicago
Reviewed 1 December 2014

I have written reviews on this property before, but I want to shout out to Oksana and the team at the front end. We are always recognized by name, as Platinum SPG members, and welcomed as family. When ANY issue is encountered, the front end team responds immediately, stays engaged through resolution and follows up to assure our satisfaction. This...

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Thank hacker0124
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back soon

Milwaukee, Wisconsin, United States
Reviewed 30 November 2014

This trip was a repeat trip to attend a convention. The room is well set up and the bed is firm. But the light in our bathroom was difficult to turn on. It would flash and then go out on the first attempt or two but then stay on. We informed the desk and told them we could just leave...

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Helpful?
Thank Ellen H
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your comments. Guest feedback is important to us and we appreciate you taking the time to share yours. We have shared your comments with our front office team so that may better respond to our guests needs. We hope to welcome you back soon

Menomonee Falls, WI
Reviewed 29 November 2014

We were upgraded to a suite - huge rooms, large windows, table & comfortable sitting area, a "wet bar", but oddly no fridge, a "cool box" instead which only went down to 50F. Rather noisy central air and we had trouble getting heat in the bedroom. Fortunately there were heavy comforters on the beds. There was a double shower head...

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Helpful?
Thank Mary H
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your 4 star review of the Westin Chicago Northwest! We appreciate your feedback regarding central air and cooling boxes will take them into consideration for the future. We look forward to welcoming you back. Thank you

Columbia, South Carolina
Reviewed 29 November 2014

My wife and I have stayed at this hotel few times. It is especially good during our holiday visits back to the Chicago area as the hotel is not very full which equates to good rates. The hotel is the open atrium style that I do not see in newer hotels as you cannot book guests in air. At check...

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Helpful?
Thank Toddb62
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your feedback regarding your recent stay. It is feedback like this that we learn from and use to improve. We are glad your stay was pleasant and we hope to welcome you back soon.

Urbana, Illinois
Reviewed 19 November 2014

I've stayed over weekend for a conference which was taking place in this hotel. The staff was friendly, helpful and quick. The hotel feel extremely spacious inside, which is on on side nice, but it also feels very abandoned. Hotel was felt almost empty on Saturday evening. Rooms are nice and quiet. There's a bar and steak restaurant inside the...

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Helpful?
Thank Josef S
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back soon

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 

Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Region: United States > Illinois > DuPage County > Itasca
Price Range: $120 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
Reservation Options:
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin
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Questions & Answers

Here's what travellers have asked, with answers from Westin Chicago Northwest staff and other travellers.
3 questions
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Fresno, California
3 months ago
Redlands, California
4 months ago

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Questions? Get answers from Westin Chicago Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“a different hotel.... if you want to have a quiet night.”
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“Ask for top floor and lake view.”
 of 5 bubbles 146azim, 27 Oct 2016 | Read review
“Ask for a room that faces the ponds/ lakes. The views are really pretty in the morning.”
 of 5 bubbles Ladyvamp22, 24 Oct 2016 | Read review
“Pick one on a higher floor. Probably will have a better view than lower floors.”
 of 5 bubbles Countryboy001, 19 Oct 2016 | Read review
“There are rooms on the East that face the city and O'Hare”
 of 5 bubbles Bigterguy, 3 Oct 2016 | Read review
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