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Westin Chicago Northwest

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Westin Chicago Northwest
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479 Reviews from our TripAdvisor Community

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Showing 463: English reviews
Raleigh, NC
Reviewed 4 January 2015

Room on 8th floor on New Years Eve. Worried about noise but thankfully we did not hear much. We are SPG members so maybe that helped? There were several young people who were fairly loud but thankfully staying a few floors below us. Room had a refrigerator. Beds were comfortable and clean. Plenty of towels and even 1 bathrobe. Wifi...

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Helpful?
Thank NC5Travelers
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are glad your stay was an enjoyable one and your New Years Eve was a special one. We look forward to welcoming you back and hope 2015 is filled with prosperity and happiness for you

Reviewed 2 January 2015

My two sisters and I came to Illinois to visit friends and family and the Westin was the perfect place to stay ! We upgraded to one of their beautiful suites to make our stay even more roomy and luxurious. Also, their amenities like the pool and gym were located on the lower level. Appreciate this because it keeps the...

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Helpful?
Thank ZahaMustafa
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Than you for your five star review! We are glad your stay was an enjoyable one and we hope to welcome you and your sisters back again soon!

Princeton, New Jersey
Reviewed 23 December 2014

Hotel as such is very neat and clean, esp I liked the way they arranged stuff in my room. I couldn't get a King size, so was compromised with 2 Queen beds. + Location, was very near to my client office + Hospitality, be it @ reception or room service + Food, I ordered Specialty veg pizza from the bar...

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Helpful?
Thank Shankar R
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review. We have shared your comments with the department heads and staff and hope to have the opportunity to welcome you back again soon

Des Moines, Iowa
Reviewed 21 December 2014

Was in Chicago on a business trip and stayed at the Westin. A very nice place, was treated like a VIP the entire time I was there. I had forgotten my toothpaste, went to their little store and all they had were bigger over-priced tubes for $7. Inquired at the front desk for a toothpaste samplr and had 4 or...

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Helpful?
Thank Clete B
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review! We take guest feedback seriously and yours will be celebrated with the staff. We hope to welcome you back soon!

Pound, Wisconsin
Reviewed 19 December 2014 via mobile

Lunch at Benchmark in hotel ordered turkey club and Cuban panini. Good sandwiches, side salads and house chips. The aoli on the club sandwich had a lemony tang. The bucket of house chips is huge, enough for two people. The house made vinaigrette tasted very fresh. There is a Starbucks for a quick bite on the run. Rooms There was...

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Helpful?
Thank 59travelmom
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review. We have shared your kind comments regarding the food with the culinary staff. We take guest feedback seriously and yours will be celebrated with the staff!

Mountain View
Reviewed 18 December 2014

Room was clean and well kept, the bed and pillows are fantastic and instantly put one to sleep. The bathroom was very clean as well, however there was maintenance that could have been done on the plaster ceiling falling off in the shower and the double shower heads really needed a good soak in CLR to get the calcium build...

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Helpful?
Thank Terri M
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your 4 star review. We appreciate your comments and have shared them with the executive housekeeper and chief engineer. We hope to have the opportunity to welcome you back soon

Reviewed 18 December 2014

I tried to like this hotel and enjoy my 6 day stay, but problems kept appearing all the time. The hotel is in a decent location if you have a car. 30 minutes to downtown and close to many business parks in the area, as well as right near the major highways. Parking was easy and plentiful. The view of...

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1Thank StanStanStanStan
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

London, United Kingdom
Reviewed 9 December 2014

This hotel was good, but nothing special. The rooms were spacious. I did not get a chance to eat the room service, but the banquet food was good. The meeting space wasn't what I'd hoped it would be. A lot more pillars than I expected and the grand ballroom looked worn. The location was a little too remote from everything...

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Thank c0nferenceguru
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your review. Guest feedback is important to us and yours will be shared with the department heads. We hope your meeting was a successful one and hope to welcome you back soon

Chicago, Illinois
Reviewed 8 December 2014

I stayed at this Westin for what seemed like months on end during a recent work project. Although it's not close to anything close (i.e. shopping, restaurants, stores) it is a great property and has a big parking lot. The front desk staff is always nice (especially Pete) and I would definitely stay here again.

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Helpful?
Thank Shan T
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your 3 star review. We are pleased you enjoyed your stay and hope the work project went well. We look forward to welcoming you back the next time business brings you back!

chicago
Reviewed 1 December 2014

I have written reviews on this property before, but I want to shout out to Oksana and the team at the front end. We are always recognized by name, as Platinum SPG members, and welcomed as family. When ANY issue is encountered, the front end team responds immediately, stays engaged through resolution and follows up to assure our satisfaction. This...

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Helpful?
Thank hacker0124
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back soon

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 

Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Region: United States > Illinois > DuPage County > Itasca
Price Range: $128 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
Reservation Options:
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin
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Questions & Answers

Here's what travellers have asked, with answers from Westin Chicago Northwest staff and other travellers.
3 questions
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Fresno, California
6 months ago
Redlands, California
6 months ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free parking available.”
 of 5 bubbles galiej2016, 22 Jan 2017 | Read review
“Expensive, room charge may not include WIFI”
 of 5 bubbles I1876GJmaryc, 9 Jan 2017 | Read review
“Stay as high as possible since the room doors open into the atrium.”
 of 5 bubbles ChicagoSpaLover, 12 Dec 2016 | Read review
“No more Meggeen!”
 of 5 bubbles joneshai000, 6 Dec 2016 | Read review
“a different hotel.... if you want to have a quiet night.”
 of 5 bubbles roadtripper10, 9 Nov 2016 | Read review
5 of 5