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Holiday Inn Express Hotel & Suites

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Traveller (9)
Room & Suite (34)
Dining (6)
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Overview
  • Excellent50%
  • Very good33%
  • Average12%
  • Poor1%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Suites
2 Star Hotel
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Rooms
Jun. 10Jun. 11
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1 room, 2 adults, 0 children
Standard Room
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Reviews (105)
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LanguageEnglish
51
35
13
1
5
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All reviewswarm cinnamon rollsoff the highwayrooms are spaciousstayed one nightthe staff was friendly and helpfulhot and cold itemsrecommend this hotellocal restaurantsfront desk staffelevatorexitclerk
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11 - 15 of 105 reviews
Reviewed November 1, 2016 via mobile

Stopped here while traveling. Literally just off the exit. Check in was a breeze, price was right, and room was clean and comfortable. The staff was friendly and helpful. Nice park and local restaurants nearby. Will stay here again.

Thank Christismi
Reviewed September 10, 2016 via mobile

Very helpful.. directed us to local pizza joint that was wicked awesome .. Comfy beds, nice pillows, great towels .. Breakfast was hot, plentiful and early .. Best cinnamon buns anywhere everything was clean and well maintained .. TripAdvisor lists the facility as having a...More

Thank SpyderKumo
Reviewed August 29, 2016

Stayed here on the way to Michigan traveling from Kansas City on August 27th. We didn't know there was going to be a Craig Morgan concert happening the night we were staying. I'm a country fan but life has also changed, I've got 3 kids...More

Thank Boomkin
Reviewed July 4, 2016 via mobile

My family has stayed here several times in the past years and we've never had an issue....until this stay. I had reservation issues prior to even arriving. The Manager was supposed to check in to the problem and call me back, however he never did....More

Thank Jemoto3
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded July 20, 2016

Dear Jemoto3, Thank you for your feedback regarding your stay at Holiday Inn Express Jacksonville, IL. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk. However, we’re sorry we...More

Reviewed June 15, 2016

Customer Service is my business and I was impressed. Happy and motivated staff! The room was spotless! The breakfast fresh and delicious and we were able to get right back on the road. Mitch was helpful , friendly and courteous when we checked in. He...More

Thank Kelly M
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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Dry Cleaning
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Restaurant
Tennis Court
Details
Price range
US$102 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$102 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (9)
Room & Suite (34)
Dining (6)
Pool & Beach (4)
Questions & Answers
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Room Tips
"Choose another hotel!!!"
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"We were too tired to keep driving, they offered a room at the opposite end of the elevator ... was perfect..."
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"Get the top floor away from the ice machine and elevator."
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"On the first floor, the only area you might want to stay away from is the hallway leading to the swimming..."
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