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I had reserved a 2-bed suite for my family of 5. When we arrived at almost midnight, we checked into a standard room. I checked my reservation on my phone, and it had been changed. When I visited teh front desk, the clerk was not...More
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 8 July 2014
Thank you for choosing to stay at our hotel while in the Jacksonville area. We appreciate your business greatly. I'm sorry that there was some confusion with your reservation. I'm happy that you found our solution satisfactory. We try very hard to be the best...More
Check in staff was great, she actually seemed to enjoy what she was doing and ever though they had phones ringing and people waiting they were pretty quick with the process. The room was very clean and had everything I could need. The cookies are...More
Thank Thomas B
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 19 June 2014
Thank you for posting such a positive comment about your recent stay. We strive to provide excellent customer service to all of our guests. I'll let Lindsay know about your comments as well! We hope to see you on your next trip to the Jacksonville...More
The first review of a hotel is based on your experience booking and reserving it. I can tell you the booking of this hotel was easy and the booking agent was great. When misfortune occurred, we called immediately to see if we could cancel our...More
3 Thank kathy k
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 21 May 2014
My name is Michael Flynn. I am the General Manager of the Holiday Inn Express in Jacksonville, IL. I apologize sincerely for the misunderstanding that occurred with your team's reservations and subsequent cancellation. I cancelled personally all of your team's reservations on 5-19-14. I can...More
Stayed while visiting a college in the area. Their friendliness is really amazing. Supplied us with city maps, directions, good eats advice and local history for the area. It's really awesome to see such hospitality and truly nice people nowadays. Added bonus is the hotel...More
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 13 March 2014
Thank you so much for your fantastic comments! Our job is to make our guest have the best stay possible while they are here. We refer our guests to where we ,as local residents, like to eat, shop and visit. We love our community and...More
Was nice hotel to stay in. All the staff were very friendly. My room was nice and clean. Pool needs to be deeper but still nice to have indoors with it being cold outside. Would stay here again if passing through.More
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 10 March 2014
Thanks for staying with us during your recent trip to the Jacksonville area. We appreciate greatly your positive comments regarding our hotel. We try to exceed the expectations of our guests. We focus heavily on making our guests feel like they are at home during...More
US$96 - US$131 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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