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I travel in the US weekly and travel internationally 3-4 times per year and my experience at this location, from the time of making reservations through my departure, left my family and I with one of the worst hotel experiences in many years.
The holiday Inn Express and suites is a very nice hotel. The Staff was very polite and on top of everything. Lupe the hotel manager was outstanding. I travel weekly so the front desk staff is very important to me. Check in/out was quick and...More
Enjoyed our stay for Three Floyd's Dark Lord Day beer festival. The hotel staff was incredibly accommodating for our group. We were able to meet in the conference room on the evening before the festival to hang out for a few hours.
Staff was friendly...More
Adam was absolutely the best! After having such a long tiring day from life and work. Adam's pleasant demeanor and kind service was so much appreciated! Thank you so much Adam for being my husband and I most pleasant moment after our long day we...More
Pleasant hotel & staff, nice room, fairly comfortable bed -- pillows were poor, and the front desk had nothing firmer to provide to us. Breakfast was ok. As usual, we left a tip in the room for the housekeeping staff upon checkout. What I didn't...More
Thank Dana A
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago South LansingResponded September 18, 2017
Hi Dana A,
Thank you for taking the time in posting a review about our property on TripAdvisor. I appreciate the high rating you gave us in terms of location.
I am sorry, though, for the disappointments you had with the pillows. I have taken...More
While there are many of the major chain restaurants close by, we try to direct our guests toward unique places they would not find anywhere else, depending on the atmosphere and cuisine they are in the mood for. Without any... More
While there are many of the major chain restaurants close by, we try to direct our guests toward unique places they would not find anywhere else, depending on the atmosphere and cuisine they are in the mood for. Without any further information, I would not be able to say which restaurant is the "best" in general. We do like to hear our guests' feedback on our recommendations, and either continue or discontinue those recommendations based on the general consensus.