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Extended Stay America - Chicago - Lansing

153 reviews
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Traveller (9)
Room & Suite (14)
Dining (1)
Overview
  • Excellent43%
  • Very good13%
  • Average14%
  • Poor9%
  • Terrible21%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2.5 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (153)Write a Review
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62
21
22
15
33
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LanguageEnglish
62
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22
15
33
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All reviewsfull size refrigeratorroom was cleanhome away from homemicrowave ovencomforts of homeeasy access to the interstatehotel is excellentrecommend this hotel to anyonea great staylove this hotelthe entire stafffront desk clerkenjoyed my staykitchenetteerickaesanecessities
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1 - 5 of 153 reviews
A TripAdvisor Member
3
Reviewed 29 December 2017 via mobile

Upon arrival to this hotel on a Friday evening a long line was at the check in desk. I’m a patient person but after 6 hours of driving with my two dogs not an ideal situation. Desk clerk was friendly just terribly slow at checking...More

Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 31 December 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Hotel's Favourite
Reviewed 1 October 2017 via mobile

This hotel is excellent....Rooms are clean & spacious with all the necessities you need. Staff is very friendly & welcoming. Manager Jeanetta was very helpful with my business needs will definitely stay againMore

Thank MzNay76
Response from 00esa, General Manager at Extended Stay America - Chicago - LansingResponded 2 October 2017

Thank you so much for the wonderful review, most especially the kind comments about Jeanetta. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was such a pleasure serving you at Extended...More

Reviewed 27 November 2017

Came for a family visit. Room was nice very comfortable. I didnt want to go home. Would like a better selection of channels and breakfast. Other than that a really comfortable stay, the employees are really nice and friendly.More

Review collected in partnership with Extended Stay
Thank nelisab2017
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 28 November 2017

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We appreciate your suggestion and...More

Reviewed 26 November 2017

Was convenient and clean, liked that it had a apartment sized kitchen in it Bathroom was clean also. Front desk staff was nice, but the whole hotel has been smoked in and smelled horribly of cigarettes. Had a coffee area for the morning, but that...More

Thank gillianharris2017
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 27 November 2017

Thank you for your review. Although you liked the service provided by our Front Desk associates, we are sorry for the inconvenience you experienced due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas so...More

Reviewed 24 November 2017

The room was completely dirty toilette broken stains everywhere and then I was charged twice after leaving now fighting to get my money back. The beds had multiple stains on them as well as the walls and bath tubMore

Review collected in partnership with Extended Stay
Thank 829reginaldh
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 26 November 2017

Thank you for being our guest and for taking time to leave feedback. We apologize for the misunderstanding regarding your charges. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$84 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$84 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (9)
Room & Suite (14)
Dining (1)
Questions & Answers
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Call L
4 November 2015|
Answer
Response from Bill S | Reviewed this property |
I've stayed in worse. It's right off the Interstate. You will drive for food other than a great IHOP. The staff at the hotel was great. We didn't see any issues that would make us feel shakey. It's one of those things... More
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Room Tips
"Rooms on second floor is better in my opinion because of view and non smoking."
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"Choose another hotel!"
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"King size is the way to go"
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"pots pans, coffe maker ... available, just ask and they'll bring"
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