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All reviewsroom was cleana great stayhotel is excellentmy favorite placegranola barsthe young ladywasher and dryerenjoyed my stayfront desk clerkkitchenetteerickapeakgreetsfunctioningchicagonecessitiesmattresses
"The place overall is very dirty, the common areas definitely have not been cleaned in quite some time. They have slippery when wet signs at the base of the stairs like when someone mops, but definitely has not been in quite some time. My feet...More
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 4 weeks ago
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our...More
The front desk check in was great, Natashia was very friendly and helpful she double checked for a smoking room for me, but they didn't have one left. She told us where we could go to smoke late night in the back of the hotel....More
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded August 9, 2018
Thank you for evaluating your stay with us. We’re thrilled to know you were pleased with your well-equipped room and that the service provided by Natashia went a long way in making your stay so memorable. Please be assured that we will pass on your...More
The good: The staff are very friendly. They have a good pet policy if you’re traveling with a dog.
The not so good: the property desperately needs updating. The bed and linens are uncomfortable. The furniture is dinged up and old. There is literally no...More
Thank Kate J
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded August 14, 2018
Kate, although you were impressed with our friendly associates, we are sorry our hotel was not up to your expectations. Your feedback has been discussed with our Housekeeping and Maintenance team to be more diligent going forward. Also, your concerns will be shared with the...More
This place was awful and smelly. Room was un kept and nasty. Staff was great but this hotel was the worst. I could not get a refund. The free breakfast was dry oatmeal and granola bars. The lobby smelled like someone was smoking marjuania
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded July 17, 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
This motel is priced a little lower than competing motels in the area, and that is fair, because it is not an extravagent place. But the room I had was clean, and quiet (my first requirement). It did not have some of the minor amenities...More
Thank Steve R
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded July 9, 2018
Steve, thanks for returning back to Extended Stay America. We are delighted to know you liked our affordable value and that you liked your well-maintained room. Thank you once again for being our guest, and we look forward to seeing you again soon.
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those ...Moreguests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
I've stayed in worse. It's right off the Interstate. You will drive for food other than a great IHOP. The staff at the hotel was great. We didn't see any issues that would make us feel shakey. It's one of those things... More
I've stayed in worse. It's right off the Interstate. You will drive for food other than a great IHOP. The staff at the hotel was great. We didn't see any issues that would make us feel shakey. It's one of those things where you go 2 blocks and you're in a beautiful old neighborhood, go 2 blocks the other way and wonder if you'll be OK. Pretty typical for big cities unfortunately.
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"We were on the third floor and it was very quiet"