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This is one of the older style Residence Inns which have outside entrances, and your room is on either the first or second floor. So if you don't want to lug your suitcases up stairs, ask for a first floor. The insides have recently been...More
Response from Management36280, General Manager at Sonesta ES Suites Chicago - LombardResponded July 11, 2016
It is great to see you were able to join us for our complimentary Breakfast Buffet and Mix events in the evening. The Residence Inn Chicago Lombard is in the process of changing the breakfast buffet to add many more choices in the next month...More
We had family from Sweden and wanted to show them Chicago. The Residence Inn worked great for this purpose. We were able to get 3 rooms in the same building so we were close, but had our privacy. The breakfast room was a great place...More
Thank Jo-Ann G
Response from Management36280, Front Office Manager at Sonesta ES Suites Chicago - LombardResponded June 26, 2016
Thank you for taking the time to comment on your recent stay with us at the Residence Inn Chicago Lombard. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay....More
Trash and cigarette butts outside the door. The main clubhouse has overpowering scent from the food served. Very loud - probably OK for families who wanted to take advantage of pool and courts. Not recommended for business traveler who wants quiet to prepare for the...More
Thank A TripAdvisor Member
Response from Management36280, General Manager at Sonesta ES Suites Chicago - LombardResponded June 27, 2016
We understand how challenging it can be in summer with all of the families that travel to the area. We have shared your feedback with the appropriate departments on what we can do better moving forward. Thank you for your time!
The location was convenient to the highway and everywhere else my family needed to be. The rooms were clean and spacious.
The staff was all very friendly and helpful.
The complimentary breakfast is a nice option for those with busy schedules.
Response from Management36280, General Manager at Sonesta ES Suites Chicago - LombardResponded June 2, 2016
It is great to see you and your family had a great time while visiting the Lombard area. We hope to see you again at the Residence Inn Chicago Lombard.
We had a late check in and had no issues doing so; flight delayed, but it was awesome to go here and not have to deal with any issues at check in. The room was clean and pretty neat in its layout than other RIs...More
Response from Management36280, General Manager at Sonesta ES Suites Chicago - LombardResponded May 22, 2016
We are happy to have been able to accommodate your check-in request & to see you were able to enjoy our complimentary breakfast. Thank you for taking the time to share your experience at the Residence Inn Chicago Lombard.