I chose a wrong date in my reservation via a third party site and it was a non-redundable one. When I arrived, the lady at the front desk couldn’t find my reservation for the night and told me what happened. She was very patient, cool and helpful and agreed to cancel the reservation if I talk to the third party site and cancel it through them though it was a non-refundable reservation. She was able to find a room for me for that night. Also, the room was very clean and spacious and the amenities were amazing. Definitely recommend this hotel if you are near Shawnee forest area, Marion, IL.
We come and stay here quite often. Love this place. This last stay we stayed over a week and had to locate house keeping for towels and toilet paper. I asked for clean sheets. Got them but they were the wrong size. House keepers seemed really short staffed. The front desk lady Minga always treats us well. If we have a problem she tries her best to fix it. I have stayed at alot of hotels and Minga is the BEST front desk clerk ever. Honestly she is the only reason we stay there. She had great customer skills and Honestly as long as Minga is there I will stay and tell my friends to stay. Minga handles customers with issues regarding house keeping alot, and if house keeping doesn't do their jobs Minga get the blame and all the heat. She handles it very well. (I witnessed an encounter this past stay)…
We absolutely enjoyed our stay! Check in and check out were a breeze. Staff is very friendly and accommodating. The room was clean, bed was comfortable and the shower was hot with good pressure. We stayed 1 night after hiking at Fern Clyffe State Park, we were quite comfortable after a super long day. We would absolutely stay here again!
We only stayed here for one night for shelter from the dangerous winter storm road conditions. We were prepared to sleep anywhere that was warm. We were pleasantly surprised to find that for such a great value this place was extremely clean and the staff was amazing! One of the ladies helped shovel our vehicle out of being stuck in the parking lot (the snow was intense). She was so kind and upbeat. Bottom line, we would stay here again without any second thoughts.
Room was very spacious. 2 Queen beds. Nice & Clean. Enjoyed the big Frig & microwave area. Hot showers! Pet friendly too. Would definately return. Lite breakfast. Location was close to restaurants,gas, grocery.