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07/05/2017 08/05/2017
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    Country Inn & Suites By Carlson, Matteson

    950 Lake Superior Drive, Matteson, IL 60443
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    May 7
    May 8
    1 room, 2 adults, 0 children
    US$90
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    Traveller (35)
    Room & Suite (12)
    Pool & Beach (4)
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    Overview

    • Excellent40%
    • Very good19%
    • Average8%
    • Poor13%
    • Terrible18%
    2 days ago
    “Welcome home trip return”
    2 weeks ago
    “Nichole J”
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Room Service
    Fitness centre
    2.5 Star Hotel
    All hotel details
    Offers from Country Inn & Suites By Carlson, Matteson
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    Rooms
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (358)
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    11 - 15 of 358 reviews

    Reviewed 3 weeks ago

    The staff was helpful and friendly. The room and beds were comfortable. The breakfast was standard and delicious; we enjoyed the breakfast burrito especially. We were in a hurry to get on the road so took ours to go, and appreciated the provision of disposable...More

    Review collected in partnership with Country Inns & Suites By Carlson
    Thank HKmommy
    Response from MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson

    "Greetings from your home away from home Country". Thank you for your compliments about our hotel and the team. We are delighted to see that you enjoyed the hotel and our amenities. Please visit us again on your next trip to Chicago. Best wishes. Andy...More

    Reviewed 4 weeks ago

    Thieving staff, Items left in room was stolen by STAFF. It was less than an hour when I called the hotel after departure to report my items left behind, the door was cols ed and locked, so no one could have entered the room, other...More

    Review collected in partnership with Country Inns & Suites By Carlson
    Thank uty s
    Response from MgtTeam, Guest Relations Manager at Country Inn & Suites By Carlson, Matteson

    We are sorry to hear of your unsatisfactory experience . It is unfortunate when situations like this arise. We take every steps to ensure the security of our guests and there items. As addressed to you in our earlier correspondence, we do not hold responsibility...More

    Reviewed 16 March 2017

    If time permit itself I would definatley come back to this location. Glad we chose this hotel for our family overnight stay. From the time I walked up to the front desk Cary assisted us with all our needs. Even informed me of the different...More

    Review collected in partnership with Country Inns & Suites By Carlson
    Thank TheNaturalRelaxer
    Response from MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson

    Thank you for your review and great compliments for my colleagues Cary and Tracy. They were overjoyed to hear that their hard work was recognized. We are so glad to see that our team made your stay a memorable one. Come back and visit us...More

    Reviewed 11 March 2017

    It would have been a great stay if not for several little things that went wrong such as the pool, delay of hot water in the shower, ants and a not so little thing of a strange man banging on the door not once but...More

    Review collected in partnership with Country Inns & Suites By Carlson
    1  Thank Nvme2
    Response from MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson

    We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

    Reviewed 4 March 2017

    The staff was so friendly and accommodating. The hotel was very clean and so were the rooms. The beds were so comfortable I didnt want to get out of them. I would recommend this hotel to all of my family and friends. Thank You!

    Review collected in partnership with Country Inns & Suites By Carlson
    Thank Poohblue04
    Response from MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson

    Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed.We look forward to your next stay.

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Breakfast included
    • Meeting Rooms
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$86 - US$160 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    Photos
    Traveller (35)
    Room & Suite (12)
    Pool & Beach (4)
    Dining (2)
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    Questions & AnswersAsk a question
    Chynna72
    I have read some rather disappointing reviews saying how unkept and dirty the hotel was. Also some reviewers said the renovations were not complete and it looked like a total dump. Please give me some insight on this hotel.
    6 June 2015|
    Answer Show all 6 answers
    Response from francescamy | Reviewed this property |
    I have stayed at this property a few times. I haven't had any real issues. I noticed a couple minor housekeeping misses that I pointed out to them but nothing gross or severe (and I'm a germaphobe) . I haven't had a room... More
    2
    Votes
    Room Tips
    "don't matter what floor, just don't get a suite."
    Read review
    "Rooms are dirty"
    Read review
    "None if you want to sleep."
    Read review
    "Stayed on the 3rd floor"
    Read review