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We’ve stayed at the Holiday Inn Express Metropolis about a dozen times and previously wrote glowing reviews. This property went downhill dramatically on this stay. There was no breakfast available before closing time and we arrived well before that to find nothing but two bananas....More
Response from Vic M, General Manager at Holiday Inn Express Metropolis
Dear Fred H,
Thank you so much for posting your comments regarding your latest experience with us here in Metropolis. We are most grateful to welcome you back again.
I am sincerely sorry for the breakfast issue you experienced, I completely understand your frustration. I...More
The building itself is pretty basic and a little old (?), but the staff was friendly; it had a free breakfast that wasn't just bread, cereal, and fruit. Indoor swimming pool and hot tub, close to highway, soft beds.
Very clean well managed hotel. Lobby was nice and a guest business center provided although only 1 computer. Our room was very clean and well equipped. Very comfortable beds! Breakfast was good with several choices. Loved that it was pet friendly with a low charge...More
Liked the location of the hotel, not far off our route. Comfy beds, and liked the indoor pool and spa, except there was too much chlorine in both, burned my eyes and made me sneeze. Very informative staff, and accommodating. When we took showers to...More
We stayed here while by daughter did her scuba check-out dives. It is about 20 minutes to Mermet Springs. Easy location right off of I-24. Clean rooms. SUPER Staff. The air conditioning was not working in the 1st room we were in but they easily...More
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