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Hotel Arista at CityGate Centre

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Hotel Arista at CityGate Centre
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387 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Winfield, Illinois
Reviewed 6 days ago NEWvia mobile

My kids booked a suite for the weekend for me. This is my second year being honored like this..!!!! AMAZING EXPERIENCE!!!! Xavier (at the front desk) was very personable, professional, and accommodating to my various requests! My suite was beautiful, clean, and bright! Looking forward to visiting again in 2018! Thanks Xavier and Hotel Arista!!!

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Helpful?
Thank Joyce N
A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

We stayed here last night and it was fantastic! Beautiful clean rooms and excellent staff, especially Xavier at the front desk, who went above and beyond to make sure our stay was perfect! Will absolutely stay again next time life takes us to Naperville!

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Thank A TripAdvisor Member
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Thank you for posting your recent review. I am so glad to hear you enjoyed your recent stay with us and I am thrilled to hear you will be joining us next time your travels bring you to the Naperville area. Thank you for giving me the opportunity to congratulate Xavier on a job well done. It is always a...

Indianapolis, Indiana
Reviewed 2 weeks ago

We knew it would be a great stay when the Doorman, Senyo, greeted us. He reminded me of the kind of professional you would encounter at any great hotel in New York or London. Everything was easy. Getting a car load of luggage efficiently to our suite... no problem. Getting an additional roll away bed... no problem! We have stayed...

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Thank PrincessDebAnn
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear PrincessDebAnn Thank you for posting a recent review and thank you for giving me the opportunity to congratulate Senyo on a job well done. I hope your travels bring you back to the Naperville area and that you choose to stay with us again.

Dayton, Ohio
Reviewed 2 weeks ago

Exceptionally helpful and friendly staff, but wifi very poor. The staff are helpful and very friendly, but the wifi was very patchy, intermittent, and slow. Typical of many hotels now, their was no blanket, but only a heavy comforter. This means one has no mid-range blanket. So, one has to either warm the room a lot so that the sheet...

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Thank MCWSDA
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear MCWSDA Thank you for your recent review. I am so happy to hear the team was accommodating and friendly. I take great pride in hearing my team did a job well done. We are working on updating the wifi connection throughout the building and understand that this is required by all of today’s travelers. I am truly sorry for...

Chicago, Illinois
Reviewed 3 weeks ago

The hotel has an annual Breakfast With Santa. This was our first experience, and it was magical. The world they created with trains, crafts, etc. was wonderful. The staff went out of the way to make every part of our experience warm and welcoming.Our group of 14, ranging in age from 2 to 72, were all delighted. We will definitely...

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Thank jzolo2
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear jzolo2 I am so excited to hear that you enjoyed our annual Breakfast with Santa event. We have done this event over the last few years and look forward to hosting it again in December. We will have the date sent out sometime in the third quarter. We look forward to seeing you again at the end of the...

Chicago, Illinois
Reviewed 4 weeks ago

The staff went out of its way to accommodate everything!!!! I had dinner in Zorba's lounge and the staff came in, knowing I was running late, brought me my receipt and helped take care of transportation.

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Thank YSCOS
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear YSCOS I am so thrilled to hear that you enjoyed your recent stay with us. Thank you for posting a review and we hope that you decide to join us again when you are in the area!

Canton of Zurich, Switzerland
Reviewed 16 December 2016 via mobile

Stayed for two and a half weeks this December and truly enjoyed my stay. Facilities and the staff are exceptional, very convenient shuttle service. Will definitely return when ever visiting Naperville area.

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Thank Christos_Lanaras
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Christos_Lanaras I am thrilled to hear that you enjoyed your extended stay with us and am grateful that you took the time to post a review. Please let us know if there is any way that we can improve so that we can meet and hopefully exceed your expectations during your next stay. Thank you again!

Saint Charles, Illinois
Reviewed 24 November 2016 via mobile

We spent Thanksgiving eve at the Arista and were not disappointed! Dinner at Tap In was delicious. Their turkey burger is the best I've had in the western suburbs. Our room was very comfortable with every amenity we needed. Huge towels, comfy robes, TV in the bathroom mirror is cool. Enjoyed an excellent massage by Cheryl @ the spa. Ended...

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1Thank Valerie P
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Valeria P Thank you for taking the time to give feedback regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel! Thank you for giving me the opportunity to reward Cheryl for a job well done! On behalf of our entire staff here at the Hotel Arista, we thank you...

Hook, United Kingdom
Reviewed 24 November 2016

I spent two nights at the Arista in early October – my second visit to the hotel. Much the same as last time – a nice, well put together business hotel, very comfortable room. I had room service one evening and was away the next but the food delivered to my room was okay – nothing special. I also had...

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1Thank Battyw
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Battyw Thank you for taking the time to give feedback regarding your stay. I would love the opportunity to speak with you directly regarding your recent experience so I can gather more information as to what you ordered. If you have a moment and are willing to share any specifics on these items, it would greatly increase my ability...

Washington DC, District of Columbia
Reviewed 23 November 2016

I stayed at Hotel Arista as an out of town guest for a Naperville wedding and this hotel provided the most caring, high quality stay I've had in a hotel. Every single employee, from the man who took my bags upon arrival, to the front desk, the restaurant, even the woman who brought me tea in the morning, was respectful,...

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1Thank mjpeebs
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear mjpeebs Thank you for your compliments regarding your recent stay. I am so thrilled to hear that you enjoyed your stay and that we exceeded your expectations. I look forward to hearing comments like this and am so glad that you were able to experience all that Arista has to offer. I look forward to welcoming you back when...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center and two signature restaurants including SugarToad and CityGate Grille. ... more   less 

Additional Information about Hotel Arista at CityGate Centre

Address: 2139 CityGate Lane, Naperville, IL 60563
Region: United States > Illinois > Naperville
Price Range: $213 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Arista at CityGate Centre 4.5*
Number of rooms: 144
Reservation Options:
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Hotel Style:
#1 Family Hotel in Naperville
#1 Romantic Hotel in Naperville
#1 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Arista at CityGate Centre staff and other travellers.
3 questions
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Indianapolis, United States
over a year ago
Scotch Plains, New Jersey

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Questions? Get answers from Hotel Arista at CityGate Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider the Deluxe Corner King room”
 of 5 bubbles PrincessDebAnn, 3 Jan 2017 | Read review
“Corner suite is large with great views and high ceilings”
 of 5 bubbles BarbP36, 15 Nov 2016 | Read review
“Everyone in our party were very happy with their rooms.”
 of 5 bubbles pwcreations, 12 Sep 2016 | Read review
“Our room on the 12th floor was great!”
 of 5 bubbles grimesmag, 18 Aug 2016 | Read review
“11th floor has amazing views”
 of 5 bubbles tsimeone01, 25 Jul 2016 | Read review
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