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Chicago Marriott Naperville

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Chicago Marriott Naperville
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390 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Zurich, Switzerland
Reviewed 20 May 2016 via mobile

This hotel is a clean comfortable hotel. Free wifi and a good gym. The service and responses I received from staff was so helpful and friendly at all times. I can recommend the omelettes from the omelette station, made to order they are included in the breakfast buffet. Taxis can be booked to travel into downtown Chicago, the airport or...

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Helpful?
Thank Anna B
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that you enjoyed your stay. I hope you had an opportunity to utilize some of the amenities we offer at the hotel. I have passed along your positive comments to the Food and Beverage team on your morning breakfast options. Thank you...

Chicago, Illinois
Reviewed 19 May 2016

I stayed at this Marriott two nights for a conference. The room was lovely. The staff was great. They set up the conferences for a lot of different events during those three days, they also took care of those of us with special dietary needs. Everything was clean and easy. I also liked that they converted some of the men's...

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Helpful?
Thank susancar0l13
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest Thank you for the positive comments on your stay with us. I am happy to hear how we provided exceptional service during your stay. We try to make everyone feel at home during there stay with us and I hope it showed during your stay. Although you were here for a conference I hope you had an opportunity...

Dawsonville, Georgia
Reviewed 19 May 2016

We stayed at the Chicago Marriott Naperville to attend a wedding. We received the special rate which was good. One of us is a Marriott Gold member and usually receives a room upgrade, which did not happen this time. The room we got looked over a rooftop and the dumpsters. We heard to garbage trucks in the morning. The rooms...

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Helpful?
Thank Zakasana
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am sorry that we were not able to get you an upgraded room. Their are times we are not able to accomadate those upgrades. we take great pride in the service we provide our guest and I hope it showed during your stay. Thank you again...

Stow, Ohio, United States
Reviewed 17 May 2016

In town for a convention, I didn't want to brave the cold so my companion and I decided to eat at the restaurant inside the hotel. I ordered the salmon with risotto, which was amazing! My companion is a vegetarian and ordered the mushroom napoleon, equally fabulous. While my stay was unremarkable (which is a good thing!), I'm still dreaming...

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Helpful?
Thank Lana K
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the positive comments on eating at our restaurant. I have shared those comments with our food and beverage team. I hope you enjoyed the other parts of your stay and we look forward to your next visit with us.

Chicago, Illinois
Reviewed 15 May 2016

Rooms were clean and spacious. The bathroom looked recently updated. There is a Starbucks in the lobby and a good restaurant for breakfast My husband had the buffet and said it was really good. It didn't look like the usual fare at a buffet. It looked freshly made. I had yogurt parfait and it was good. Conference set-up is so-so....

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Helpful?
Thank Monet2011
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how you enjoyed your time at the conference. I have passed along your positive comments to the food and beverage team on how your husband enjoyed the buffet. I am also happy to hear that you enjoyed your yogurt parfait. I do...

Dayton, Ohio
Reviewed 10 May 2016

Staying here just reinforced all the reasons I'm in love with the brand; the modern building, my large and well accomodated room (especially the showers, I swear this is a Marriott thing), and my "Continental" breakfast each morning (if only all continental breakfasts could be so exquisite). Without question this is where I'm staying during my project next month.

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Helpful?
Thank Justin A
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am glad you were able to enjoy the amenities of the room. I have also passed along your positive comments to the food and beverage team. We look forward to having you back in the future and thank you again for the comments.

Elm Grove
Reviewed 9 May 2016

Stayed at this hotel for a nite because we had a meeting to get our documents for a trip we are taking to Italy with Coopershawk. The meeting was at Coopershawk which is only a couple of blocks from the hotel. The hotel upgraded us to a suite because we were celebrating our anniversary early. The front desk staff were...

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Helpful?
Thank BarbaraS40
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the positive comments you had during your stay with us. We try to make all of our guest feel at home during their stay and I glad it showed during your recent stay with us. I also hope you had a wonderful anniversary during your trip with us. We take great pride in...

Grand Rapids, Michigan
Reviewed 4 May 2016

I spent a long weekend attending a conference at which there were about 500 attendees. The bed was comfortable and the staff was friendly. But breakfast was not provided as part of the conference and there was no coffee maker in the room. Why no coffee maker? I suspect because it would compete with the Starbucks in the lobby. But...

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Helpful?
Thank n0tapickyeater
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I want to first say that I am happy you enjoyed the comforts of your room and that the staff was friendly. I want to say how sorry I am that you experienced so many issues when ordering food at our hotel. We take great pride in...

McLean, Virginia
Reviewed 13 April 2016

Great value for the money. Very helpful front desk. The king room (seemed newly redone) on the 6th floor was nicely arranged, but a bit small (no chair except desk chair). Super comfortable bed with nice linens, nice bathroom, but only a shower. Had a real business or events feel. Loved the Starbucks in the lobby. Had delicious chips with...

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Helpful?
Thank TJGB1418
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We take great pride in the service we provide our guest and I am happy it showed during your stay. I am glad you had a comfortable sleep with our new bedding. I have also passed along your comments to the food and beverage team on the...

Bloomfield Hills, Michigan
Reviewed 8 April 2016

This is a new property as of 2014. The staff couldn't have been any more helpful on several occasions. When there was a problem with us making coffee in the room they got coffee for us. They were great at helping us find our way around in this area.

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Helpful?
Thank HyattHilton
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We want all of our guest to feel at home during their stay and I am happy it showed during your trip. I am also happy to hear how we were able to get you your much needed coffee for you. I hope you were able to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: $170 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Family Hotel in Naperville
#5 Romantic Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
4 questions
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the mini fridge before check in”
 of 5 bubbles JenniferC811, 23 Jan 2017 | Read review
“Corner room”
 of 5 bubbles shenas2014, 31 Oct 2016 | Read review
“ask for room away from elevators”
 of 5 bubbles 212philr, 24 Oct 2016 | Read review
“Request a room that faces any direction other than the highway”
 of 5 bubbles GoesByTrain, 4 Oct 2016 | Read review
“Room service was excellent”
 of 5 bubbles AliceK976, 28 Sep 2016 | Read review
5 of 5