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WELCOME to the "NEWLY RENOVATED" Best Western! We are new from floor to ceiling! We are still the affordable alternative in Naperville without sacrificing any of the amenities that you are a custom to! Staying here means, having a super clean room with a super friendly front desk staff...
All reviewsdonutsroom was cleanstay there againthe breakfast areayogurtlocation is greatplace to sleepchicago areacontinental breakfaststaff was very friendlyfridge and microwavea great place to stayfront desk staffking roomnice stayvery nice hotelbusiness trip
The rooms & halls are beautiful! The breakfast was full of lots of options! My in-laws had a dog with them & were given a room with an exterior door & laminate flooring, which was nice for them to not have to worry about ruining...More
Thank Heather P
Response from Joy P, Manager at Best Western Naperville InnResponded yesterday
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a...More
This is the second time we have stayed here and it is done being renovated and is very clean. The free breakfast was definitely delicious and appealing especially with the fresh flowers on every table.More
Thank Janet S
Response from Nerissa M, Guest Relations Manager at Best Western Naperville InnResponded May 25, 2018
We are thankful for your awesome comment and great details of your experience with us.Your compliment to our yummy breakfast means a lot to us! It is so rewarding to hear that we were able to give you a five star experience and...More
This hotel has very small beds and they are very uncomfortable. The air-conditioning did not work and was not fixed. We we're informed that they would check for another room to move us to but never got word back about the issue until we were...More
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Response from Joy P, Director of Sales at Best Western Naperville InnResponded 3 days ago
We are sincerely sorry you feel this way. We sent a maintance man and our general Manager went to your room and you denied them access and said the A/C was then fine. We emailed you yesterday after recieving a low score review from you...More
We stayed here recently for a special event. Our room was clean and the recent renovations were very nice. The staff was super friendly. The breakfast was great with a good mix of options. My daughter loved the strawberry waffle option! The ladies who kept...More
Response from Joy P, Director of Sales at Best Western Naperville InnResponded 4 days ago
Thank You for your positive and thorough review. We really are happy that you had such a good time. It is our intention that everyone will enjoy their time when they are here. We work hard to provide positive customer service, clean rooms and a...More
First stay in Naperville, the hotel was great. Convenient location, clean and quiet throughout the weekend. Breakfast worked just fine in the morning and overall pleasant stay. I would stay again for sure.More
1 Thank Chris C
Response from Nerissa M, Guest Relations Manager at Best Western Naperville InnResponded 3 weeks ago
Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time...More