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Best Western Naperville Inn

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Traveller (29)
Room & Suite (77)
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Overview
  • Excellent50%
  • Very good30%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“donuts”(17 reviews)
“room was clean”(27 reviews)
“stay there again”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Fitness centre
Multilingual Staff
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Naperville Inn
Special Offer: BOOK DIRECT & SAVE
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Offers from Best Western Naperville Inn
Special Offer: BOOK DIRECT & SAVE
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (500)
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Traveller rating
233
147
61
27
16
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233
147
61
27
16
Show reviews that mention
All reviewsdonutsroom was cleanstay there againthe breakfast areayogurtplace to sleeplocation is greatchicago areafree breakfastfridge and microwavea great place to stayfront desk staffking roomvery nice hotelnice staystaff was friendlybusiness trip
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91 - 95 of 484 reviews
Reviewed May 24, 2017

Stayed here one night and they were under renovation but our rooms were all done and very nice. The renovations did not bother us. Breakfast was great. Free WiFi available. Convenient location to many restaurants, etc.

Thank Janet S
Response from Syed T, Guest Relations Manager at Best Western Naperville InnResponded May 25, 2017

Dear Janet S, Thank you so much for your compliments to our breakfast options and service. I'm so glad that our renovations did not interfere with your stay and that you enjoyed your experience in accommodations and service. We look forward to serving you again!

Reviewed May 15, 2017 via mobile

Thank goodness I only had to stay one night. The first room we checked in to wreaked of smoke and we asked to get another room. This room also smelled like smoke but not nearly as bad as the first room. We had a room...More

1  Thank IaShopperGirl
Response from Syed T, Guest Relations Manager at Best Western Naperville InnResponded May 16, 2017

Dear IaShopperGirl, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers...More

Reviewed May 15, 2017

Decent hotel. I'm pretty easy to please. However I was placed in a smoking room and the construction during my stay was pretty crazy. The makeover in progress looks good but it was a pain to walk through all the dust. Also please make smoking...More

Review collected in partnership with Best Western
Thank davidgO7620NV
Response from Syed T, Guest Relations Manager at Best Western Naperville InnResponded May 26, 2017

Dear davidgO7620NV, Thank you for taking the time to write this review and share your experience. I am so sorry for the inconveniences that you experienced due to the ongoing construction and renovation process going on in our hotel. I hope you’ll return to see...More

Reviewed May 12, 2017

When I checked in they told me there is only smoking room available, I got shocked at the beginning, they took me in the room and was smelling so bad. Then the manager Syed gave me another room. I appreciate that.More

Review collected in partnership with Best Western
Thank miki_al
Response from Syed T, Guest Relations Manager at Best Western Naperville InnResponded May 15, 2017

Dear miki_al, Thank you for taking the time to write this review and share your experience. We want to apologize for the bad smelled hat you experienced, though we are very pleased to hear that our staff was able to make sure that it was...More

Reviewed May 8, 2017

We stayed at this hotel for one night visiting family in Naperville. The staff member at check-in was friendly and helpful. Although the hotel is currently going through renovations, the hotel was upfront and apologetic and we were not at all affected by the renovations....More

Thank John L
Response from Syed T, Director of Sales at Best Western Naperville InnResponded May 9, 2017

Hello John, Thank You for leaving a review. I appreciate that you were so understanding about the renovations. We promise that at the end of these renovations you will love the results!! Please do join us again on your next trip to Naperville!

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$79 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Naperville
#2 Romantic Hotel in Naperville
#3 Business Hotel in Naperville
#6 Family Hotel in Naperville
Room types
Non-Smoking Rooms, Smoking rooms available, Family Rooms
Details
Price range
US$79 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Naperville
#2 Romantic Hotel in Naperville
#3 Business Hotel in Naperville
#6 Family Hotel in Naperville
Room types
Non-Smoking Rooms, Smoking rooms available, Family Rooms
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Traveller (29)
Room & Suite (77)
Dining (23)
Questions & Answers
Ask a question
Katie P
January 9, 2018|
AnswerShow all 3 answers
Response from Joy P | Property representative |
Thank you for your question. We do have limited rollaway beds, and can be requested based on availability.
0
Votes
Fajir A
May 29, 2016|
AnswerShow all 7 answers
Response from Joy P | Property representative |
Our minimum age for check in is 21 years old. Thank You for asking.
0
Votes
Pam D
November 9, 2015|
AnswerShow all 6 answers
Response from Joy P | Property representative |
Thank You ver much for consideration but , Sorry We Do not have Shuttle. Thanks Syed
0
Votes
Room Tips
"call ahead to get a non smoking room if you are going to check in late."
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"Like being on second floor always, Very quiet halls"
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"Unless the issues have been addressed, do not stay in Room 202. Rooms in the back of the hotel are quieter."
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"At the risk of sounding petty, my advice in choosing a good room is to go to another hotel in the area."
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