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All reviewsthe concierge loungefront deskcoffee shopparking garageacross the streetfull service hotelillinois state universityattached garageisu campuscollege townpresidential suitetrain tracksrooms are spaciouswedding receptioncovered walkwayevery weekdecent hotel
Beautiful hotel and great place to stay, and mike o’connor was especially good at the front desk when we had confusion with our reservation and had to cut it a day short because of circumstances outside of our control they were gracious and helpful and...More
Response from Jenna D, Public Relations Manager at Bloomington-Normal Marriott Hotel & Conference CenterResponded 2 weeks ago
Thank you for reviewing your recent stay at the Bloomington-Normal Marriott. We appreciate your feedback and will pass the compliment along to Mr. O'Connor. We hope to see you back!
We got a pretty good rate. (Thanks AAA!) the hotel was clean and smelled fresh. The front desk and everyone was very nice and polite. The room was clean and comfortable, but for a Marriott I was expecting a bit more?
There was gum, or...More
Response from Justin N, General Manager at Bloomington-Normal Marriott Hotel & Conference CenterResponded May 7, 2018
Thank you very much for your feedback which we have shared with our leadership team. We are sorry to learn that your parking experience was disappointing. It is always disheartening to learn we were unable to provide our guests with an exceptional experience. We would...More
I am a Marriott gold member and I will not return to this hotel. The room was clean, though the hallways left a lot to be desired. The refrigerator rattled throughout the night. The concierge floor was closed but I was given a breakfast voucher...More
Thank Brian S
Response from Justin N, General Manager at Bloomington-Normal Marriott Hotel & Conference CenterResponded May 8, 2018
We appreciate your feedback and are disappointed to hear your experience did not meet your expectations. We would welcome the opportunity to speak with you further in regards to the challenges you mentioned. Please contact the hotel directly and ask for Rory Flot, AGM.
Every staff member, including the sole person who ran the coffee bar in the lobby, was so polite, and genuinely so. Everyone was helpful, and help was readily available when needed.
The food was delicious, although the restaurant wait times seemed to be a little...More
Thank Nicole L
Response from Justin N, General Manager at Bloomington-Normal Marriott Hotel & Conference CenterResponded April 23, 2018
Thank you for sharing your feedback regarding your recent stay and for selecting the Marriott Bloomington-Normal Hotel as your destination. We greatly appreciate your valuable feedback and the opportunity to understand what our guests enjoy most about the property. We look forward to welcoming you...More
We had a wonderful experience in Normal, IL and it everything to do with the Bloomington-Normal Hotel stay! Everyone we encountered at this facility was so nice and professional! I want to make a special shout out to Abraham. He made sure that our every...More
Thank cathleen c
Response from Justin N, General Manager at Bloomington-Normal Marriott Hotel & Conference CenterResponded April 11, 2018
Thank you for your kind words. We know you have choices when travelling to Central Illinois are we are delighted to know you enjoyed your time with us. We will personally recognize Abraham at our next associate event, he is a tremendous asset to the...More
Response from Biglifenow | Reviewed this property |
Thank you for your question. Please call 309-862-9000. I called them on your behalf and explained your situation. Ask for a manager to assist you. The first manager to request is Quinton "Quint". The other... More
Thank you for your question. Please call 309-862-9000. I called them on your behalf and explained your situation. Ask for a manager to assist you. The first manager to request is Quinton "Quint". The other managers are John and Steve. I trust this information is helpful. Safe travels!!