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Bloomington-Normal Marriott Hotel & Conference Center

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#3 of 11 Hotels in Normal
Certificate of Excellence
GreenLeadersSilver level
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Bloomington-Normal Marriott Hotel & Conference Center
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351 Reviews from our TripAdvisor Community

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Showing 345: English reviews
Memphis, Tennessee
Reviewed 18 December 2014

The hotel was very nice, the room was very nice. The employee that handled our reservation when we arrived left something to be desired. When I made the reservation on the phone, they kindly upgraded us to the concierge level, and also told us that there was a complimentary breakfast which was great. (The service at the restaurant was pretty...

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Helpful?
1Thank sab2215
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review. I will find out more of who checked you out and did not offer a later departure time for you. When available we always do this so I am not sure what happened, but we will address this in training immediately. Sincerely, Jeff P General Manager

Glenview, Illinois, United States
Reviewed 12 December 2014

This hotel is so convenient to Illinois State University. It is our hotel-of-choice when we visit our daughter. The rooms are very comfortable. Nicely appointed, clean, spacious. The staff is fantastic. Everyone makes a point of making eye contact, smiling and greeting guests. Really. Whoever is in charge of training staff: you are doing a great job. But where this...

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Helpful?
4Thank Julie T
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the review and the nice note on Katie. I will investigate immediately why the staff was not prepared to be busy and make sure we have the proper proceddures in place moving forward. Sincerely, Jeff P General Manager

Chicago, Illinois, United States
Reviewed 1 December 2014

My wife and traveled to Bloomington- Normal for my niece's wedding. We arrived at the Hotels, was greeted promptly and check in with no problem. Upon entering the room we were pleasantly surrprise with how nice the accomadation were. We had ordered extra pillows and towels and our request was fullfill. My niece had dinner rehearsal on Thursday evening in...

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Helpful?
2Thank 902Jose_R
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your response. Weddings are one of our specialties here and the entire staff loves making these days memorable. Hopefully we will get a chance to host you and your family again. Sincerely, Jeff P General Manager

Chicago, Illinois
Reviewed 30 November 2014

Well, the sheets on my bed smelled like that. As did the rest of the bedding: pillows, bedcover, etc. My request for fresh linens was honored with, guess what? Slightly less bad smelling linens. I can't remember anything else about the hotel when the sheets smell like oily, unwashed hair. :(.

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1Thank JJ H
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for letting us know about your sheets - this is the first time we have ever had this complaint and we will look into process to make sure this does not happen again in the future. Sincerely, Jeff P General Manager

Toronto, Canada
Reviewed 19 November 2014

Room - great! Well laid, comfy bed, big bathroom but the products are a little on the musky scented side, so not ideal for some ladies. The closet is big with lots of hangers. The food counter is not ideal - it has a microwave with a coffee/tea box and maker, but no shelf room, so unless you are using...

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Helpful?
2Thank pebblelake
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thanks for the detailed notes from your stay. By the looks of the number of reviews you have you can tell that you are a frequent traveler. I'm glad you enjoyed your stay and hopefully we will see you again in the near future. Sincerely, Jeff P General Manager

Springfield, Illinois
Reviewed 5 November 2014

I've stayed here several times and attended multiple conferences as well. The hotel staff is always incredibly nice and accommodating - I've never experienced the slightest problem while staying here. The event spaces are enormous and very well maintained, making even boring conferences a pleasant experience.

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Helpful?
1Thank homelessmuppet
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the kind words. It is great to have the recognition for our sustainability practices - often times these are not noticed by many of our guest. We continue to push the envelope in new ways to lessen our footprint and increase service to our guest. Sincerely, Jeff P General Manager

New York City, New York
Reviewed 31 October 2014 via mobile

Really nice property, good concierge (except a little smelly), great gym and good restaurant. Nice staff. Near some really good restaurant. However, the 2am and 5am trains come in and are loud....both woke me up and several other guest complained about it.

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1Thank avidtraveler1976
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for recognizing our staff and our restaurant. I'm sorry the train noise was bothersome. The town is working hard to make our town a noise free zone and with the many upgrades to the local railroad we are hopefull by this time next year we will have that designation. Sincerely, Jeff P General Manager

washington
Reviewed 30 October 2014

What a pleasure it was to arrive on a dark and stormy night😄. On a long trip of some fairly dismal hotels, our luck changed at this Marriott. The staff is wonderfully attentive, the room spacious and well appointed, and the bed was a marvel of comfort. Our only regret is that we only had an overnight stay. This hotel...

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Helpful?
Thank pattyann65
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

I am glad the hotel met and exceeded your expectations. I hope your travels bring you back to Normal IL again in the near future. Sincerely, Jeff P General Manager

Warrensburg, Missouri
Reviewed 26 October 2014

The staff here are great. Kayleigh and Lashone were extremely helpful. My husband became ill needed some help. Kayleigh and Lashone went above and beyond to provide assistance. I had to travel to help him and they provided everything we needed. Thanks

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Helpful?
Thank greife53
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for taking the time to recognize Kayleigh and Lashone. Going above and beyond to make our guest stay is truly a passion of both of these fine associates. I will be sure to acknowledge both of them among their peers. Sincerely, Jeff P General Manager

Rolling Meadows, Illinois
Reviewed 16 October 2014

Room cost $140 a night. Charged additional $8 to park and $12.95 WiFi. One bar of soap in the room to use between shower & hand washing. A half roll of toilet tissue, no spare in room. Food expensive.

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2Thank Mona T
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

My apologies for there not being a back up roll of toilet paper in the room that is not our standard and was missed by our housekeeper. We do offer complimentary wifi in the lobby if so desired. The soap is now one bar in the bathroom and a shower gel on the counter instead of a second bar in...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The only AAA Four Diamond Hotel between Chicago and St. Louis. We have two concierge floors with a private lounge for your most important clients. Four Diamond service as only Marriott and John Q. Hammons can provide and a location directly between uptown Normal and Illinois State University. We are also within walking distance of the Amtrak station. The only hotel in town to provide covered parking and a skywalk from the town's adjoining garage. ... more   less 

Additional Information about Bloomington-Normal Marriott Hotel & Conference Center

Address: 201 Broadway, Normal, Bloomington-Normal, IL 61761-3200
Region: United States > Illinois > Bloomington-Normal > Normal
Price Range: $172 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bloomington-Normal Marriott Hotel & Conference Center 3.5*
Number of rooms: 228
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Also Known As:
Bloomington - Normal Marriott Hotel And Conference Center
Bloomington - Normal Marriott Hotel Normal
Bloomington-Normal Marriott Hotel & Conference Center IL
Hotel Style:
#2 Green Hotel in Normal
#4 Family Hotel in Normal
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Questions & Answers

Here's what travellers have asked, with answers from Bloomington-Normal Marriott Hotel & Conference Center staff and other travellers.
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Questions? Get answers from Bloomington-Normal Marriott Hotel & Conference Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side rooms might be loud for those not used to train traffic.”
 of 5 bubbles K8673JZbrucew, 10 Feb 2017 | Read review
“We just happened to be there the same weekend as the State Cheer Championship. It was enthusiastic.”
 of 5 bubbles KevinB106, 9 Feb 2017 | Read review
“The view from some rooms on the 5th floor is obscured due to HVAC equipment placement.”
 of 5 bubbles JJP1980, 17 Oct 2016 | Read review
“Got a discount through the conference we went to and included parking.”
 of 5 bubbles sweet_becaj, 24 Jun 2016 | Read review
“High floor”
 of 5 bubbles Klondike50, 13 May 2016 | Read review
5 of 5