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Sheraton Chicago Northbrook Hotel

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Sheraton Chicago Northbrook Hotel
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210 Reviews from our TripAdvisor Community

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Showing 200: English reviews
Charleston, Illinois
Reviewed 28 June 2015

We were in town for a concert at Ravinia Park. Nicole and Darin at the front desk were extremely helpful. Gave us tips about the area and getting to the concert venue and then offered the hotel shuttle to transport us (available for sign up on first come, first serve). Joel, who drove us, could not have been more accommodating....

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Helpful?
Thank HanksYanks
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To our valued guest, Thank you for taking the time to give us such a wonderful review about your recent stay here at the Sheraton Chicago Northbrook. I am very pleased you enjoyed your interactions with our staff, I will definitely pass along your kind words. We are located near Ravinia, as well as many other attractions such as the...

Delft, The Netherlands
Reviewed 23 June 2015

On the whole it's pretty good, the bed and rooms are good, the food is pretty good. The only things that bugged me a little were the elevator is incredibly slow, and one of the two is often out of order. Also I had two mishaps with the shuttle, booking it and them either forgetting or leaving early and without...

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Helpful?
Thank MattyboyLeiden
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you so much for your feedback. I have addressed your review with our Front Office team and Food and Beverage staff so that they are aware of the issues and can work towards eliminating them for future stays.

Columbus, OH
Reviewed 23 June 2015

This hotel is conveniently located with shuttle service to nearby businesses. The rooms have comfortable beds with bedside chargers. The staff are friendly and willing to help in any way possible. There are a few local restaurants and shopping that you can walk to. I stay here frequently for work and will continue to do so.

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Thank jean43231
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you so much for your review and continued stay with us here at the Sheraton Chicago Northbrook. Safe travels!

Reviewed 17 June 2015 via mobile

Came to a weeding, and stay here for the weekend, is in the suburbs, is an average hotel, i do think is overpriced, no breakfast included, Rooms and bathroom are clean and nice. There is not shuttle to the airport, even than airport is around 12 miles away. We use Uber, for instance to the airport was about 14 $.

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Thank Racl07
Budapest, Hungary
Reviewed 14 June 2015 via mobile

One of the best hotel I ever stayed. They staffs were super friendly and they had a pleasant surprise to my wife's birthday. The shuttle service is excellent. Food , bar the taps all were fantastic . Will defiantly recommend for some one who would like to go to Northbrook any time.

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Thank HarisPatrick
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Hello Haris, Thank you so much for your review and recommendation! We wish your wife a very Happy Birthday!

San Francisco, California
Reviewed 13 June 2015

Recently stayed 1 night - would recommend. Check-in was extremely efficient and staff my entire stay was extremely friendly, welcoming, and helpful. Rooms are what you would expect - nice, clean, quiet. Slept like a baby. I had access to the Club Room so had access to afternoon snacks + morning breakfast. Nice spread with food and beverages. It was...

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Helpful?
Thank David H
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Hi David and thank you for your review. It is great to hear that you had a pleasant stay with us. Guest Satisfaction is our top priority and we have been consistantly ranked in the top 10% of Sheraton's nationwide. Please let us know when you are returning to Northbrook and if there is anything we can do to guarantee...

Atlanta, Georgia
Reviewed 7 June 2015 via mobile

The front desk staff were VERY friendly and welcoming. Pia, front desk agent, was awesome. The club lounge was also very nice and had lots of options. It was a great place to spend the weekend. The rooms were nice and clean. My only negative would be the AC unit. They are the below the window exterior units and they...

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Helpful?
Thank Ali D
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you so much for your review Ali, We appreciate your feedback and I have addressed the A/C noise issues with our Maintenance Department. I hope to see you back again soon!

Reviewed 4 June 2015 via mobile

The staff goes above and beyond to make your stay worth it. Would recommend this hotel always. The rooms are kept and the hotel us extremely clean and kept up well. Food is very good. There is transportation if needed as well as computers at your disposal and 24 hour Internet. He grounds are kept up even when there is...

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Thank Dragonfly1949
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you so much for your review. We take pride in our hotel and appreciate your kind words and hope to have you stay with us again!

Washington
Reviewed 4 June 2015

The location was perfect. The bar closed at eleven which is ok if you just stayed in but if you went out and wanted a night cap you were sol. The front desk was very friendly and helpful especially with directions. The road to the Hotel was under construction and was a total nightmare during the workday. Water for SPG...

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Helpful?
Thank Noahbean2002
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you for your review and I'm sorry that you were not 100% satisfied with your recent stay. The road construction east of the hotel has definitely been long and tedious but it is finally almost done and less of a burden. Unfortunately we only offer complimentary water upon check in but additional beverages can be purchased from our Essentials...

Amsterdam, The Netherlands
Reviewed 27 May 2015 via mobile

I stayed here for one night. The room was quiet and the bed was comfy. Bathroom was okay but nothing special. The service is friendly and they have a shuttle bus service that I could use for going to my company. All in all I would rate this as a 3 star hotel not worth $159 a night

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1Thank Eric S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 

Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Road, Northbrook, IL 60062
Region: United States > Illinois > Northbrook
Price Range: $155 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
Number of rooms: 161
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Chicago Northbrook Hotel staff and other travellers.
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Questions? Get answers from Sheraton Chicago Northbrook Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The first floor ask for. Rooms I think.. 101-115!”
 of 5 bubbles Keithrube1, 23 Feb 2017 | Read review
“Skip the elevator and choose a first floor room. Also close to the gym.”
  • Photo credit:
 of 5 bubbles orlandorand, 23 Feb 2017 | Read review
“Don't stay at this hotel.”
 of 5 bubbles Jujulps, 21 Nov 2016 | Read review
“I was in the best and was told the rooms were the same, I just was on the fifth floor'. GET A BRENT BURGER!!!”
 of 5 bubbles DocFeelgoodesOil, 16 Aug 2016 | Read review
“Loved the fifth floor but that's Club Lounge.”
 of 5 bubbles Tafirula, 20 Jul 2016 | Read review
5 of 5