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Doubletree Hotel Chicago Oak Brook

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Doubletree Hotel Chicago Oak Brook
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893 Reviews from our TripAdvisor Community

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Showing 881: English reviews
Oakbrook, United States
Reviewed 6 June 2016

the front desk staff was very rude. I walked up to check in and they just looked at me. I had to ask could someone check me in. The hotel lobby is beautiful. there was no place for me to park my SUV. My room was right next to the stairwell and they told me there was no where else...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Bridget M
Miri L, on behalf of the staff at Doubletree Hotel Chicago Oak Brook, responded to this review

Dear Bridget M Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about...

Reviewed 6 June 2016

this hotel has many good characteristics. however the pool should be improved. furthermore the quality of the breakfast may be improved. Unfortunately there is no lounge. Most of the staff is very pleasant and helpful

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank soldanof
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Thank you for the feedback. Please shoot me an email and let me know what else you would like to see on our breakfast buffet. We have added smoked salmon and gone to freshly baked bagels delivered daily as well as adding a number of other items, including meats for our international travelers. We feature two egg dishes, two potato...

Jersey City, New Jersey
Reviewed 2 June 2016

Hotel location was good, but rooms have many problems, like door lock was broken on bathroom and closet room door was also a problem. But staff was good in cleaning the rooms. Also we didnt even have a fridge in the room which was a surprise as this is the first time i saw that even fridge is not there...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank SOURABH T
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Thank you for letting us know there were some issues with your room, we got them fixed right away with your feedback. We have refrigerators and microwaves available on request, we just don't keep them in rooms as many of our guests don't require them. We look forward to having you back as our guest and thank you for the...

Rochester, New York
Reviewed 1 June 2016

The positives: a premium, full-service hotel with an excellent staff. The breakfast buffet at the Atrium Cafe was exceedingly good and decently-priced. Most impressively, the hotel had a traditional barber on site named Vince who gave me the haircut of a lifetime! The negative: location - the hotel is quite a distance from mass transit and not all that convenient...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Chris M
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Chris M, Thanks for the kind words about your stay, we really appreciate your taking the time to share your experience. I'll tell you, with the cost of parking downtown you can do not only the train, but a pretty great lunch as well for the same price! Come back and see us anytime! Chris J

Bloomington-Normal, Illinois
Reviewed 1 June 2016

Wonderful experience! Great place to spend a weekend. Would highly recommend. Plenty of shopping and eating options close by. Breakfast buffet in the morning really hit the spot. We will definitely stay here again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank charlespV2767RZ
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Thanks for the kind words! Just to brag on the team a little, we finished the month of May ranked 14th in the Brand in service and 34th in cleanliness out of over 330 hotels! We work hard every day to provide the special touches that make a traveler feel human again. Chris Johnson

Lombard, United States
Reviewed 1 June 2016

The hotel staff were extremely rude to the wedding party and families attending our son's wedding. They did not pass out 25 of 50 wedding guest welcome bags at check in, causing significant embarrassment and financial waste to my family. They posted security in the hall of the wedding party and parents of bride & groom PRIOR to our arrival...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sherri W
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Sherri W. Just left a voicemail, with my cell number. I know you are working with Breanna from my team to make this right. Chris J

Westfield, Indiana
Reviewed 31 May 2016

This property was nice overall. The staff was friendly. However if you plan on going to the pool, may want to wear water shoes. The paint from the floor was coming off and sticking to feet. Very annoying and unhealthy. I had two 3 year olds with me so it made me worried it could stick to their hands too!...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ashley D
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Ashley D, Thank you for your great insight. We got the door fixed and have taken care of the paint issue in the pool. Sorry for the inconveniences and I have shared your feedback with the team, to make sure we don't repeat our mistakes. Chris J

Normal, Illinois
Reviewed 26 May 2016

We were very pleased with the cleanliness and overall remodeling of this hotel. The room was standard and well appointed for this level of hotel. It was very clean and the room was stocked with my free water as a Hilton Honors Gold Member. This is something I have come to appreciate as I often find myself having to hike...

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Helpful?
Thank MelissaW1
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

MelissaW1, OK, now that is cool! My cell is 630 715-9211, have them call me with their confirmation number and I will have a fantastic bottle of champagne waiting for them in their room!! Chris Johnson

Salt Lake City, United States
Reviewed 26 May 2016

Excellent service, room was tidy, clean and comfortable. Outside grounds and lobby were well kept, clean and inviting. Quality of the breakfast options was very good. Check in and out process was very quick.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Gordon W
GMDoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this review

Gordon W, Thank you for choosing us and for taking the time to give us your feedback. The Brickton Group does out outdoor landscaping and those guys are fantastic! Thank you for being our guest and come back and see us next time you are in town. Chris J

North Chicago, Illinois
Reviewed 26 May 2016

If location is what you are looking for them this is it! Near corporate HQs and world class shopping! If it is service and hospitality you want them not here! I don't remember being as insulted as I was at the Doubletree and no one apologized or called my room to thank me for being a Gold member (former Diamond)...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 987loyalone

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Doubletree Chicago Oak Brook is the perfect location for your leisure or business trip. Close to O'Hare and Midway Airports, just 18 miles to Chicago, walking distance to Illinois' largest outdoor shopping mall, and convenient to the Metra Train, zoo, theaters, and golf courses. Book a Chicago weekend escape with all the fun and attractions without the downtown Chicago expense. Hotel features FREE parking, local transportation and warm chocolate chip cookie with walnuts, at check-in. ... more   less 

Additional Information about Doubletree Hotel Chicago Oak Brook

Address: 1909 Spring Rd, Oak Brook, IL 60523-3923
Region: United States > Illinois > DuPage County > Oak Brook
Price Range: $143 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Chicago Oak Brook 3.5*
Number of rooms: 428
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline and Travelocity so you can book your Doubletree Hotel Chicago Oak Brook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Oak Brook
Oak Brook Doubletree
Hotel Style:
#3 Business Hotel in Oak Brook
#3 Family Hotel in Oak Brook
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Chicago Oak Brook staff and other travellers.
8 questions
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Questions? Get answers from Doubletree Hotel Chicago Oak Brook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Food in bar was really good, Street Tacos were great”
 of 5 bubbles ottob805, 19 Jan 2017 | Read review
“balcony is great. 7th floor extremely quiet. Be sure to request a higher room.”
 of 5 bubbles SailingTs, 2 Dec 2016 | Read review
“We had room 769 . Room was top floor. Was quiet and toward the end of the hallway.”
 of 5 bubbles hopecrail, 11 Oct 2016 | Read review
“I would not stay over the weekend when this hotel is full of events.”
 of 5 bubbles pesp, 4 Oct 2016 | Read review
“If you are a smoker, go for a lower level room with patio out to smoking area.”
 of 5 bubbles 902pennyr, 2 Oct 2016 | Read review
5 of 5