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Hilton Garden Inn Chicago / Oakbrook Terrace

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Hilton Garden Inn Chicago \/ Oakbrook Terrace
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644 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Chicago / Oakbrook Terrace
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Showing 632: English reviews
Nashville, Tennessee
Reviewed 3 weeks ago

The staff weren't very friendly and the The room wasn't cleaned . I would not recommend this hotel to anyone my experience was horrible and to say that I am a reward member that's not good. This was not a good experience

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Myia J
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear valued guest, Thank you for taking the time to review our hotel. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, I would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at 630-941-5160 or nicoleta.Williams@hilton.com Best...

cold in ohio
Reviewed 4 weeks ago

Stayed one night for a holiday visit with family. We were able to check in early (noon). Hotel was easy to find. Typical HGI decor which is nice. Room was spacious. We had dinner in the hotel restaurant that evening as we had 2 grandchildren (age 5 and 1) with us. Food was typical overpriced hotel food. Staff was nice....

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Helpful?
Thank onlytravelsouth
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear valued guest, Thank you very much for taking the time to review your recent stay with us. We appreciate your positive feedback regarding our rooms and the early check in. I am very sorry that we didn't have coffee available in the lobby at 6:15. On weekends we open our restaurant at 7, however we have coffee available 24...

Chicago, Illinois
Reviewed 4 weeks ago

Everyone at the hotel is Very Friendly and treat their guests well. The breakfast was over priced and not very good. Everything else was very nice. The room was clean. Comfy bed. The air purifier was nice but loud.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 933kimberlyn
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear valued guest, Thank you so much for taking the time to review your recent stay with us. We appreciate your feedback. We are very sorry that you didn't enjoy our breakfast and that the air purifier was loud. We do hope you will give us the opportunity to welcome you back in the future. Best Regards, Nicoleta Williams

Chicago, Illinois
Reviewed 4 weeks ago

I basically paid almost $150 for a room I didn't get to really enjoy due to wrong reservation information given . I would probably stay there again but would for sure ask about check in times and hopefully this time get the right info

Review collected in partnership with Hilton Garden Inn
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Thank R90TQmariag
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review your recent stay with us. We appreciate your feedback. We sincerely apologize for any inconvenience you've experienced due to wrong information giving by reservations. Please feel free to reach out to me directly, if I may be of your assistance with your future reservation. 630-941-5160 or nicoleta.williams@hilton.com...

Evergreen Park, Illinois
Reviewed 14 December 2016

This is a great family getaway. The hotel provided friendly and excellent service. You will have a great family time. Everyone should have this experience. I give the Hilton five stars. This will always be my chain of hotels.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank sugarcookie20
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear valued guest, Thank you so much for such a wonderful review. We appreciate your compliments of our friendly staff,as they are all an asset to the company. Thank you for the 5 stars.. We look forward to welcoming you back in the future. Best Regards, Nicoleta Williams

Reviewed 14 December 2016

Kathryn Fancher has impeccable customer service skills. I encountered a problem at the hotel, that was not of her doing, and she exceeded my expectations in solving the problem. I was pleased that she took time to investigate my issue, consult management, and offer a speedy resolution. Her smile, professionalism and kindness was refreshing. She represented herself and the Hilton...

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Helpful?
1Thank Sheila C
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, and the quality of service you received from Kathryn. She is a great asset to our team and the company. We look forward to serving you...

Springfield, United States
Reviewed 12 December 2016

I enjoy being able to walk across the parking lot to see a play. I love that shopping is minutes away. The hotel location is very nicely placed. The service is prompt and very nice. Breakfast was great. Lots of choices

Review collected in partnership with Hilton Garden Inn
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Thank tracydU2174ZQ
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. We are happy to hear that you enjoyed our proximity to Drury Lane Theatre and to the mall. Also, thank you for the high remarks regarding our service and breakfast. Best Regards, Nicoleta Williams

Mathews, United States
Reviewed 11 December 2016

A large step above your typical hotel complimentary breakfast. Clean modern rooms and a nice lobby area and pool. Friendly staff. We had dinner in the restaraunt and it was good and they had a fairly large menu offering for a hotel

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Steve W
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear valued guest, Thank you for taking the time to share your comments regarding your recent stay. We are happy to hear that you enjoyed the dinner in our restaurant and that you found our staff friendly. We look forward to welcoming you back in the future! Best Regards, Nicoleta Williams

Toledo, Ohio
Reviewed 7 December 2016

Very clean, comfortable with amazing staff and food. Staff made the stay welcoming, very warm and friendly. This made the trip for me. After a long trip you don't want a hassle at the front desk. Nerves are already frayed so this is where a facility should put best foot forward, and you did it. Made reservation 2 hours before...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 47addiea
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear valued guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, location and with the quality of service you received from our staff. Best Regards, Nicoleta Williams

Denver, Colorado
Reviewed 4 December 2016

We stay here a couple of times a year when visiting family. Great location and easy access to airport, shopping, interstates. Hotel staff are very helpful; rooms are quiet and parking is easy. Gym and pool are traditional and easy to use for all ages.

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Helpful?
Thank wendymunz
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review about your recent stay at our hotel. . We’re happy to hear that you enjoyed the location of our property and that our staff did a great job of delivering quality customer service to you. We hope to have another opportunity to serve you, if your travels...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
At the center of the beautiful Oak Brook area commercial district, nearby entertainment, attractions, renowned shopping venues and prestigious communities is the premier hotel for service, style and comfort...Hilton Garden Inn Oakbrook Terrace hotel. Located 18 miles west of downtown Chicago and 14 miles southwest of O'Hare International Airport, the Hilton Garden Inn Oakbrook Terrace hotel is in the heart of DuPage County, The Magnificent Miles West of Chicago. A 100% newly renovated hotel, it is part of the Drury Lane Theatre Conference Center and Hotel Complex. ... more   less 

Additional Information about Hilton Garden Inn Chicago / Oakbrook Terrace

Address: 1000 Drury Lane, Oakbrook Terrace, IL 60181-4645
Region: United States > Illinois > DuPage County > Oakbrook Terrace
Price Range: $124 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chicago / Oakbrook Terrace 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hilton Garden Inn Oakbrook Terrace Hotel Oakbrook Terrace
Hilton Oakbrook Terrace
Hotel Style:
#2 Romantic Hotel in Oakbrook Terrace
#3 Family Hotel in Oakbrook Terrace
#5 Business Hotel in Oakbrook Terrace
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Chicago / Oakbrook Terrace staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Chicago / Oakbrook Terrace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the 3rd or 4th floors for a quiet night.”
 of 5 bubbles tommN3150GD, 4 Jan 2017 | Read review
“Would not recommend Room 244 until after repairs are up to standard.”
 of 5 bubbles scarletjazz, 14 Nov 2016 | Read review
“You need handicapped accessible products for an adult, as well as a 3 year old.”
 of 5 bubbles talk2me9ad2, 23 Jul 2016 | Read review
“Pick an upper floor and ask for a road side room so you can see the sunrise”
 of 5 bubbles , 27 Jun 2016 | Read review
“Get a room facing the parking lot.”
 of 5 bubbles dcurran52203, 19 May 2016 | Read review
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