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Comfort Suites Oakbrook Terrace

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Comfort Suites Oakbrook Terrace
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218 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Oakbrook Terrace
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Showing 215: English reviews
Reviewed 17 September 2016

This an older property however it is very well maintained inside and out. Rooms are very clean and comfortable. If traffic noise bothers you ask for a room located at rear of hotel. Otherwise I found this to be a very good location for business workings in and around Oak Brook.

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Helpful?
Thank Thomas H
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Thomas H Thank you for your great review! We are happy to know that you enjoyed your stay with us. It will be our pleasure to welcome you back! Kind regards, Laveen Hira General Manager

Reviewed 13 September 2016 via mobile

This is one of the worse experiences I have ever had dealing with a hotel. I checked in Sep 10,2016 and the front desk person name Diana was dismissive and inattentive. We booked two rooms and simply asked could they be close in proximity. Her reply with an attitude was " we already assigned rooms this morning and that we...

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Helpful?
Thank La'Toi E
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear La'Toi E, Thank you for reviewing your recent stay. At Comfort Suites Oakbrook Terrace, we welcome all feedback, including yours. In regards to your situation, my staff handled everything professionally including making sure that the finest (Oakbrook Terrace PD) in our area, were called upon your party due to the fact you had well over 15 people staying in...

Oronoco, Minnesota
Reviewed 31 August 2016 via mobile

We stayed 3 nights. The room was quiet and in pretty good shape. There was a hole in the fabric on the sofa & the bathroom tub drain stopper was out of place. I reported the tub drain stopper when we left. The breakfast was as expected for this chain. The coffee was tasty.

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Helpful?
Thank richie1732
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear richie1732 Thank you for your great review! We are happy to know that you enjoyed your stay with us. Both issues during checkout was reported to our maintenance department and fixed the same day. We appreciate the feedback. It will be our pleasure to welcome you back! Sincerely, Laveen Hira General Manager

Jacksonville, Florida
Reviewed 28 August 2016

I was in room 220 for a little over 2 weeks. I checked in on August 7th and I checked out on August 22nd. I had a wonderful stay. The professionalism was outstanding, the staff was amazing and facilities were great, I would definitely stay there again.

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Helpful?
Thank jahrjc
Lakeland, Florida
Reviewed 17 August 2016 via mobile

We were on our way through the area and wanted to visit the Brookfield Zoo. Got a room here for one night. Check in was easy, front desk was friendly, room was very nice for the price. Room on floor 3 was spectacularly clean and spacious. Continental breakfast was standard but good. Overall our stay was enjoyable and would recommend.

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Thank brareyt
Columbia, Missouri
Reviewed 30 July 2016

Rooms were a decent size with separate sitting area (small sofa, good desk chair, and cushions bench and footstools. Air conditioning worked well but was a little noisy (noise mostly isolated from sleeping area). Carpet was a little past its prime and in need of shampooing. Lobby area was small and quickly packed and overflowing when tour buses were departing...

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Helpful?
Thank MOTraveler01
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear MOTraveler01, Thank you for taking the time to review your stay with us during your Summer 2016 visit to us. We are glad you enjoyed your stay, and the items listed on your review have been addressed and corrected. We welcome you back to visit us again, when visiting the Chicago / Oakbrook area next time with family, and/or...

Tampa, Florida, United States
Reviewed 27 July 2016 via mobile

This hotel has everything we needed and the beds seemed comfortable and clean. Good price but a little worn hear and there. Cobweb found in corner of ceiling. The room has a separate space with a simple fold out sofa. Two double beds and two televisions. Tiny little toilet area and our toilet rocks slightly. Plenty of places for our...

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Helpful?
Thank Jclew23
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Jclew23, Thank you for your review and your feedback is appreciated and welcomed. We welcome you back to visit us when visiting the Chicago area during your next visit. Sincerely, Hotel Management

Cordova, Tennessee
Reviewed 8 July 2016

This hotel has the WORST customer service I have ever seen. They double charged multiple cards of mine without my consent, and also charged me for two pillows that they ACCUSED me of stealing. They harassed me about the pillows and even made me pull over while driving so that I could take a picture as proof that I did...

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Helpful?
Thank sredding8
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear sredding8 We appreciate having stayed with us recently and are terribly sorry you had to experience charges for missing items from your checked out suite. I do remember emails between us as well as the picture sent to me few days back. Given you were a Choice Privileges member, regardless and irrespective of the missing and/or taken pillows, a...

Laguna Niguel, California
Reviewed 5 July 2016

We were staying there for a total of (4) nights. We drove to the Chicago Area from California for our Grandson's wedding. The room that had been booked had to be changed to a Handicap Room for my husband. They said that it would be an extra charge of $10.00 per day (which I think is discriminating), but we agreed...

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Helpful?
Thank bpatrick277
Reviewed 22 June 2016

We stayed here following a Cubs-Cards game on Monday, June 20. The credit card that was required at check-in subsequently had fraudulent charges applied in nearby suburbs. Requiring credit cards for "incidentals" should not be done.

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Helpful?
2Thank Michael N
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Michael N, We appreciate you staying with us and thank you for your review. We are terribly sorry to hear that your credit card was fraudulently used in a nearby suburb. We require credit card for all check ins and authorize cards for $50 (above room & tax) should there be any incidentals such as market place shopping items,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort Suites Hotel located in the heart of the Oak Brook business district, offers 100% smoke free accommodations in all 2-Room suites. All suites have french style doors seperating the bedroom and living room. Each room has a flat screen TV (32" and larger). Each suite has 2 flat screen TVs. The hotel offers a full cooked hot breakfast daily, free Wi-Fi, indoor pool, dry Sauna, 24 hour fitness center, Business Center, 24 hour coin-operated guest laundry and more. The hotel has a lounge featuting a bar open some weekday evenings - come join us and mingle with other guests. ... more   less 

Additional Information about Comfort Suites Oakbrook Terrace

Address: 17W445 Roosevelt Rd, Oakbrook Terrace, IL 60181-3526
Region: United States > Illinois > DuPage County > Oakbrook Terrace
Price Range: $112 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites Oakbrook Terrace 3*
Number of rooms: 103
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Also Known As:
Comfort Suites Oakbrook Terrace Hotel Oakbrook Terrace
Oakbrook Terrace Comfort Suites
Hotel Style:
#1 Green Hotel in Oakbrook Terrace
#3 Romantic Hotel in Oakbrook Terrace
#4 Business Hotel in Oakbrook Terrace
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Oakbrook Terrace staff and other travellers.
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Questions? Get answers from Comfort Suites Oakbrook Terrace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower number room, near front of hotel, on 1st or 3rd floor. Don't have moldy smell”
 of 5 bubbles H5960MVdavidb, 28 Nov 2016 | Read review
“Rooms on back side are quieter”
 of 5 bubbles bigdo859, 26 Oct 2016 | Read review
“If road traffic noise bothers you...ask for a room facing away from street.”
 of 5 bubbles O5411LZkimberlys, 15 Oct 2016 | Read review
“The staff was not concerned about the children running up and down the hall at night (noisy). Do not rent a first floor room”
 of 5 bubbles SunnyWatson, 12 Oct 2016 | Read review
“Make sure that they have the room you want. They will charge you extra for a handicap room (discrimination).”
 of 5 bubbles bpatrick277, 5 Jul 2016 | Read review
5 of 5