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Hilton Chicago Oak Brook Suites

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Hilton Chicago Oak Brook Suites
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926 Reviews from our TripAdvisor Community

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Showing 917: English reviews
Reviewed 18 January 2017

This was the worst stay at any Hilton Hotel. The customer service was terrible and the hotel room was not very clean. The bed was hard and didn't sleep at all that night. I would not be back to stay at this hotel ever!

Review collected in partnership with Hilton Hotels & Resorts
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Thank lisacP6868WD
Donald H, Director of Sales at Hilton Chicago Oak Brook Suites, responded to this review

Thank you for staying with us at Hilton Chicago/Oak Brook Suites and for taking the time to write a review of the hotel. On behalf of our entire team, please accept my apology for the problems that you encountered during your stay. Poor customer service and a lack of cleanliness and comfort in your guest suite are not acceptable. If...

Florida, United States
Reviewed 18 January 2017

This was our second time staying at this hotel with my family of 4. The suite is perfect size. The hotel is clean. Staff was friendly. We ate breakfast at the hotel every morning and it was extremely convenient. I will say I didn't quite understand the role of the servers. They kind of just stood there as the breakfast...

Review collected in partnership with Hilton Hotels & Resorts
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Thank 619lindseyn
Donald H, Director of Sales at Hilton Chicago Oak Brook Suites, responded to this review

Thank you for staying with us at Hilton Chicago/Oak Brook Suites and for taking the time to write a review of the hotel. For a family, it is a great hotel! Suites are the largest in the area and when combined with a friendly staff, guests like yourself come back to stay with us time and time again. While glad...

West Chicago, Illinois
Reviewed 16 January 2017

Beautiful hotel with friendly and welcoming staff upon arrival. When you arrived at the rooms they were exceptionally clean and sleeping was very relaxing. Service for breakfast was excellent. Food superb!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Beverly H
Donald H, Director of Sales at Hilton Chicago Oak Brook Suites, responded to this review

Thank you for staying with us at Hilton Chicago/Oak Brook Suites and for taking the time to write a review of the hotel. Wow - does not get any better than what you have written! Glad to hear that you found our staff to be friendly and welcoming and that our service and quality of food in the restaurant were...

Chicago, Illinois
Reviewed 7 January 2017

This hotel has been a local favorite for years and years. It's convenient to shopping and entertainment and the service can't be beat. From the minute you walk in, you are greeted kindly and help is always a phone call away. There is plenty to do onsite - - food, fitness, business, etc. It has everything! The rooms are outstanding...

Review collected in partnership with Hilton Hotels & Resorts
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Thank TMladic
Donald H, Director of Sales at Hilton Chicago Oak Brook Suites, responded to this review

Thank you for staying with us at Hilton Chicago/Oak Brook Suites and for taking the time to write a review of the hotel. Glad to hear that the hotel has been a local favorite of yours for the past few years. To your point, the location is very convenient, staff is very friendly and accommodating and our guest suites are...

Hilton Chicago/Oak Brook Suites, United States
Reviewed 4 January 2017

My family and I had a very enjoyable stay at Hilton Chicago/Oak Brook Suites. The hotel and rooms appeared to have recent updates. Our room was very large, clean, and quiet, which improved the quality of the stay. The attendant at the front desk was very driven at to ensure complete satisfaction during the stay.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 135jamesz
Donald H, Director of Sales at Hilton Chicago Oak Brook Suites, responded to this review

Thank you for staying with us at Hilton Chicago/Oak Brook Suites and for taking the time to write a review of the hotel. Glad to hear that you had an enjoyable stay and to your point, our suites are large, clean and very comfortable for a family. In addition, thank you for your comments regarding our front desk team member...

Cape San Blas, Florida
Reviewed 4 January 2017

Fun area, clean room and friendly staff! Already booked another stay in March! The hotel is in a great area and close enough to the city to drive in for dinner or sightseeing. this is our third stay and we can't wait to go back!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jmammak
Donald H, Director of Sales at Hilton Chicago Oak Brook Suites, responded to this review

Thank you for spending time around the holidays with us at Hilton Chicago/Oak Brook Suites and for taking the time to write a review of the hotel. Fun area, clean room and friendly staff - does not get much better than that! We look forward to seeing you again in March when your travels bring you back to the Oak...

Chicago, United States
Reviewed 3 January 2017

The rooms were very outdated and dirty. The shower leaked onto the bathroom floor making the floor very slippery. The Pure Allergy Room had an air purifier but the filter was full of thick dust. The pool/hot tub area was dirty and not picked up daily. Our room was below a employee service area and in the middle of the...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank jwH5732FW
NWILLIAMS73, Manager at Hilton Chicago Oak Brook Suites, responded to this review

Thank you for taking the time to write a review about your recent stay with us. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, I would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at 630-941-5160...

Reviewed 3 January 2017

This is the best Hilton Hotel I stay at. The GM Stephan and his team are awesome, I stay at this hotel at least 15 nights a month. It is a home-away from home to me. All staff are very nice and welcoming.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Aous A
Donald H, Director of Sales at Hilton Chicago Oak Brook Suites, responded to this review

Thank you for staying with us for making Hilton Chicago/Oak Brook Suites your "home away from home" when visiting the area. We appreciate you taking the time to provide a review and for the terrific comments regarding our entire team! If I can ever be of assistance, please do not hesitate to reach out to me at #630-516-3810. Look forward...

Wisconsin
Reviewed 2 January 2017 via mobile

This hotel was just down the sidewalk from theater. Great place to stay since we had tickets for a New Year's Eve show and this meant no driving around. Delicious dinner in restaurant. A little low on customer service though since we had to find waitress to ask if we could be seated for dinner. Also a little disconcerting in...

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Helpful?
Thank traveling03
Donald H, Director of Sales at Hilton Chicago Oak Brook Suites, responded to this review

Thank you for staying with us at Hilton Chicago/Oak Brook Suites on New Year's Eve and for taking the time to write a review of the hotel. While thrilled to hear that you would stay with us again and that you enjoyed dinner in the restaurant, please accept my apology for the problems that you encountered with service in the...

Tampa, Florida
Reviewed 1 January 2017

Over all a great stay! Thanks for your great room! We enjoyed our time with you and appreciate the free van service. Maid service was great as well. Being very close to Dury Lane and the mall was very convenient. My daughter loved it! Hope to be back soon!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Merlene C
Donald H, Director of Sales at Hilton Chicago Oak Brook Suites, responded to this review

Thank you for spending time around the holidays with us at Hilton Chicago/Oak Brook Suites and for taking the time to write a review of the hotel. Comfortable suite, free van service and convenient location to attractions in the area - does not get much better than that and thrilled to hear that your daughter had a great time! We...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
At the center of the beautiful Oakbrook area commercial district, nearby entertainment, attractions, renowned shopping venues and prestigious communities is the premier hotel for service, style and comfort. Located 18 miles west of downtown Chicago and 14 miles southwest of O'Hare International Airport, the Hilton Chicago Oak Brook is in the heart of DuPage County, The Magnificent Miles West of Chicago. An all-suites hotel centered around a lush 10-story atrium, it is part of the Drury Lane Theatre, Conference Center and Hotel Complex. ... more   less 

Additional Information about Hilton Chicago Oak Brook Suites

Address: 10 Drury Ln, Oakbrook Terrace, IL 60181-4614
Region: United States > Illinois > DuPage County > Oakbrook Terrace
Price Range: $148 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Chicago Oak Brook Suites 3.5*
Number of rooms: 211
Reservation Options:
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Also Known As:
Hilton Suites Oakbrook Terrace Hotel Oakbrook Terrace
Hilton Hotel Oakbrook Terrace
Hilton Oakbrook Terrace
Oakbrook Terrace Hilton
Hotel Style:
#1 Family Hotel in Oakbrook Terrace
#1 Romantic Hotel in Oakbrook Terrace
#1 Business Hotel in Oakbrook Terrace
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago Oak Brook Suites staff and other travellers.
7 questions
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Chicago
1 month ago

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Questions? Get answers from Hilton Chicago Oak Brook Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I choose the rooms with a conference room in it. Makes meetings, or a family meal nice.”
 of 5 bubbles BobbyIceCubes, 27 Nov 2016 | Read review
“Ask for a room near the elevator if u have a problem walking. Spacious hotel.”
 of 5 bubbles carbobdoo, 27 Oct 2016 | Read review
“Go for the suites--well worth the money for the extra space!”
 of 5 bubbles LaurenT796, 17 Oct 2016 | Read review
“Ask for a room away from the elevators, lots of traffic.”
 of 5 bubbles 5AnnA, 4 Oct 2016 | Read review
“Not a busy hotel so a room close to the elevators and ice machines were quiet.”
 of 5 bubbles MarvW896, 11 Aug 2016 | Read review
5 of 5