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Bank House Hotel, Spa & Golf, BW Premier Collection

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Bank House Hotel, Spa & Golf, BW Premier Collection
Bank House Hotel, Spa & Golf, BW Premier Collection
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432 Reviews from our TripAdvisor Community

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Showing 431: English reviews
Worcester, United Kingdom
Reviewed 7 January 2017 via mobile

It was our first time visiting the spa and we weren't disappointed from the time we arrived until the time we left we were treated very well we had a juice and a hot hand towel on arrival we where them down around it was stunning the mood lighting was wonderful the swimming pool was fabulous plenty of loungers to...

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Helpful?
1Thank Sharon W
Lynn D, Deputy General manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Thank you for taking the time to write a review on your visit to the Malvern View Spa @ the Bank house Hotel. The spa has now been open just over a year and we are very proud of the facility and its team. I am glad you enjoyed your experience in there, and look forward to seeing you again...

Droitwich, United Kingdom
Reviewed 6 January 2017 via mobile

We had a company Christmas party at the Bank House a couple of weeks ago and it was a great, the best venue for the occasion you could think of. The party was very well organised, food was amazing and the staff just couldn't do enough for us! Oh, I almost forgot to mention their beautiful Spa facilities that are...

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Helpful?
Thank Emma G
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

What a fantastic review; thank you very much. I am pleased to hear that your Christmas party was a success, and that you found the food, the organisation, and the staff to be 'great'. The Malvern View Spa @ the Bank House is fantastic, and I can imagine how relaxing it was the following morning. We look forward to welcoming...

Reviewed 5 January 2017

I stayed here on Christmas eve , the staff are very polite and helpful . it has a big car park which is great . The room was very nice , very clean and big . I like the fact that you could control the heating .the room also had a fridge which liked you can keep your drinks nice...

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Helpful?
Thank Sheepdevil666
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Thank you for writing this review. It is good to hear that everything was to your satisfaction when you stayed with us. We are in a great location for the surrounding area, and the spa facilities as well as the extras in the bedrooms such as being able to control your own heat temperature i think make us a great...

Birmingham, United Kingdom
Reviewed 31 December 2016

On arrival staff pleasant and helpful. Standard room spacious and clean. My only complaint was the food. Evening meal chicken satay starter .Chicken tough and tasteless satay sauce i would say out of a jar runny and taste less. the main course I chose rib eye steak was good but then the chips that came with meal flat with black...

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Helpful?
Thank drbns281
Lynn D, Deputy General manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Many thanks for taking the time to write this review. here at the Bank house Hotel, Spa & Golf Club we take all feedback seriously as it assists us with our efforts to constantly improve the products and services that we offer to our guests. I am glad that you found the greeting on arrival, and the accommodation good. If...

Reviewed 29 December 2016 via mobile

Friendly staff and a clean warm hotel. Situated perfectly for trips to Malvern and Worcester. Enjoyed the breakfast options on offer. Spa area was nice. Children restricted to 4 hours a day 8-10 and then 4-6. Well maintained pool but is a little small.

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Helpful?
Thank Daniel D
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Thank for writing this review. I am glad you enjoyed your time here with your family, and hope to welcome you again in the future.

Fairford, United Kingdom
Reviewed 22 December 2016

We stayed at the bank house as part of our works christmas party. It was great value for money, the room was big with both a double and single bed. The shower was hot and powerful, everything was very clean. The spa facilities are a bit on the small side, and the swimming pool was very cold to the point...

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Helpful?
Thank Jacs2010
Lynn D, Deputy General manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

I am glad that you enjoyed your stay with us here at the Bank House hotel, Spa and Golf Club, and that you found the facilities and the staff to be good. We have a great team here who all work hard to ensure that every guests staying has the best of attention and service during their time with us....

Redditch, England, United Kingdom
Reviewed 20 December 2016

This is the second time we have visited the BANK HOUSE hotel albeit the first time was two years ago..... So what's changed well a lick of paint, a spa area.... The hotel itself is located in a lovely place and is easy to find. We stayed the one night as we were there for a works Christmas function, our...

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Helpful?
Thank Darren C
Lynn D, Deputy General manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

What a lovely and thorough review. Thank you very much for writing it, and I am glad you have seen changes for the better since your last visit. We look forward to welcoming you again in the future.

Toddington, United Kingdom
Reviewed 7 December 2016

It's a shame because this could be a really nice hotel but everything just comes up short. We were there for a function and that was superb, great food and the staff were brilliant. But the room was very average (particulaly for a superior room), badly laid out, cheap funiture, cables trailing across the wall. And when it came to...

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Helpful?
1Thank Chris T
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Thank you for taking the time to review your time here. I am sorry to hear that you are disappointed with your accommodation. Your comments have been fed back to the housekeeping and maintenance team who will look at the issues you have highlighted. We value all feedback from our guests as is assists us in improving the products and...

Worcester, United Kingdom
Reviewed 7 December 2016

This is my second visit to the Bank House hotel. We booked a Sunday night stay which included an evening meal and breakfast. Having been before, it became apparent that the hotel is much quieter on a Sunday than on Saturdays which made it much more pleasant.The spa was really relaxing and very clean and the staff were very helpful....

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Helpful?
Thank Dave B
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Thank you for taking the time to write this lovely review. It fantastic to hear that you came back for a second visit and enjoyed it as much as your previously. We look forward to welcoming you back against next time you visit.

Reviewed 4 December 2016 via mobile

2 night break with friends for Xmas doo... fabulous night fabulous spa and fabulous position . The hotel was was clean and well planned with facilities for all. Staff were so friendly and helpful . When we arrived we were greeted with an introduction from the chef who helped us adjust my Xmas meal due to milk intollerance, he also...

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Helpful?
Thank Colin P
Lynn D, Deputy General Manager at Bank House Hotel, Spa & Golf, BW Premier Collection, responded to this review

Thank you for writing this fantastic review. I am so glad that you enjoyed your time with us and found our staff to be professional, friendly and helpful. We pride ourselves on our team and the customer service that they provide, and it is lovely to read that we went the extra mile for you. I hope to welcome you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Bank House Hotel, Spa & Golf brings traditional standards and modern style together in a cozy countryside setting. Nestled in the heart of rural Worcestershire, this vibrant venue combines classic (and classy) comfort with luxurious interiors. Situated between Great Malvern and Worcester, our hotel is ideally located for both business and pleasure. With major cities such as Birmingham, Bristol and Cardiff all just a few miles away. Not to mention the glorious Malvern Hills and Cotswold countryside, you'll never be far away from where you need to be. For business meetings, relaxing holidays, weddings and more, The Bank House Hotel, Spa & Golf is your ideal choice. ... more   less 

Additional Information about Bank House Hotel, Spa & Golf, BW Premier Collection

Address: Bransford Road, Bransford WR6 5JD, England (Formerly Bank House Hotel, Spa & Golf Club)
Region: United Kingdom > England > Worcestershire > Malvern Hills > Bransford
Price Range: $138 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bank House Hotel, Spa & Golf, BW Premier Collection 3.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Best Western Bank Hotel
Best Western Worcester
Worcester Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Bank House Hotel, Spa & Golf, BW Premier Collection staff and other travellers.
10 questions
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midlands
Birmingham, United Kingdom
4 months ago
Malvern, England, United Kingdom

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Questions? Get answers from Bank House Hotel, Spa & Golf, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“speak to the staff very helpful, it wasn't very busy when we arrived so they up graded us”
 of 5 bubbles rosied560, 6 Feb 2017 | Read review
“All the rooms are quiet as the hotel has good double glazing and the hotel is far enough off the road.”
 of 5 bubbles Von472, 20 Jan 2017 | Read review
“any rooms are good”
 of 5 bubbles ashleysF390BE, 11 Jan 2017 | Read review
“Front second floor”
 of 5 bubbles 560darrenc, 20 Dec 2016 | Read review
“Find a different hotel”
 of 5 bubbles 87ChrisT, 7 Dec 2016 | Read review
5 of 5