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Extended Stay America - Rockford - State Street

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Traveller (14)
Room & Suite (12)
Dining (1)
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Overview
  • Excellent46%
  • Very good28%
  • Average16%
  • Poor8%
  • Terrible2%
Travellers talk about
“the main desk”(2 reviews)
“future travels”(2 reviews)
“front desk”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Additional information
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (83)
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36
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All reviewsthe main deskfuture travelsfront deskstayed one nightlong termvery clean hotelroad noiseoatmealgreat customer servicerockford areadefinitely stay here againpleasant stayparking lotdishwasheraccommodationsclerkpet
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11 - 15 of 82 reviews
Reviewed December 24, 2017

For the one night it was fine. We cost this hotel because they accepted pets. However were surprised the charge for the pet fee was $25.00 each for the one night. The fee was was about the cost of the roomMore

Review collected in partnership with Extended Stay
1  Thank jillwQ276MA
Response from 00esa, Manager at Extended Stay America - Rockford - State StreetResponded December 25, 2017

Thanks for the feedback of your stay. We are glad to read you had an overall pleasant visit. That being said, we are sorry you were not happy with our per fee. It was a pleasure hosting you, and we look forward to seeing you...More

Reviewed October 23, 2017

Pro's: Front desk clerk was very helpful. Hotel was in a great location per the Ski Nationals tournament and dinner locations. Close to gas station. Coffee ready in the morning. Con's: Average on cleanliness.More

Thank kakratz
Response from 00esa, Manager at Extended Stay America - Rockford - State StreetResponded October 23, 2017

Thank you for being our guest. We are pleased to read our location was ideal for your needs and that you enjoyed the service delivered by our front desk associates. However, we are sorry for the cleanliness issues you encountered while being here. We are...More

Reviewed July 24, 2017

Kitchen appears outdated, bathroom could of been cleaner. TV channel selections are poor. Parking lot full of construction trailers, limiting spaces. No lobby drive up parking, had to park in rear and walk around to check in. Bedding was excellent. Slept well.More

Review collected in partnership with Extended Stay
Thank 40toddf
Response from 00esa, General Manager at Extended Stay America - Rockford - State StreetResponded July 25, 2017

Todd, thank you for your visit. Although you were impressed with the comfort of our beds and the value we offer, we are sorry that missed meeting some of your expectations and regret the inconvenience caused. Your feedback is of utmost value to us as...More

Reviewed June 19, 2017

Always stay here when I am in Rockford area. Always friendly and easy to get in and out of. Never had any problems and rooms are quiet and clean. Great staff and relaxing. Because of location, there are a decent amount of places to eat...More

Review collected in partnership with Extended Stay
Thank waynegS33UN
Response from 00esa, General Manager at Extended Stay America - Rockford - State StreetResponded June 20, 2017

Wayne, thank you for making Extended Stay America - Rockford - State Street your preferred hotel. We are delighted you loved your comfortable room, our courteous service and the location which was perfect for your needs. We appreciate your patronage and look forward to your next...More

Reviewed June 15, 2017 via mobile

We stayed here one night. Bedside lamp did not work, only one waste basket in whole apartment - none in bathroom. Only bathroom amenity was bar of soap and one shampoo. Bed moderately comfortable. Breakfast was muffins or granola bars and only sweetened artificial creamer...More

Thank JPG_9
Response from 00esa, General Manager at Extended Stay America - Rockford - State StreetResponded June 16, 2017

We sincerely apologize you encountered so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. We will surely discuss your concerns with our management team in an effort to...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$115 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Rockford
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$115 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Rockford
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (14)
Room & Suite (12)
Dining (1)
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Room Tips
"Don't book a room-then you can be assured a good one!"
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"Great location, very nice hotel."
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"Might ask the desk clerk about the views!"
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"good value and location for the price!"
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